RECENT EMPLOYMENT PROFILE

Employer:

St Patrick’s College, Shorncliffe

Period:

January 1997 to June 2003

Position:

Information Technology Manager

DESCRIPTION:

Reporting to the Head of Information Technology and supporting a LAN of up to 400 nodes (up to 50 laptops and 10 servers) my key areas of responsibility included:

Network Support and Administration

Provide a high level of client and system security including firewall and proxy server technologies.  Maintain thorough and accurate documentation of system development life cycle.  Develop highly stable and secure SOEs over a number of different platforms.

Training & Development

Participate in specialist professional development of key IT teachers within the organisation.  Train a dedicated IT support team member to a high level of
self-sufficiency.  Develop and deliver or source training courses and information sessions to achieve appropriate levels of IT competencies for teaching and administrative staff.

Client Service

Support a client base of over 1000 diverse users.  Provide 1^st, 2^nd & 3^rd level support to clients including upgrades, installation and maintenance.

Strategic Planning

Participate in developing strategic plans at an organisational, regional and state level for Xavier Province.

Project Management

Identify, coordinate, implement and evaluate major IT projects throughout the organisation and advise on projects at a provincial level.

ACHIEVEMENTS:

· Project managed the design, development and delivery of concurrent major
IT roll-outs including:

§           thin and conventional clients with a total revamp of back up systems

§           an Ethernet fibre backbone throughout the facility

· This major project was delivered on time.

· Established a College IT committee

· Elected to Province wide IT Task Force (2002-2003)

· Established a Symantec Ghost Console to facilitate IT support efficiency

· Implemented Citrix to enable remote access to desktop terminals for clients

TRANSFERABLE SKILLS

Communication

·          Advising, briefing, consulting & debriefing

·          Customer Relations

·          Delegation & Instruction

·          Inter-departmental communication

·          Internal & external liaison

·          Interviewing

·          Meeting facilitation

·          Multi-level communication

·          Public speaking

·          Report writing

Management & Administration

·          Change management

·          Acquisition management

·          Financial management

·          Inventory and resource management

·          Systems/procedures assessment, development & implementation

·          Management and information systems

·          Operations control

·          Problem solving

·          Quality control

·          Risk Assessment

·          Strategic assessment & planning

Training Ability

·          Composing & preparing written material

·          Establishing training needs

·          Facilitating training

·          Group & individual training

·          On-job coaching

·          Revising training material

·          One on one intensive coaching

Desktop Applications

·          Windows 3.X, 9.X, Me, NT4, 2000, XP, XPe, CE, NTe

·          Microsoft Office Applications – all versions supported including 97, 2000, XP, 2003

·          Microsoft Publisher, Frontpage, Visio, Project

·          Macromedia Dreamweaver, Flash, Fireworks – all versions supported to MX

·          Word Perfect Office Suite

·          Large range of anti-virus products including Symantec/Norton, Leprechaun, Computer Associates, McAfee

·          MS Outlook, OWA, Eudora, Pegasus

·          MS Internet Explorer, Netscape

·          Adobe products including Acrobat Reader/Writer/Distiller, Pagemaker, Photoshop

Server and Server Applications

·          MS NT4 Server

·          MS NT4 Terminal Server

·          MS Windows 2000 Server/Advanced Server

·          MS Windows 2000 Terminal Services

·          Citrix Metaframe XP, 1.8

·          MS Exchange Server 5.5, 2000, OWA

·          MS Software Update Server

·          MS Proxy Server 1.0, 2.0

·          Squid Proxy Server

·          Microsoft IIS, Apache Web Server

·          MS SQL Server, Informix DBMS

·          CA Arcserve, Ghost Console

·          Configuration of Firewall, VPN, VLAN, Router, Hubs, Switches, Media converters