1. RS-232 is a standard that applies to:
*a. serial ports
b. parallel ports
c. game ports
d. networks
e. digital frequencies

2. Comm ports use: (select all that apply)
*a. 9 pin male connector
b. 14 pin female connector
*c. 25 pin male connector
d. edge connector
e. parallel connector

3. Before a modem transmits, it send a:
*a. RTS
b. DTR
c. DSR
d. RQS
e. TRX

4. RTS stands for:
a. ready to start
b. ready to switch
*c. request to send
d. request to scan
e. ready to set

5. In modem terminology, CD stands for:
a. collect data
b. call data
c. cease deliver
*d. carrier detect
e. comm detect

6. UART is a type of serial chip. Its letters stand for:
a. unidirectional access regarding transmission
*b. universal asynchronous receiver/transmitter
c. upper advanced real transfer
d. unable all restore t-bits
e. use all rom types

7. Select all true statements:
*a. com1 and com3 share the same IRQ
b. com1 and com4 share the same IRQ
c. com2 and com3 share the same IRQ
*d. com2 and com4 share the same IRQ
e. com1 and com2 share the same IRQ

8. In modems that support more than 300 baud, baud and bps do not mean the same thing.
*a. true
b. false

9. "bps" stands for bits per second. Baud is the number of discrete signals per second. One discrete signal can encode more than one bit. Hence, a 9600 bps modem actually operates at 2400 baud. However, in common non-techie terminology, baud and bps are used synonymously, though that is not technically correct. These are all true statements.
*a. true
b. false

10. ________ is the term used to refer to the process of two modems establishing communications with each other.
a. interacting
*b. handshaking
c. connecting
d. linking
e. pinging

11. ISDN stands for:
a. internal select data nulls
*b. integrated services digital network
c. interval set down next
d. interior sector direct none
e. inferior sector data net

12. Your modem does not respond when you try to dial out. You try another modem on another computer and get the same result. What is the most likely problem?
a. defective modem
b. defective computer
c. software bug
*d. bad phone line
e. virus

13. You have a serial scanner connected to your computer configured to use com3. It is turned on. Your modem is using com1, and you can't dial out. What is the most likely problem?
a. everything should work ok
b. you have an i/o conflict
*c. you have a conflict with IRQ 4
d. you have a loose connection
e. you have a conflict with IRQ 3

14. What is the i/o address for com1?
a. 3e8
b. 3bc
c. 5f8
*d. 3f8
e. 008

15. What is the i/o address for com2?
a. 2vb
*b. 2f8
c. 8f8
d. 330
e. e8e

16. What is the i/o address for com3?
*a. 3e8
b. 345
c. ff8
d. 5e8
e. be8

17. What is the i/o address for com4?
a. 4e7
b. e8e
c. be0
d. cb8
*e. 2e8

18. Before sending data, a modem sends a request to send signal, or RTS.
*a. true
b. false

19. ISDN uses _______________ technology.
*a. only digital
b. digital and analog
c. only analog
d. neither digital nor analog
e. mostly digital

20. A COM port is a _______ port.
a. parallel
*b. serial
c. static
d. multi
e. scsi

21. Modems use ________________ transmission.
a. synchronous
*b. asynchronous
c. timed interval
d. ata
e. bank

22. CD-Roms typically hold ______ of data.
a. 100 meg
b. 500 meg
*c. 650 meg
d. 1000 meg
e. 350 meg

23. The terms "red book", "yellow book", and "orange book" refer to:
a. scsi
b. ide
c. floppy drive technology
*d. CD-Rom standards
e. none of the above

24. CD-Roms are read by _________.
a. magnetic heads
b. electronic sensors
c. stepper motors
*d. laser diodes
e. titanium servos

25. Which of the following can cause CDs to be misread? Select all that apply.
*a. smudges
*b. finger prints
*c. scratches
*d. cracks
*e. slight melting

26. CD-Rom drives typically have which of the following interfaces? Select all that apply.
a. serial
*b. parallel
*c. ide
*d. scsi
e. esdi

27. CD-Rom drives have which connectors? Select all that apply.
*a. molex
b. berg
*c. data cable
*d. audio cable
e. arcnet

