Resume

Stephen D. Ayers

Please request address and phone number via E-mail: nailerpa@yahoo.com

Objective

Pursuing a career, which requires a motivated, dedicated, above-average person and where individual achievements and performance will be recognized, thereby allowing opportunities for growth and development within a successful company.

Work Experience

5/01 - Present

PRODUCTIVITY POINT INTERNATIONAL (Allentown, PA)
Network Administrator

Perform network administration tasks on more than 200 Windows NT 4.0 and Windows 2000 servers.

Research latest patches and virus definitions and apply to 100+ IIS servers.
Image and configure new servers with standard corporate Windows NT 4.0 and Windows 2000 images.
Monitor event logs and backup logs on all corporate Windows-based servers.
Assist in major migration, to include application testing, to Windows 2000 of more than 200 servers.
Train new and less experienced team members.
Troubleshoot tickets submitted by customers who own applications on servers.
Create and manage user and group accounts.

2/00 – 5/01

PRODUCTIVITY POINT INTERNATIONAL (Allentown, PA)
IT Support Specialist - Team Leader

Perform all aspects of classroom setup, including scheduling, hardware and software troubleshooting, and instructor support. Support administrative staff on hardware and software issues.

Create images with various operating systems and software programs and configure for use in technical and application classes.
Coordinate with instructors, client points-of-contact, and other setup technicians company-wide to ensure accurate setup of enterprise-wide classes.
Perform network administration tasks such as creating, deleting, and maintaining NT user and Exchange e-mail accounts.
Maintain server security, TCP/IP configuration, troubleshooting, and hardware configuration.
Maintain classroom and facility equipment, including PC’s, projection units, etc.
Contact and coordinate with vendors on machine rentals and repairs/upgrades of existing company equipment.

11/99 – 2/00

PRODUCTIVITY POINT INTERNATIONAL (Allentown, PA) Help Desk Associate Analyst

Provide customer support with a high degree of customer service and technical expertise to employees and contractors of Pennsylvania Power & Light (PP&L).

Assist employees and contractors in use of software, hardware, and networking technologies through analysis and troubleshooting of problems.
Gather and document information in ISD’s problem and request management system, ServiceCenter.
Determine when additional expertise is required to fulfill customer needs and escalate those issues to appropriate second-level ISD personnel for resolution.
Utilize available training and Help Desk tools to maintain and improve upon current knowledge of supported technologies and policies in order to provide technically accurate solutions.

Education

	06/98 - 08/99	Network Engineering Technology & Administration: Computer Learning Center (Graduated Summa cum laude)
	06/87 - 02/91	BS Program: Food Science Track (57 credits): City College of Chicago, University of Maryland, Central Texas College

Certifications

MCSE NT 4.0 (6/00) MCSE 2000 (10/01) MCP+I (6/00) MCP 2000 (8/01) MCP (03/99) CNA (2/98)

Computers Skills

Install & configure Windows NT 4.0, Windows 95, 98, Millennium & 2000
Install and configure Active Directory, DNS, and DHCP in Windows 2000 Server and Advanced Server
Install & configure hardware (including RAM, hard drives, NIC cards, video cards, sound cards)
Knowledge of networking components, standards, protocols, topologies, and access methods
MS-DOS 6.22, NetWare 4.11, Office 2000, Office 97, WordPerfect, GroupWise, pcAnywhere, Timbuktu Pro, VNC, Internet Explorer 6, Netscape 4.7 & 6, ServiceCenter, Veritas Backup Exec, Tivoli Storage Manager, Ghost 7, Exchange 5.5 & 2000

References Furnished Upon Request