The portal application has been launched in a separate window....

FAQ:

Why is Billing Portal launched in a separate Window? Why not in this window ??

Browsers do not remember the state of the page you are viewing. The only state remembered by a browser is the data you enter in a form, or the layout of page. But pages which use Java or Javascript, may lose all the data and state if you hit the Back/Forward button or Refresh button. To avoid the unpleasant consequences of this behavior, the Portal App (which uses Java Applets) is launched in a separate window. This also helps to give the App more real estate, by removing all unnecessary menus and fancy toolbars which the browsers (so generously) provide to you....

What should I do with this launcher window ?

If Billing Portal has been successfully started in a separate window, you do not need this Launcher any more. You are advised to close this window.

Why did the Application not close this window automatically, instead of advising me to do that ?

Well it could. But sometimes you want to go back to a page which you were viewing in this window previously.

What happens if I go back and then forward to this page, or if I hit the refresh button ?

The basic idea of launching this application in a separate window was to make it difficult for you to use refresh button. The only case in which you should use refresh button is when you have closed the Billing Portal and want to relaunch it. If the Portal is already running, hitting refresh button will still be harmless but in IE 4 and above, it may post an error message saying permission denied. Just ignore that message.


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