Michael J. Raley's Resume

updated 7/13/2006

Objective: Seeking employment in Technical support and Technical Administration roles

Qualifications:

Demonstrated ability to adapt and associate complex systems quickly
Broad life experience in several disciplines
Vision: to provide reliable, recoverable, and efficient processes to my customers.
Values: integrity, humility, initiative, knowledge, wisdom
Professional Attitude, courtesy and mission oriented insight.
Non smoker.

Work Experience:
2002 to Present
TITLE: Production control analyst.
COMPANY: Swedish Health Services, Seattle
ROLE: Enterprise application configuration, troubleshooting and project support in the healthcare environment. Development and employment of systems documentation, operational protocols, conversion and audit tools, process automation.
Some of the projects and teams I worked on included

Automation of data extracts with Secure FTP and Public Key encryption

Creating a Data Center access log with a simple user check-in process, statistical metrics to show types of usage by workgroup ,access card assignments, and other filtered views

Developed an Offsite Tracking database for managing tapes and disaster recovery boxes. Produces custom reports for invoices and recall lists. Provides a fast data entry form with pull-down catagory based retention settings, audit tools, and filterable views

Analyze and Develop customer reports in KB-SQL, an embedded module of the Mckesson Star 2000 Patient Information system. Maintain the background processing queue and resolve performance bottlenecks.

building file interfaces from key hospital systems to Peoplesoft Financials

Eliminating greenbar paper distribution of huge monthly departmental reports by building a distribution system to parse department codes and transform the print image into a formatted rich-text document delivered via SMTP client.

Applying report distribution technology to Peoplesoft Labor distribution reports. This project freed the Payroll staff to have more time for involvment in customer support activities.

Developed a software utility to convert flat file surgery schedules from ESI Orbit into SQL Server tables for use with ASP scripts on IIS.

Created a command line driven TCP/IP virtual printer client for Windows workstations to interface with the Mckesson Star 2000 report spooler sub-system. This tool complements other data transfer methods such as FTP.

9/98 to 2002
TITLE: Technical support specialist/ Computer Operator
COMPANY: Swedish Health Services, Seattle.
ROLE: supporting over 4000 total users and vendors in a complex computing enviornment of 400+ applications running in MVS mainframe, IBM RISC6000 AIX, Novell Netware, Compaq NonStop Computing (Tandem Himilaya K20000 series platform) and Windows NT. Monitor WAN communications , terminals and printers, Servers, and distrubuted application services. Provided after hours customer support.

7/97 to 9/98:
Engaged in short term assignments and contract employment while soliciting for full time employment. Projects include web animation & graphics, hardware upgrades, Prototype development,and an Information Sytems contract at a Large Seattle Hospital .

11/95 to 7/97: TITLE: Field Technician
COMPANY: DLI ENGINEERING
ROLE: Service and installation of predictive maintenance technology on Military Sea lift vessels and U.S. Aircraft carriers. Installed software changes, applications, multiple operating systems, and validated systems operating performance. Repaired or replaced defective hardware components. Installed CD-ROM research applications and SCSI based multi-user network service. Also assisted Network administrator with troubleshooting and upgrade of client-side desktop systems.

Performed on-site checks of operating plants and machinery surveys. Tested and operated vibration monitoring hardware systems. Researched manufacturer's specifications data and customized vibration monitoring systems software for applicable machine parameters.

Administered leased and rental computer assets. performed comparative analysis of vendor products and components to achieve cost effective and performance fulfilling solutions. Negotiated rental contracts and service agreements. Tracked job billing and overhead costs. Maintained parts, configuration data and purchase order records for major contracts supplied computer systems.

Tester for major software application projects with emphasis on definition of procedural test methods and defect submittal. Worked closely with development team members to cross-exchange ideas and information. Trained other employees in use of anti-computer virus methods and practices and in use of internet software tools. Sought as a reliable source of problem resolution by Customer support engineers, and both commercial and military clients.

8/89 to 8/95 TITLE: Submarine Sonar Technician
COMPANY: United States Navy
ROLE: Petty officer abord the fast attack submarine William H. Bates (SSN 680) .
Responsible for maintenance and operation of AN/BQQ-5D SONAR suite, HP-9000 workstations, and Divisional administrative computer system. Performed advanced diagnostics and repair of Analog and digital circuits to card/component level using a wide array of electronic test equipment.

Completed three overseas deployments and numerous special warfare operations. Qualified as SONAR watch system supervisor. Awarded numerous commendations for technical excellence, operational commitment, and logistical support.

Job content included experience with various signal processing and analysis equipment, understanding sources of noise and vibration, physics of sound propagation and oceanography, creation of computer generated boundary propagation models, Intelligence planning, and classified operations. Duties as ship's force member included learning basic operation and layout of hull, mechanical, and electrical systems, operation of pumps, valves, gauges and low pressure air systems, fire fighting, security and weapons handling.

Education and Courses

Navy Digital electronics school, San Diego,CA

U.S. Navy Submarine school, Groton CT.

AN-BQQ-5(delta)Sonar Suite Advandced maintenance

SPACE - sonar suite auxillary equipment maintenance

UYK-7 computer maintenance and programming, Peal Harbor, HI

HP Non-stop computing fundementals and concepts

Updating support skills from Windows NT to Windows server 2003

2296B - Systems Management server (SMS) 2003

COMPUTER SKILLS:
software:
O/S: MS-Windows 9x, Windows XP, Windows Server 2000, shell scripting on IBM AIX

Apps: Microsoft office( word, excell, access, VBA) , Exchange, ExpertAlert vibration monitoring system, HP Openview service desk, MOM, Microsoft SMS, Attachmate Terminal Emulator, Attachmate host print server, Globascape Secure FTP server, Mcafee E-Business server (PGP), WS-FTP pro, Blat, HP JetAdmin, Qouvadix Interface engine, Mckesson Star 2000, TSO, Unicenter Netmaster.

Languages: VB-Script, Javascript, Euphoria, SQL, Attachmate Extra Basic, JCL, PCL (printer command language) studying: Ruby, Pearl and PHP.