28. In a computer with an eide adapter, where should you connect an ATA CD-Rom drive?
a. on the floppy bus
b. on the primary ide
*c. on the secondary ide
d. on the scsi bus
e. none of the above

29. Your IDE CD-Rom drive is attached to the primary IDE adapter with your hard drive. How should its jumpers be set?
a. as a master
*b. as a slave
c. as neutral
d. auto detect
e. to 001

30. What does MSCDEX.EXE do?
a. configures hard drives
b. it's a scsi driver
c. bios setup
*d. It's a CD-Rom DOS driver
e. nothing, I just made it up

31. A CD-Rom drive always uses IRQ:
a. 9
b. 10
c. 11
d. 5
*e. depends on the adapter it's attached to

32. If a computer's bios allows it, you can boot from a CD-Rom.
*a. true
b. false

33. A single speed CD-Rom drive transfers data at:
a. 1 MB per second
b. 100 bytes per second
c. 20 million bits per second
d. 186,282 bits per second
*e. 150 KBs per second

34. Your CD-Rom audio cable connects to the:
a. speaker
*b. sound card (or motherboard if sound is integrated with it)
c. power supply
d. hard drive
e. bios

35. This statement is in autoexec.bat:
c:\dos\cdrom\mscdex /d:cdrom001 /l:e /m:10 /v

This statement is in config.sys:
device=c:\cdrom\atapicd.sys /d:cd001

Your CD-Rom drive is not working. What is wrong?

a. the "v" switch in autoexec.bat is invalid
*b. the device name is not the same in both files
c. the "m" switch in autoexec.bat is set too high
d. config.sys is not using the dos directory
e. nothing, it should work

36. Which of the following are SCSI issues? Select all that apply.
*a. unique id settings
*b. limited cable length
*c. parity
*d. passive termination
*e. active termination

37. On some older SCSI adapters, the boot hard drive must be set to id#: (as a side note, some of the older IBM SCSI PCs had to have the boot hard drive set to id 6, but this question deals primarily with most other PC makes and clones)
a. 2
b. 3
*c. 0
d. 9
e. 11

38. You have a PC with a SCSI adapter built into the system board. It has only one connection (internal), which is used for your hard drive, CD-Rom drive, and tape drive. Your boss wants to connect a SCSI scanner to the PC, so you install a SCSI adapter with an external connection to support the scanner. Now you have a PC with two SCSI adapters. SCSI adapters normally use id# 7, which the onboard adapter is set for. The adapter you installed should: (select all that apply)
a. use a different id
*b. use id 7 also
c. not use an id
*d. use a different IRQ
e. be checked for fleas

39. You run a super wing-ding diagnostic program on your PC, and it reports that your hard drive, microprocessor, ram, and video card have seen better days. To resolve this problem you should:
a. replace each part one at a time, rerunning the diagnostic before replacing the next part.
*b. check to see if you have a software problem
c. replace everything at once and rerun the diagnostic
d. get another copy of the diagnostic program
e. run an exhaustive memory check

40. Whenever you have a hardware resource conflict, it will more likely be an IRQ conflict rather than an i/o conflict because:
*a. there are alot more i/o addresses than IRQs.
b. the bios sometimes has more of a problem controlling IRQs
c. i/o addresses cannot conflict
d. software tends to correct i/o conflicts
e. software tends to mess up IRQs

41. SCSI adapters usually don't need drivers, just the devices that interface with them.
a. true
*b. false

42. Most SCSI-2 devices will work fine with SCSI-1 adapters.
*a. true
b. false

43. Single-ended SCSI or "regular" SCSI has one wire for each signal that needs to be sent along the SCSI bus. Differential SCSI has two wires for each signal that is sent. Differential SCSI cable lengths can be up to 25 meters. How long can single-ended SCSI cables be?
a. up to 50 meters
b. up to 100 meters
*c. up to 6 meters
d. up to 14 meters
e. up to 3 meters

44. Your PC has both internal and external SCSI devices connected to one SCSI host adapter. Which devices should be terminated? Select all that apply.
*a. the last internal device on the chain
*b. the last external device on the chain
c. the host adapter
d. the host adapter and one external device
e. the PC

