Daniel E Jens
Phone: 410-643-1852
E-Mail: djens@closecall.com
SUMMARY OF EXPERIENCE
30+ years
of experience in telecommunications, primarily in wide-area networks. I have held technical
operations, engineering and management positions, including supervison
of union, exempt and military personnel. I have experience speaking before
large groups, providing technical briefings at major conferences for government
organizations and contractors.
EDUCATION
AWARDS / RECOGNITION
NASA Manned Flight Awareness
Award; NASA Group Achievement Award.
Multiple citations as an
AFRES Superior Performer by Inspector General teams
during Operational Readiness Inspections
SECURITY CLEARANCE
INFORMATION
Currently holding none,
previously held Top Secret and Secret clearances
WORK EXPERIENCE
Systems Mgr, Network
Operations Division ARINC Incorporated,
04/1999 - Present
Monitor an international
network of Cisco routers linked to RF & HF radios used to provide
air-to-ground datalinks for commercial airlines and
government agencies. Monitoring network status is accomplished using HP Openview and diagnostics such as data analyzers.
Coordinate with telco providers, field maintenance and customers on
failures within the network.
International Services Data
Technician
MCI
International,
1998 - 1999
Conducted
monitoring, fault isolation and coordination of service restoral
for global data communications services.
Coordinated
corrective actions with domestic and international telco
providers, provided customers with status of repairs & service.
Installed
newly provisioned circuits.
Systems Engineer / Manager,
NASCOM Tech Control Allied Signal Technical Services,
1994 -1998
Supervised
bargaining unit and exempt employees in a 24x7 operations center.
Provided
regular briefings to the NASA customers on issues such as circuit performance
evaluations and service outages.
Prepared and delivered techincal presentations for briefings at major conferences,
such Pre-Flight and Post-Mission reviews of Space Shuttle missions.
Coordinated
service requirements to support orbiting scientific spacecraft and mission
simulations.
Established integration
plans for system upgrades, including training requirements.
Also took an assignment
handling installation, testing, and training on tactical security systems for
the USAF at locations in
Tech Controller / Shift
Communications Manager, NASCOM Tech Control Allied Signal Technical Services,
1988 -1994
Conducted realtime monitoring, fault isolation and service
restoration on failures within the global NASA communications network.
Served as
the primary point of contact for satellite
Performed
acceptance testing and quality control testing of data services with domestic
and international telco providers.
Managed
the primary node of NASA's TDMA network.
Tech Controller
Ford Aerospace,
1984 -1988
Position was the same as
previously described with Allied Technical Services.
Resident Field Service
Technician
Mosler Safe Co., Pennsauken, NJ
and Overland Park, KS 1980 - 1984 Performed installation and maintenance of
electronic security systems, photo/video surveillance systems and
electro-mechanical delivery systems, primarily for financial institutions. Operated from home rather an office with no direct supervison, covering large service areas.
MILITARY SERVICE
Air Terminal Operations
Specialist,
1986 - 2005
Managed
ramp cargo and passenger operations from the
Certified
as USAF aircraft load planner, HAZMAT handler and AFRES Trainer / Certifier.
Functioned
as the Unit Training Technician / Manager for 13 years, as an additional duty
position.
Retired
from service as a Master Sergeant.
Telecommunications Control
Specialist,
1974 - 1979
Conducted fault isolation /
restoration of voice and data communications services. Data services included
troubleshooting of encrypted services on the Red & Black sides of the
crypto equipment.
Assignments
included the