MANOLO A. FIGALLO                                                                                           

http://geocities.datacellar.net/mafigallo/

e-mail: mfigallo@alumni.cmu.edu                                                                      268 Bush St. #2509

cell phone: (415) 509-7238                                                                                San Francisco, CA 94104

TECHNICAL SKILLS

Environments: UNIX, Microsoft NTFS/FAT, Mac OS, HTTP/Internet, TCP/IP

Languages: Java, XML, UML, SQL, JavaScript, CSS, JHTML, HTML, Perl, JSP, J2EE, JDBC, PHP, Pascal, C++, Visual Basic, SMIL, ASP, PL/SQL, XSL, XSLT, DHTML, SGML

Applications: Visio, Lotus Notes, Oracle, ATG Dynamo, Microsoft Office, Macromedia, Adobe, Apache

PROFESSIONAL EXPERIENCE AND EMPLOYMENT

Independent Consultant, San Francisco Bay Area, CA                    July 2001 – July 2002

§         Created Use Cases for a knowledge management system used by a Fortune 10 company.

§         Delivered road show presentations to a diverse group of users to build awareness.

§         Led efforts to populate knowledge management system with content.  Implemented tools and processes for on-line training registration. Engaged in day-to-day client contact.

§         Developed users manual and on-line help documentation.

§         Administered users, their content, and access policies for an on-line knowledge management   system.

§         Designed and implemented an interactive on-line discussion forum in JavaScript, Oracle, and JSP’s. with bookmark functionality in Perl to facilitate collaboration between geographically dispersed users.

§         Implemented a knowledge base system and provided training for a medical information system.

§         Wrote several significant technical grant proposals for in-house training and application support.

 

Scient Corporation, San Francisco, CA                                               September 2000 – April 2001

Senior Associate Developer

§         Provided optimizations and maintenance support for a Hewitt Associates health care benefits management system using Java, JHTML, and SQL on an ATG Dynamo platform and Oracle database.

§         Coded bug fixes and enhancements for user interface screens by employing a pre-defined bug tracking process.  Regression tested the updates using CVS and coordinated work using Lotus Notes.

§         Documented and refined a set of processes and standards for gathering user interface specifications.  Collaborated with development team to ensure implementation of these specifications.

§         Responsible for enhancing and customizing workflow reports and content publishing system.

§         Managed knowledge transfer between teams and led tutorials towards Java Certification.

 

Independent Consultant, San Francisco Bay Area, CA                    September 1999 – July 2000

§         Implemented a rating system in JSP and MySQL for a digital library developed by a startup-up company.  Work included uses case and functional requirements documentation.

§         Created valid and well formed XSLT, XML, and SGML documents for a digital library system.

§         Reengineered usability for a security system interface using heuristic evaluations and lo-fi prototypes.

§         Introduced a desktop distribution system and knowledge base to reduce costs of software ownership for Berkeley’s Ihouse, in addition to helping with setup and administration of networked computers.

§         Co-founded and led an IEEE-endorsed project for international knowledge and technology exchange.

§         Provided training in Java and Unix to a diverse group of Cal Berkeley students.

 

IBM TJ Watson Research Center, Yorktown Heights, NY                 May 1999 – August 1999

Lead Systems Researcher

§         Led analysis and UML design of an XML-based Electronic Software Distribution (ESD) system in a team.  Documented business models, functional analysis, and system architecture for secure ESD.

§         Researched an XML-based catalog and implemented Java-based XML catalog processing tools.

§         Introduced and implemented an on-line directory to facilitate collaboration among colleagues.

§         Selected to be part of a roundtable for IBM's “most promising” researchers.

 

Hewlett Packard Co., San Jose, CA                                                   March 1997 – July 1998

Information Solutions Specialist

§         Provided ERP support, training, and documentation for sales forecasting throughout several divisions, including managing data updates from an Oracle Data Warehouse and creating reports.

§         Supported and maintained an On-Line Analytical Processing (OLAP) decision support system used by financial and marketing groups.  The system consisted of product management modules (ad hoc analysis, trending, and ranking), and a shipment demand-forecasting module.

§         Worked with overseas counterparts to define processes, quality-assure functionality, and resolve issues for demand-forecasting module. Documented fixes in a knowledge base.

§         Headed user group sessions to add ranking module for forecasting and implemented prototypes.

§         Programmed an information management system in Java to automate software dispersal.

§         Ensured database integrity and made several enhancements, including a Y2K compliance analysis.

 

Carnegie Mellon University/University of Pittsburgh, Pittsburgh, PA August 1996 – January 1997

Project Manager/Computer Consultant

§         Managed analysis, design, and implementation of an interactive geographic information system.

§         Executed several technical tasks, including Unix administration, coding, and image mapping.

§         Outlined budget proposal.  Measured and supervised proper allocation of financial resources.

§         Communicated Gantt-Chart tasks (in Spanish and English) between client and development team.

§         Modeled database, wrote SQL scripts, and implemented interface for a customer management system.

§         Maintained computer clusters/network services and helped computer users resolve problems.  Assisted with Local Area Networks (LAN) training.

 

The Executive Office of the President, Washington, D.C.                   May 1996 – August 1996

IS Intern

§         Assisted with the logical DB2 relational model for the Office of Management and Budget database.

§         Developed test plans and performed QA and load testing of local, in-house C++ software programs.

 

Carnegie Mellon University, Pittsburgh, PA                                       January 1993 – August 1995

Knowledge Engineer

§         Performed in-depth requirements and specifications research for an artificial intelligence system.

§         Managed and trained a cross-cultural team of 7 glossary editors and QA testers in preparation for project evaluations under a rigid timeline; this required producing extensive training documentation.

§         Gathered and analyzed data to formulate needs analysis and assessment.

 

EDUCATION

University of California, Berkeley

MIMS (Masters of Information Management Systems), EBusiness Management

KPMG and IBM scholar, magna cum laude             December 1999

 

Carnegie Mellon University

MIS (Masters of Information Systems), Information Systems

Cooper Scholar, magna cum laude                            December 1996

 

The University of Pittsburgh

BA, Liberal Arts

FLAS Scholar, summa cum laude (top 5%)               May 1992

 

OTHER SKILLS AND BACKGROUND INFORMATION

Fluent in conversational and written Spanish; Proficient in Portuguese and French.

Certificates in Latin American and West European Studies; Studied abroad in Spain.

 

ACTIVITIES/AFFILIATIONS

§         Co-Founder/Director, Information Without Barriers	§         Officer, KPMG Phd Student Assoc.
§         Captain, Intramural Soccer and Volleyball	§         Toastmasters International
§         Head Delegate, Model Organization of American States	§         IEEE/ACM active member