45. How many devices can connect to the typical SCSI adapter? Assume is has only one data connector.
*a. 7
b. 8
c. 20
d. 10
e. depends on whether both internal and external devices are used

46. How many devices can be used on a single SCSI bus? Keep in mind that the SCSI host adapter counts as a device.
a. 7
*b. 8
c. 20
d. 10
e. see number 54

47. What is the jumper setting on a SCSI device to configure it to use the fourth SCSI id? Remember, SCSI ids start with zero.
a. 010
b. 110
*c. 011
d. 101
e. 001

48. Which type of interface provides for the fastest data transfer?
a. IDE
*b. SCSI
c. parallel
d. serial
e. ISA

49. In addition to i/o port addresses, SCSI adapters also use a range of rom addresses for their onboard bios.
*a. true
b. false

50. SCSI-2 cables have how many pins?
a. 40
b. 25
*c. 50
d. 72
e. 100

51. IDE cables have how many pins?
a. 25
b. 50
c. 100
*d. 40
e. 65

52. You are about to install a second IDE hard drive in a PC that has only one IDE adapter. Your first hard drive will still be the boot drive. How should the second drive be configured?
a. as a master
b. as a secondary
*c. as a slave
d. as a primary
e. as auto-select

53. What is the maximum number of IDE drives that EIDE will support?
a. 15
b. 3
*c. 4
d. 2
e. 0

54. You are installing an IDE hard drive that will be your boot drive. Which is the correct order of steps that need to be followed?
a. jumper properly, auto-detect(or configure manually) in cmos, low level format, high level format, partition
*b. jumper properly, auto-detect(or configure manually) in cmos, partition, high level format with /s switch
c. jumper properly, partition, auto-detect(or configure manually in cmos, high level format with /s switch
d. jumper properly, auto-detect in cmos, regular format
e. jumper properly, partition, low level format, high level format

55. You are installing a SCSI hard drive that will be your boot drive. Which is the correct order of steps that need to be followed?
a. jumper for id 0, cmos setup, low level format, high level format
b. set id jumpers to all zeros, high level format, partition
*c. set id jumpers to all zeros, partition, high level format
d. jumper for id 0, cmos setup, partition, high level format
e. set id jumpers to all zeros, high level format, partition

56. On a flat data cable, a red or blue stripe means:
a. ground
b. high voltage
c. null connection
*d. pin 1
e. that it's an IDE or SCSI cable

57. Which of the following would be considered an FRU? Select all that apply.
*a. hard drive
*b. system board
*c. ram
d. DMA controller
*e. level 2 cache simm

58. Which of the following would not be considered an FRU?
a. hard drive
*b. IRQ controller
*c. any soldered IC
d. floppy drive
e. system board

59. You have a system that periodically locks up. You have ruled out software, and now suspect that it is hardware. What should you do first that could help you narrow it down to the component at fault?
a. rotate the ram
b. replace the ram
c. replace the level 2 cache simm
*d. disable the CPU cache in cmos
e. replace the CPU

60. You have a PC with no video on a known good monitor. Pick the best order you should follow in tracking down the problem.

a. replace the video card, replace the monitor, replace the power supply, replace the system board, try a different monitor
*b. check that PC and monitor are plugged in, check that monitor brightness is turned up, check that PC fan is running, remove all option cards
c. check PC supply voltages, replace video card, replace CPU
d. check that everything's plugged in, replace system board
e. check that everything's plugged in, replace hard drive, replace ram

61. Most PCs give a single beep on bootup to indicate they are ok hardware wise. You boot your PC and don't get a beep. What should you check first?
a. system board
b. ram
c. microprocessor
d. power supply
*e. speaker

62. What beep codes could indicate a system board or power supply failure? Select all that apply.
*a. steady short beep
*b. no beep
*c. one long continuous beep tone
*d. steady long beeps
e. one long, two short beeps

63. Your PC is continuously rebooting itself. Select all of the following that could be causing the problem.
*a. bad PC power supply
*b. faulty power at AC outlet
*c. bad system board
*d. defective adapter card
*e. corrupt operating system

