Sheila B. Terway

Address: 9335 Hallenoak Lane

Orangevale, CA 95662-4921

Phone: (916) 989-4854 Cell: (916) 705-4370

SKILLS:

Software and hardware troubleshooting and installation; Oracle database experience; SQL query writing and editing; UNIX operating system; MS Windows NT 4.0 and Windows 95 & 98 operating systems; MS Office 97 & 200 Suites; DOS; MS Exchange; MS Outlook 97 & 98; Lotus Notes, MS Internet Explorer & Office 2000. Extensive experience in data processing and computer operations; automation support including hardware and software problem resolutions on microcomputers, printers, and attached peripherals; Local Area Network (LAN) connectivity and the Internet system.

EXPERIENCE:

Account Clerk II	10/2001 - Present
Barnes Personnel	40 hours per week
5150 Sunrise Blvd., C-5
Fair Oaks, CA 95628	(916) 965-6111

Currently doing temporary work for the City of Sacramento Fire Department updating city databases and assisting on the Weed Abatement Program by doing research and other duties as assigned. Worked as an Accounting Coordinator responsible for all accounting functions which included preparing monthly spreadsheet reports, identify and resolves accounting discrepancies, prepares appropriate forms to make necessary accounting adjustments, analyze and reconcile monthly departmental ledgers, process renters invoices, etc. Also provided admin support for Hester Roofing including opening and distributing mail, answering multi-lined phone set, preparing office correspondence, maintaining Excel spreadsheets, etc.

Desktop Support Analyst	09/2000 -- 10/2000
Tek Systems	40 hours per week
601 Gateway Boulevard, Suite 750
South San Francisco, CA 94080	(650) 794-0765

Worked as a contractor for The Packard Foundation in the IT Office performing the same duties as stated below.

Systems Analyst II	01/1999 – 08/2000
Norfolk Sewells Point Storefront	40 hours per week
IT Support Office, COMNAVREG MIDLANT	Teri Howard
1653 Morris St. Bldg. KBB	(757) 322-2756
Norfolk, VA 23511

Worked in the IT Office, performed Desktop Support, Managed Help Desk and supervised 5 military personnel, for Naval Base Norfolk. Assisted users via telephone in resolving computer problems remotely. Responsible for installing, troubleshooting and maintaining Windows NT, Windows 95 and 98 operating systems on desktop and laptop computers, MS Office 97 and 2000 Suite, MS Internet Explorer, MS Exchange, Norton Anti Virus and a variety of other software that users require for their individual needs. Analyzed system performance and make recommendations for improvement. Provided hardware support like installation of hard drives, CD ROM and floppy drives, power supplies, modems, network, video and sound cards, etc. Set up and configure printers, scanners, zip drives, facsimile and data communication equipment. Assisted users on how to use Microsoft Outlook 97 & 98 mail systems. Resolved hardware and software problems on both DOS based and Windows microcomputers. Identified equipment malfunctions and takes appropriate action to alter equipment assignments to complete jobs in progress. Knowledge of TCP/IP and DHCP. Assisted clients in LAN connectivity, setting up new LAN accounts, resetting passwords, including access to the communications backbone and the Internet system. Also worked on setting up laptops for users.

Accounting / Database Support	08/1997 – 01/1999
U. S. Army Corps of Engineers	40 hours per week
Finance and Accounting Office	Mark Camsky
803 Front Street	(757) 441-7755
Norfolk, VA 23510

Updated the COEMIS (Corps of Engineers Management Information System) database by running selected JCL's, sets up and run SQL queries against an Oracle 7 database in a Unix environment. Provided systems analysis assistance to the Systems Accountant by identifying database table problems and doing the necessary steps in resolving it. Provided user support in installation of various Microsoft products like PowerPoint, Excel, Word, MS Exchange, Access, etc. and troubleshooting of software and hardware like printers and other peripherals. Performed all financial functions including A/P, A/R, and G/L. Processed invoices, purchase orders, billing, payments and produced reports. Interacted with customers and creditors.

Lead Computer Operator	03/1993 – 08/1997
Management Technology Inc.	40 hours per week
22 Enterprise Parkway, Suite 370	Mark Camsky
Hampton, VA 23666	(757) 441-7755

Worked as a contractor for the U.S. Army Corps of Engineers doing exactly the same duties as stated above, but with the title as Lead Computer Operator. Contract expired and I was hired as a Civil Servant.

Data Processing Supervisor	08/1989 – 03/1993
M. Rosenblatt and Son, Inc.	40 hours per week
5700 Thurston Ave. Suite 204	Jenny Besaw
Virginia Beach, VA 23455	(757) 460-4449

Worked in the development and documentation of application and systems programs, under supervision of programmer. Create and ran standard queries and reports. Knowledge of control file creations and modification. Assisted programmer in troubleshooting software and hardware problems. Worked in MS Windows, MS EXCEL and Aldus Pagemaker.

Senior Computer Operator	03/1988 – 08/1989
Computer Dynamics, Inc.	40 hours per week
1441 Crossways Blvd.	Teri Haynie
Chesapeake, VA 23320	(757) 523-8087

Setup, monitored, and operated Honeywell DPS-6, Wang VS-300, IBM 4331 and Harris 300, 700, and 800 systems. Performed copies, backups, and emulation jobs involving various storage media such as floppies, magnetic tapes and hard disks. In addition to standard production runs, tasks included processing involving new programs, applications and procedures. Recognized and identified hardware problems and their origins. Often required to select from a variety of standard operating procedures.

EDUCATION:

Associates Degree

Saint Leo College, Computer Science, AA

JOB-RELATED AWARDS:

Performance Award, May 1998
Special Act or Service Award, August 1998
Performance Award, February 1988