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Customer Type: HESC Incident Number: 1998-1239331-JRF
User: Test , Jeff Title: Title 2
Phone: (555) 555-1212 Division:
Location: Location 2 Connectivity: Ethernet
Opened: 12/03/98 09:33:01 AM UserID: USERID 2
Logged By: Jeff Fisher SCH/Lend/ID:
Problem Type: PC ID: PCID 2
Assign To Unit: PC Work Number:
Coordinator: Jeff Test Equipment Type: Terminal
Assigned To: Priority: 2
Status: Status Date: 12/03/98 09:39:58 AM

Problem Description:
User is unable to receive any mail. Has had new Lotus Notes account for two weeks now.

New Comments:


     


Comments:

12/03/98 09:41 AM Jeff Fisher - Checked out users account, seemed to be setup properly. Opened users mail database, lots of mail in the inbox. Not sure what the problem is here. LVM for user to call me back.
12/03/98 09:42 AM Jeff Fisher - Problem resolved. User did not relize his PC had to be turned on in order to read his mail.


History:
12/03/1998 9:39:58 AM Jeff Fisher - Assigned to Jeff Fisher
12/03/1998 9:39:58 AM Jeff Fisher - Priority set to 2
12/03/1998 9:39:58 AM Jeff Fisher - Status set to Open
12/03/1998 9:39:58 AM Jeff Fisher - Assigned Unit set to TEST




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