Objective:
Education:
1992 - 1998; Computer Engineering; Kansas State University; Manhattan, KS; part-time, no degree.
Manhattan High School; Manhattan, KS; received diploma
Helped First Level Technicians in resolving their customer's technical issues. Also assisted in providing training on new hardware and software as well as refresher training if needed.
Customer Support Technician
Assisted customers with installation of DSL hardware and software along with account registration
Case Management/Customer Relations
Assisted client and technicians in resolving customer's technical and customer relations issues.
Customer Support Technician
Assisted customers with Internet connection and billing related issues.
Customer Support Technician
Assisted customers in resolving software and hardware issues on their computers.
Maintained paper stock in public computing labs, Prepped job requests for computer operators, Prepared and delivered final output
Achieving Extraordinary Customer Relations Certification (AECR)
References: Available upon request