WORLD-WIDE SIRES, INC., Visalia, CA
Information Systems Support Analyst
02/1999 - Present

General hardware/software, network, and user support for mid-sized company in the dairy industry. Tasks include: PC/MAC desktop and laptop hardware/software installation, support and maintenance; basic email/network administration; end-user training; troubleshoot, research, resolve end-user computing issues.

Projects: Streamline with Visual Basic end-user processes and procedures involving MS Office applications. Develop company intranet utilizing web authoring tools, HTML, Javascript and CGI (Perl Script). Basic web server administration (Apache on Linux Red Hat). Research and submit proposals for equipment upgrades.

SIERRA COMPUTER SYSTEMS, INC., Visalia, CA
Programmer/Analyst
06/1998 - 02/1999

Data conversion programmer/analyst for the New Clients division of a software development company specializing in 'permitting' software. General responsibities include: working with Project Management teams to analyze and map client historical, assessor, and contractor data into the client's Permits Plus database (i.e. Access, Oracle, Sql Server); customizing/compiling conversion software to populate Permits Plus database tables; create custom documentation and procedures to run conversion software; analyze/troubleshoot ad hoc issues related to the data conversion process.

MANGANO-ALLEN, Inc., Visalia, CA
01/1998 - 06/1998

Part-Time Temporary Employment at start up real estate investment/development company in Visalia. Projects included 1). Setting up spreadsheet reports in Excel 2). Set up and provide in-house training on Access database package for tracking project status and commitments (EWA Software: Commitment Manager).

Mind Information Systems, Visalia, CA
01/1998 - 06/1998

Part-Time Volunteer with start up local access Internet Service Provider, with additional business in building custom PCs, network installation/maintenance, and web page construction. Projects include assisting with network setup and maintenance, learning web design applications (Dreamweaver, Front Page), assisting with general office operations.

OPTIMATRIX HEALTH SOLUTIONS, Inc., Los Angeles, CA
Information Systems Analyst
01/1997 - 12/1997

Help Desk Support Analyst servicing Cedars Sinai Medical Center in Los Angeles and other medical center clients in California and Washington.

• Troubleshooting/resolving client connectivity, general pc hardware/software and application issues on the telephone and in the field.
• Monitoring network operations and devices, identifying/analyzing failures, and taking corrective action.
• Isolating unresolvable issues and deriving necessary information for specialized support teams (network engineers, application programmers/developers, department LAN adminstrators, hardware/software vendor support). Coordinate issues with support teams until resolution.
• Providing detailed documentation of issues for HelpDesk database.
• Participated in adhoc special projects.

ILWU-PMA BENEFIT PLANS, San Francisco, CA
Benefits Assistant
07/1995 - 12/1996

General support and client service in pension and welfare administrative office of the International Longshoremen's and Warehousemen's Union (ILWU). Tasks/Projects included:

• Proactively created and managed a database for a sub-group of benefits recipients, improving efficiency and data quality.
• Enhanced usage of office based applications with advanced features, increasing productivity and data quality. Developed procedures and instructions.
• Basic in-house technical support for applications and connectivity for peer to peer network environment.
• Provided benefits information and response to client inquiries, and assistance/reconciliation to client conflicts and issues.

IPSYS SOFTWARE PLC, United Kingdom (satellite office in San Francisco, CA)
Temporary Employment (company withdrew satellite office)
04/1995 - 06/1995

Pre-sales support position in San Francisco satellite office of UK based CASE tool vendor. Tasks performed: basic software demonstration of CASE toolset to interested customer; reviewed industry publications for potential sales leads and technology trends and issues; general office operations.

RCM CAPITAL MANAGEMENT, San Francisco, CA
Research Assistant
06/1993 - 04/1995

Research and administrative support in a fast-paced environment to two teams of six analysts and two associates in the research department of an investment management company.

• Assisted in compiling, tracking, organizing information on companies, industries, and portfolio performance.
• Co-developed industry review format used by Research Analysts and Associates for quarterly presentations to the Portfolio Management Team. Created instruction manual and trained co-workers on usage and technical procedure.
• Set up/coded templates for automatic downloading/importing, updating company/industry data from online sources and internal databases.
• Prepared and maintained spreadsheet models in Excel utilizing calculation functions for data analysis.
• Developed and customized macros in Excel to automate tasks and improve efficiency.
• Research department/IT department liaison for development of Information Systems Help Desk Task Force.