Career Objective

          I am seeking a innovative position that will allow me to use my successful history of crisis management, ground-breaking technology, and dependable technical support that will enhance the value of the organization and its information technology team.

 

Professional Expertise

 

Georgia State University, Atlanta, GA

Information Systems & Technology

March 2002 – Present

Software Systems Engineer Associate

 

Responsible for the core application, print, Zen, and web servers for all university campuses. Managed the Novell Directory Services Tree that contains more than 75,000 user accounts. Managed and deployed pre-configured clients to access network resources. Maintained web server for central software deployment. Managed print connectivity between Unix, Mainframe, Microsoft, and Netware servers via Novell Distributed Print Services. Created various applications for support tracking, change management, and inventory using MySQL, PHP, and Apache. Migrated Novell and Microsoft Servers into Storage Area Network. Responsible for updates to DNS Servers. Responsible for maintenance, configuration, updates, and security of network devices.

 

Assembled racks, mounted servers, jbods, power sources, and uninterruptible power supplies. Troubleshooted issues via packet traces, auditing, and digital forensics. Responsible for security of data and server hardware. Responsible for server raid configurations. Managed applications on Netware servers to include an ldap address book, ftp, webdav, web storage, mail, and virtual office. Supported over 90 Netware servers and over 100 Microsoft servers.

 

          Created test environments for new technologies including workstation biometric login methods (voice, fingerprint, and card reader). Successfully tested provisioning system for streamlining creation of network id’s using DirXML.

 

State of Georgia - Department of Human Resources, Atlanta, GA

Information Technology Division

August 1998 – February 2002

Groupwise Support Technician

 

          Responded to 1^st, 2^nd, and 3^rd level client and server issue troubleshooting of large email system that included over 11,000 users, 200+ Post Offices, and 200+ Servers. Mass deployed  GroupWise clients. Migrated email between Lotus Notes, Microsoft Exchange and the GroupWise Mail System. Configured  handheld devices and e-mail connectivity with Palm, Blackberry RIM and PocketPC Devices. Responsible for upgrading GroupWise Systems from GroupWise 5 to GroupWise 6.

 

Helpdesk Support Technician

 

Assisted callers from various divisions under the State of Georgia with hardware, software,

e-mail, and networking support. Trained and scheduled helpdesk staff.  Increased first call resolution by providing more extensive training to helpdesk support and creation of quick reference manuals. Handled calls dealing with stressed customers effectively.  Contributed to speedy problem resolution by pinpointing mass issues via 1^st level support.

 

 

Emory University, Atlanta, Georgia

SEATEC

November 1998 – June 2002

On-call Contract Network Administrator

 

Designed and implemented Netware 4 to Netware 6 Migration that included data and user account migration. Migrated Netware Servers to Microsoft 2000 Servers. Responsible for the NDS and Active Directory Forest Architecture. Responsible for the rollout of hardware, software, and network peripherals.

 

Stone Mountain Park, Stone Mountain, Georgia

Retail Operations

September 1994 to August 1998

Point-Of-Sale System Support/Merchandise Supervisor

 

Responsible for the overall direction, coordination, and evaluation of over 15 merchandise shops and technical equipment. Responsible for data conversion of AS/400 mainframe merchandise inventory system. Provided sole support of Windows Domain (20 Servers, 15 workstations, 50+ users). Migrated legacy cash register system to Windows NT Based Network GUI Point-Of-Sale Software Monitored inventory control and stock levels. Responsible for the inventory replenishment system.

 

 

Technical Expertise

Certified Novell Administrator

 

Systems        Windows 95,98,NT,2000, XP,2000 Server,2003 Server, Active Directory, Netware 4-6.5,         

                   Pocket PC 2000-2003, SuSE Linux, AS/400

Hardware       Various PCs, Various Servers, Uninterruptible Power Supplies, Printers, Network Cards,

                   Network Cabling, Server Racks, Various Routers, Various Switches, Dell and Compaq

                   Storage Area Networks, External PC Peripheral Devices, RAID Disk Arrays

Software        Legato NetBackup, Legato BackupExec, Arcserve, NT Backup, Symantec Ghost, Netware Client, HP JetAdmin, Lucent QIP DNS/DHCP, Norton Antivirus, McAfee Antivirus, McAfee Helpdesk, Vantive Helpdesk, Remedy Helpdesk, PeopleSoft, Spectrum, Zen for Servers, Zen for Workstations, WhatsUp Gold Monitoring, Macromedia Dreamweaver, Macromedia Flash, Microsoft Office Suite, Corel Office Suite, Microsoft FrontPage, PHP, MySQL, Apache, LDAP Utilities

 

Languages     HTML, JavaScript, DOS Scripting, PCL

 

 

 

Education

Georgia State University – Robinson College of Business

Major: Computer Information Systems

Pending Graduation

 

 

References Available Upon Request