| Genevieve Alicia Roestel 8035 Canby Ave. #2 Reseda, Ca 91335 Phone- 818-882-1525 Email: Genny2cutie@worldnet.att.net |
| Objective: To obtain a challenging position with opportunity and growth. |
| Experience: 5/2000 4/2002 (Started in QA dept. 03/2000, but hired into Disney 05/2000) Company: Disney Interactive - Glendale, CA Position: Senior Tester/ Acting Project Lead /Console Trainer Responsibilities: Test the functionality of games for Nintendo, PSX, dream cast, and PC. Also to find text issues, sound issues, or glitches in the game. As a Project Lead Maintain the bug database, assist the Producer in any issues that may occur, and work with the team in the project. Training new employees in the field of console training, bug reporting, localization testing, history of console and console 3rd party technical requirements. 12/1999 5/2000 Company: Exact Staff - Glendale, CA Position: Customer Support Representative Responsibilities: Worked at Disney Interactive. Aid guests in their needs of all Disney interactive games, giving hints if needed, and helping them run the game smoothly over the phone and inputting customer information in the database. 12/1998 - 2/1999 Company: Trend Micro Irvine, CA Position: Administrative Support Responsibilities: Handling phone calls. Shipping, supplies, cleaning, organizing, doing some Technical support 4/98 1/99 Company: Anaheim Plaza Hotel- Anaheim, CA Position: PBX Operator/ Reservations Responsibities: Direct in bound and out bound calls, file paper work, reserve rooms for guests, fill out breakfast coupons for guests, help with front desk, copy documents, fax, and send messages to guests, help with lost and found, and Direct Engineering and Housekeeping when needed 1/1997 - 3/1997 Company: Access Point Irvine, CA Position: Technical Support Responsibilities: Helping with Customers with Internet issues on the phone and email, file paper work, make new accounts, helped with bill collecting, retrieving phone messages |
| Education: 6/1998 - Cypress College US-California-Cypress Courses - Computer Science classes, Computer software classes, Office clerical, and Art 9/2002- Pierce College Courses- Graphic Design 1 and Drawing Class 1 Skills: Windows 98, SE, ME & 95, Tracker, Access, MS Word, MS office, TCP/IP, Testing children software, Test plans, Outlook Express, basic trouble shooting, MS Excel, Magic, Adobe Illustrator, Macromedia Freehand 10, k, Data Entry, PBX Operator in Hotel, typing 55 to 58 wpm, and Training people about console game testing in the video game industry, familiar with Corel Paint and Draw. References: Neil Gipson Company: Trend Micro Position: Corporate Technical Support Phone Number: 949-387-3326 Email: Neil_Gipson@Trendmicro.com Robert Pirone Company: Disney Interactive Position: Supervisor of Customer Support Phone Number: 818-553-5000 Email: Robert.Pirone@disney.com William Chip Beaman Company: THQ Position: Producer Phone Number: 818-871-5018 Email: Cbeaman@thq.com |
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