64. You have an old PC that you decide to upgrade with a 1 gig IDE hard drive. You find that you can't configure cmos to see the entire hard drive. The best you can do is 540 meg. What is the fix?
a. get a newer PC
b. manually input the sectors, cylinders, and heads of the hard drive
c. put multiple partitions on the hard drive
d. make the bios think it's a SCSI drive
*e. use a device driver that makes the bios see the drive as simply a block storage device, or upgrade the bios if possible

65. A sound card typically uses which IRQ?
a. 6
*b. 5
c. 15
d. 1
e. it doesn't use an IRQ

66. Your IDE hard drive is not spinning up when you turn on the PC. What is the most likely problem.
a. bad data cable
b. incorrect jumper setting on drive
*c. loose molex connector
d. virus
e. bad system board

67. You have a PC with no video. Which of the following is LEAST likely to be causing the problem?
a. defective ram (bank zero)
b. defective microprocessor
*c. crashed hard drive
d. loose video card
e. low AC outlet power

68. I once had a PC with no video. I replaced the system board, CPU, and video card, and still had no video. I then replaced the IDE cable and fixed the problem. Am I telling the truth?
a. no, you're just pulling everyone's leg
*b. you betcha!

69. A virus can mimick just about any hardware symptoms you can think of.
*a. true
b. false

70. A static jolt of as little of ____ volts can fry most any PC integrated circuit.
a. 200
*b. 30
c. 1000
d. 200
e. 500

71. A human cannot feel a static discharge as high as ____ volts.
*a. 200
b. 2000
c. 10000
d. 50000
e. 50

72. ESD is ___________.
a. electronic stasis device
*b. electrostatic discharge
c. electric surge device
d. electronic system driver
e. forget it, I can't think of any more words for these letters

73. What's the best way to prevent damaging your PC with static electricity?
a. place your PC on a rubber mat
b. wear leather soled shoes
c. periodically touch a safe ground point on the PC to discharge yourself
d. static electricity doesn't really hurt a PC
*e. wear an ESD wrist strap

74. What is EMI? (uh, oh - here we go again)
a. electro-magnetic interference
b. electronic maintainence inquiry
c. that's it! it's answer a

75. You're on your PC at midnight and an electric storm pops up. What's the best way to protect your PC.
a. you don't worry; you have a lightning rod on your house
b. you don't worry; you've got a surge protector on your PC
c. you don't worry; you've got a surge protector on your PC and phone line to your modem
*d. unplug the PC and remove phone line from the modem
e. stop standing on it

76. Something as small as a ________ on a drive platter can cause your hard drive to crash. Select all that apply.
*a. human hair
*b. dust particles
*c. finger print
d. a .001 micron high imperfection
*e. accumulation of smoke particles

77. When your hard drive crashes from any of the correct selections in the question above, or from dropping it, it is known as head-to-disk interference, or HDI.
*a. true
b. false

78. You should never put floppy drives, hard drives, or even VCR tapes or cassette tapes on top of speakers (or near any other source of magnetism) because of:
a. RFI
*b. EMI
c. EXE
d. FYI
e. IOU

79. Static electricity thrives is which type of environment?
a. cold and humid
b. warm and humid
c. warm and dry
d. cold and warm
*e. cold and dry

80. Which is the most difficult environmentally to dispose of?
a. floppy drives
b. hard drives
c. power supplies
*d. CRTs
e. system boards

81. What should you use to clean the plastic cover on your monitor or PC? Select all that apply.
a. alcohol
b. damp sponge
*c. lint-free cloth
d. WD-40
*e. mild soap solution

82. Dust in a computer actually increases the size of the magnetic fields inside it. This is not good, so you must occasionaly dust, I trust. What's the best way to do this?
a. reverse vacuum
b. any small vacuum device
c. blow real hard on the system board
d. use a lint-free cloth and wipe gently
*e. non-static compressed air

83. What's the best way to protect your hard drive data?
*a. regular backups
b. periodically defrag it
c. run chkdsk at least once a week
d. run scandisk at least once a week
e. run a regular diagnostic

84. A CRT's grid voltage can be as high as:
a. 110 volts
b. 5000 volts
*c. 15,000 volts
d. 50,000 volts
e. 1000 volts

85. A monitor's CRT (cathode ray tube) can pack quite a wallop of a charge even if it's been turned off for several days or more. Before you service a monitor, you must discharge the CRT using a tool specific for that purpose. Before you do the discharge, what must you do first?
a. make sure the monitor is not connected to a PC
*b. make sure the monitor is unplugged
c. make sure the monitor is turned off
d. make sure the brighness is turned down
e. make sure your life insurance policy is paid up

