Michael W. Vallas P.O. Box 5531 Walnut Creek, CA 94596-1531 (925) 323-7585 E-Mail: mwvallas@yahoo.com Internet Site: http://geocities.datacellar.net/mwvallas Format Resume for printing If you would like a Word Document format of Michael's Resume, select this link.
Summary
	Strong technical support skills and network engineering experience including operating system maintenance, enabling remote access services, and configuring TCP/IP networking protocols. Experience with the repair and troubleshooting of desktops, laptops, and network peripherals as an onsite and field service technician. Skilled in offering a proactive approach to customer care. Unrelenting commitment to learn new products and services, and presenting them to our customers in a friendly professional manner. Experience with writing and editing of software manuals, on-line FAQs, and help files. Received Associate in Applied Science Degree in Communications Electronics and Computer Science Technology from Heald College, Martinez, California.
Experience
	Comcast Corporation Concord, California - Cable television industry experience since 1987 Customer Sales and Service Representative/Billing and Collections Manager/Direct Sales Representative Resolved customer requests involving cable television service, billing inquiries, and troubleshooting of technical problems. Instituted and maintained responsibility of non-network duplication (via time programmable remote access switcher) as requested by affiliates in compliance with FCC regulations. Performed additional responsibilities as a digital music express service representative, demonstrating, selling, and installing the service to businesses and residents.
	Continuing Education of The Bar - University of California Oakland, California Technical Support Consultant December 2001 - January 2003 Provided support for the organization's line of electronic products for the legal community. Software products including: Practice Libraries Online, online streaming audio programs, and legal form production.
	Information Systems Support, Inc. San Francisco, California Network Systems Engineering Consultant March 2000 - July 2001 Strong network engineering experience working within Novell network systems. Responsibilities included setting up new user workstations with the Lotus Notes email program, installation and configuration of network printers, and support of the Microsoft Office Suite. Utilized skills with Norton's Ghost software.
	PeopleSoft, Inc. Pleasanton, California Network Systems Engineering Consultant September 1999-January 2000 Experience with monitoring of servers and applications. Responsibilities included troubleshooting, testing, escalation and documentation with the Vantive system. Experience with a variety of LAN/WAN platforms and applications utilizing skills in UNIX, Siebel eBusiness Applications, People Tools, Lotus Notes, InfoPump, Unicenter TNG, and PC-DUO.
	TeleManagement Technologies, Inc. Walnut Creek, CA Technical Support Consultant April 1998-October 1998 Experience with the development, testing, production, and support of call accounting and bill tracking software products. Assisted clients in performing regular maintenance, downloading software updates, and achieving optimum performance of the product. Additionally performed field installations and training of the product, and the associated components, buffers, modems, and interfaces. Utilized skills in Visual Basic, Excel, Access, Crystal Reports, Outlook, Install Shield, and Robohelp.