James R. Silvius

Richmond, VA  23236

(jrsilvius”AT”comcast.net)

 (804) 673-0745 (W)

Objective

To obtain a Senior Level Desktop Support position or Junior Level Network Support position in a company with a growing IT group.

Education

Southern Illinois University (September 92 - May 93)

Computer Engineering Program

Waubonsee Community College (June 93 - June 96)

Information Systems Program

Kaplan College (January 01- Current)

Microsoft Certified Network Engineer (October 2001)

Bachelor of Science in Management/Information Technology Management (October 2005)

Microsoft Certified Professional

MCP Windows 98

MCP Windows 2000 Professional              

MCP Windows 2000 Server    

Job Experience

Kaplan, Inc

Supervisor Regional Field Engineering                                                                          February 2002 to Current

Supervise 3 Regional Field Engineers employed in different regions of the country.  Provide first level management decision making, and top level technical support to staff.  Responsible for career counseling, training scheduling, praise and reprimands.  Continue to provide all the job functions of the Senior Regional Field Engineer.

Kaplan Education Centers                                                                                                February 1999 to February 2002

Senior Regional Field Engineer

Provide senior level support for desktop and server computer systems in a mixed environment that includes Mac OS 8, Mac OS 9, Windows 95, Windows 98, Windows NT 4.0 workstation, Windows 2000 Professional, Novell 4.11, NT 4.0 server and Windows 2000 server, in centers located in the Mid-Atlantic and Southeast. Build and test Server and Workstation images for new equipment and test environments. I also roll out new centers in the Mid-Atlantic and Southeast regions.

Computer Consulting Group                                                                                            June 1996 till February 1999

Hardware/Software Integration Specialist

Support 250+ PC desktops using multiple OSes, including windows 3.x, windows 9x, and Windows NT 4.0 workstation, running Microsoft Office 4.x and 97, on a Novell 4.11 Server.  Desktops include Remote office on the WAN.  Responsible for testing new software and hardware, and ordering new equipment based on work centers needs.

NSC Inc.                                                                                                                              May 94 till June 96

Technical Advisor 

Supervised a team of technicians providing support for 3 different accounts. Provided customer support for questions and difficult customers. Performed on-site support, web page consulting, and training of Phone Tech for American Information Systems. Maintained the technical support department’s equipment.

Illinois Army National Guard                                                                                           June 91 till June 95

Obtained the rank of Private First Class.

References:

Are available upon request.