86. ESD is least likely to cause damage to which components? Select all that apply.
*a. keyboard
*b. mouse
c. cmos chips
d. microprocessor
e. adapter cards

87. Which of the following are input devices only? Select all that apply.
a. modem
*b. mouse
*c. keyboard
d. SCSI controller
e. video card

88. Which of the following are both input/output devices? Select all that apply.
*a. modem
*b. SCSI controller
c. keyboard
d. mouse
e. monitor

89. | | ___|___ ____ __ . The above symbol represents:
a. DC voltage
b. AC voltage
*c. ground
d. positive voltage
e. negative voltage

90. Which component stores an electrical charge?
a. diode
b. rectifier
*c. capacitor
d. resistor
e. transistor

91. On PC power supplies, the wire attached to pin one is usually:
a. blue or red
b. blue or white
c. red or black
d. red or white
*e. white or orange

92. If the voltage on pin 1 of the power supply is not in the range of ______ volts, the PC will not boot.
a. 10 - 20
b. 1 - 5
c. 50 - 110
d. 15 - 25
*e. 2.5 - 5

93. The output voltages of a PC power supply are in the form of _____ current.
a. AC
*b. DC
c. amperage
d. resistive
e. trickle

94. The output voltages from a PC power supply are:
a. +20, +110, -20, -110
*b. +5, +12, -5, -12
c. +110, -110, +25, -25
d. +10, -10, +20, -20
e. +110, -15, +25, -5

95. A spike is a sharp and sudden rise in voltage. It's duration is usually measured in:
a. nanoseconds
*b. milliseconds
c. seconds
d. minutes
e. picto seconds

96. A brownout is defined as:
a. a slightly elevated voltage lasting from seconds to minutes or more
*b. a slightly decreased voltage lasting from seconds to minutes or more
c. complete power out lasting a few minutes
d. alternating power out, power on lasting a few minutes
e. has nothing to do with electricity

97. Resistance is measured in units of:
*a. ohms
b. farads
c. helids
d. amperes
e. volts

98. Current is measured in units of:
a. volts
*b. amps
c. ohms
d. farads
e. diodes

99. Capacitance is measured in units of:
a. volts
b. amps
*c. farads
d. neutrinos
e. anti-neutrinos

100. Voltage is measured:
*a. in parallel
b. in series
c. after breaking the circuit
d. after checking resistance
e. after checking current

101. Resistance is measured:
a. in parallel
b. in series
*c. after breaking the circuit
d. after checking voltage
e. after checking current

102. Current is measured:
a. in parallel

*b. only when you turn the device off first, then connect your meter to the device in series, then turning it back on
c. after checking voltage
d. only when you turn the device off first, then touch the correct meter leads to the corresponding terminals
e. only on an open circuit

103. AC ripple is unwanted AC current where there should only be direct current. When AC is rectified to DC, it is difficult, if not impossible to get rid of all the AC voltage, though a certain amount is tolerable. You want to measure the AC voltage in a DC circuit, so you set your meter to measure:
a. DC voltage
*b. AC voltage
c. DC current
d. AC current
e. ripple

104. Anti-static plastic bags are:
*a. conductive
b. non-conductive
c. part rubber, part plastic
d. 90% non-porous
e. magneto-resistive

105. POST stands for:
a. positive operating system test
b. particle of static transfer
*c. power on self test
d. printer online static test
e. printer online standard test

106. POST is done when the PC is: (select all that apply)
a. warm booted
*b. first turned on
c. CTRL-ALT-DELETE booted
*d. restarted with the reset button
e. giving a numeric error code

107. The POST routine, which counts system board ram first, is stored in:
a. ram
b. microprocessor
*c. rom bios
d. cmos
e. 8259 POST controller

108. A 1xx (x can be any digit) POST error code indicates a problem with the:
a. video
b. ram or rom
c. hard drive
*d. system board
e. first adapter card

109. A 2xx POST error code indicates a problem with:
*a. ram or rom
b. hard drive
c. system board
d. second adapter card
e. cmos battery

110. A 3xx POST error code indicates a problem with:
a. mouse
*b. keyboard
c. floppy drive
d. video adapter
e. monitor

111. A 4xx, 5xx, or 24xx POST error code indicates a problem with:
a. hard drive
b. IRQ controller
*c. video adapter
d. keyboard
e. floppy drive

112. OK, last numeric error code check: A 17xx indicates a problem with:
a. cmos
b. rom bios
c. DMA controller
*d. hard drive or controller
e. power supply

113. A 6xx indicates a problem with the:
a. floppy drive (see, I kept my word)

114. A parity error usually indicates a problem with:
*a. memory
b. hard drive
c. hard drive controller
d. i/o controller
e. power supply

115. How many bits in a byte?
a. 16
*b. 8
c. 255
d. 10
e. 2 to the 9th power

116. PCMCIA stands for "personal computer memory card international association". Just take my word for it. This association sets forth the standards for the PC card. PC cards are: (select all that apply)
*a. hot swappable
b. not hot swappable
*c. plug and play
d. not plug and play
e. used only in mainframes

117. Type one PC cards:
a. are used only in desktops
b. are no longer being produced
*c. are the thinnest of the PC cards
d. don't exist
e. have their own power source

118. To start the setup program (or cmos setup), there is usually a key or set of keys you must press simultaneously. Some of the ones used by various PCs are listed below. Select all that are correct.
*a. CTRL-ALT-ENTER
b. CTRL-ALT-DELETE
*c. CTRL-ALT-S
*d. DELETE
*e. F10

119. The floppy drive uses which DMA (direct memory access) channel?
a. 5
b. 4
c. 1
d. 9
*e. 2

120. You do a DIR on a diskette, remove it and insert another, and get the same DIR listing from the first diskette. This is known as a "phantom" directory, and it is caused by: (select all that apply)
*a. line 34 on the floppy cable is bad
b. bad microprocessor
c. defective diskette
*d. defective floppy drive
e. failing hard drive

121. The power connector on a floppy drive is called a:
*a. berg connector
b. molex connector
c. has no formal name
d. mini-molex
e. hybrid connector

122. On most floppy cables, the order for the connectors is:
a. adapter, drive A, drive B
b. adapter, tape drive connector, drive A
*c. adapter, drive B, drive A
d. adapter, drive A or B, drive A or B
e. depends on cmos settings

123. The print from a dot-matrix printer is light and uneven. This is most likely caused by:
a. defective printhead
*b. worn ribbon
c. paper not advancing properly
d. defective carriage assembly
e. worn platten

124. The print from a dot-matrix printer is sometimes light, sometimes dark. This is most likely caused by:
a. worn ribbon
*b. paper not advancing properly
c. worn platten
d. defective printhead
e. defective carriage assembly

125. On a dot-matrix printer, regular lube maintainence should be followed, but this component should never be lubed:
a. platten bearings
b. carriage rails
*c. printhead
d. paper advance bearings
e. carriage bearings

126. When you move a mouse, the mouse pointer is positioned via:
a. GPS
b. analog pulses
c. pressure sensors
d. friction detectors
*e. pulses of light

127. Your laser printer is on, you hear the fan running, but it won't print. What is the first thing you should check?
a. that all the cables are connected securely
b. that the correct print driver is installed
*c. that the printer is online
d. that the printer has paper
e. that the printer is not jammed

128. In laser printing, there are six steps the printer follows. What comes between the conditioning phase and the developing phase?
a. transer phase
*b. writing phase
c. fusing phase
d. cleaning phase
e. nothing

129. During the laser printer's conditioning phase a uniform charge of _______ is placed on the photosensitive drum.
a. +1000 volt
b. +600 volts
*c. -600 volts
d. -1000 volts
e. + 12 volts

130. In order to place this charge on the drum, the primary corona wire must emit a charge of:
a. +15000 volts
b. -110 volts
c. +110 volts
*d. -6000 volts
e. +6000 volts

131. The transfer corona uses a/an ______ charge to attract the toner to the paper.
a. negative
*b. positive
c. alternating
d. magnetic
e. electronic pulse

132. Your laser printer gives you an error code 50. This is usually caused by a defective:
a. formatter board
b. DC controller
*c. fuser assembly
d. high voltage power supply
e. laser unit

133. Laser printer toner is composed primarily of: (select all that apply)
*a. particles of plastic resin
b. saw dust
c. talc
d. ash
*e. iron oxide (rust)

134. An important first step in troubleshooting which component in a laser printer is causing a jam is to:
*a. note where in the paper path the paper stops
b. check all voltages
c. look up error codes
d. turn the printer off, then on again
e. remove the jammed paper

135. Select the best choice for cleaning laser toner from clothing:
a. warm soapy water
b. alcohol
c. dry clean
*d. clean cloth with cool water
e. pure dishwashing detergent

136. During the fusing process, toner is:
a. dry pressed into the paper
b. electrically bonded to the paper
*c. melted into the paper
d. glued to the paper
e. high pressure sprayed onto the paper

137. On the PC side, the printer port is a:
a. 25 pin female serial connector
b. 15 pin female parallel connector
c. 25 pin male serial connector
d. 15 pin female serial connector
*e. 25 pin female parallel connector

138. ISA is a ___ bit technology.
*a. 8/16
b. 16/32
c. 4/8
d. 12/24
e. 32/64

139. A device which supports DMA is able to i/o with memory by and large bypassing the CPU. Bus mastering takes this a step further by allowing a bus-master device to take charge of the data bus and send data to other devices, including memory, and also allows two bus master devices to talk to each other without requiring the services of the CPU. Does ISA support bus mastering?
a. no
b. yes
*c. yes, but only one device
d. yes, but only in a Pentium
e. yes, in a DX, but not an SX

140. EISA and MCA devices do not have jumper settings. How are they configured? Select all that apply.
a. CMOS setup
b. Windows setup
c. through DOS
d. dip switches
*e. EISA configuration utility or IBM reference diskette (MCA)

141. You can have EISA and MCA devices in the same PC.
a. true
*b. false

142. PCI devices do not have jumper settings or dip switches. How are they configured? Select all that apply.
*a. CMOS setup
*b. an installation utility from the manufacturer
c. through DOS
d. Windows setup
e. they are always self-configuring

143. You can place an ISA device in an EISA slot.
*a. true
b. false

144. You can place an EISA device in an ISA slot.
a. true
*b. false

145. You can only place an MCA device in an MCA slot.
*a. true
b. false

146. Select each bus architecture that supports 32 bit data transfers.
a. ISA
*b. EISA
*c. MCA
*d. PCI
e. PCMCIA

147. Select each bus architecture that supports bus mastering.
*a. EISA
*b. PCI
c. VLB
*d. MCA
e. PCMCIA

148. A switching power supply steps down voltage by means of:
a. transformers
b. a network of resistor conduits
*c. turning off and back on in rapid cycles
d. a network of capacitors
e. there is no such thing

149. Pick the correct choice for the 8088 CPU.
*a. 16 bit word size, 8 bit data path
b. 8 bit word size, 8 bit data path
c. 16 bit word size, 16 bit data path
d. 4 bit word size, 8 bit data path
e. 8 bit word size, 16 bit data path

150. Pick the correct choice for the 80386SX CPU.
a. 16 bit word size, 16 bit data path
*b. 32 bit word size, 16 bit data path
c. 8 bit word size, 32 bit data path
d. 32 bit word size, 8 bit data path
e. 32 bit word size, 32 bit data path

151. Pick the correct choice for the 80486DX CPU.
a. 32 bit word size, 16 bit data path
b. 64 bit word size, 32 bit data path
*c. 32 bit word size, 32 bit data path
d. 32 bit word size, 16 bit data path
e. 32 bit word size, 64 bit data path

152. What is the first CPU to include an internal math coprocessor?
a. 386DX
b. 486SX
*c. 486DX
d. Pentium
e. Pentium Pro

153. You plug a power supply's connectors onto the system board. You know you did it correctly because:

a. the two sets of black wires are facing the outside edge of the system board
*b. the two sets of black wires are together in the middle
c. one set of black wires is outside, one is toward the inside
d. all are facing the power supply
e. it doesn't matter as long as they can be plugged in