Gary M. Davis
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  Archives 08.25.99 - 10.12.1999
My thoughts on Interaction Design and whatever else...
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Dealers of Lightning : Xerox Parc and the Dawn of the Computer Age
Xerox scientists were asked to think 10 years ahead when they invented the modern day user interface that spawned Macintosh and Windows. Problem was, no one was ready for it
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Fumbling the Future; How Xerox Invented, Then Ignored, the First Personal Computer
A classic story of how innovation can fare within large corporate structures.
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The Inmates Are Running the Asylum : Why High Tech Products Drive Us Crazy and How To Restore The Sanity
This book is about fixing the kind of problems I deal with every day.
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It's been a while 10.12.1999
I've been way too busy lately to regularly add to this site. In fact, I still am.
I added another image of my dream kitchen.
My 4-year-old son now has a website. (It was his idea!) Check it out.
I'll try to keep more current.
Clarification 09.15.1999
A visitor to this site pointed out some possibly misleading statements I made about spam filtering (below).
Outlook '98 does allow you to filter by "to" (but not by "cc"). As stated before, this really doesn't address the problem. Also, using the filter by "to" and "cc" method may sometimes filter wanted mail (if you are on a mailing list). In actual practice, I filter suspicious mail to a "junk" folder which I check occasionally to see if it caught any non-spam. I'm not confident enough to send it directly to the trash.
Spam that am spam 09.10.1999
It has occurred to me that Hotmail seems to attract spammers because it doesn't allow you to filter mail by who it is sent to.
Most bulk mailers send to al large list of recipients in the BCC (blind carbon copy) field. Normally, all you have to do is set pereferences to automatically delete any mail that does not include you in the TO of CC fileds. This would eliminate 99% of all junk mail.
I hate to speculate on why Microsoft doesn't have this feature in Hotmail. It is in most other Internet mail providers. Suspiciously, another Microsoft product, Outlook Mail also doesn't allow this. Do they like spam?
Speed of thought? 09.07.1999
I just installed NetZero (Free internet access) on my PC before the weekend. I can tolerate alot if something's free (like bad interface and annoying ads).
As I connect through their dial-up, (they say they support up to 56K but actual connection was slower than 24K), I realized something really obvious. The experience and use of the web is directly dependant on connection speed. I'm used to the high speed connection at work, when I had to experience what most home users do, it really affected my use of the web.
If most home users routinely experience what I experienced this weekend, the web is more a novelty than a useful tool to them. Once technology allows affordable high speed connection for everyone (and I believe that will happen soon) the internet will REALLY permeate the culture. There is still significant growth on the horizon despite the recent surge in net usage. Maybe internet stocks are not really over-valued!
Creating discontinuity is what we're best at! 09.01.1999
This link to PARC is the first I ever found from them that actually contains anything sensical. (PARC is an advanced reseach center at Xerox.)
I love their mission statement:
"Supporting Xerox' vision of the document by creating discontinuity in core businesses, enabling emerging businesses, and defining new opportunities."
In other words, PARC is there to ford off the beaten path - to discover totally new technologies.
GIFs belong to Unisys? 09.01.1999
Unisys is exerting legal power to cash in on the use of LZW compression technology to create gif files. (This is one of the 2 major graphic formats on the web.)
This not only applies to GIF but some types of TIFF, PostScript and PDF files. The issue is the Unisys LZW compression used on these files. Some would have you believe Unisys will sue you if you use gifs on your site. This is not entirely clear but I doubt it.
Apparently a license is required for software that reads or writes gif images and for sites that might use images that may not have been created by licensed software.
From the Unisys FAQ:
"...reading and/or writing of GIF images requires a license to use Unisys patented Lempel Ziv Welch (LZW) data compression and decompression technology..."
From a related Unisis page:
"Why should you get an LZW Web site license?...You won't have to go to the trouble of verifying that each vendor is licensed by Unisys."
ClearType inventor not clear 08.31.1999
I just ran across this claim that a technology very similar to Microsoft's ClearType was actually invented by Apple Computer 20 years ago.
Kitchen Interaction 08.30.1999
I've been working on the re-design of my kitchen. I've managed to find the most frustrating piece of design software in existence. Not only does it lack real-world features but the interface is impossible to learn. I bought this particular package because it promised to render photo-realistic images (which it does!).
Good thing competition drove the price down to about $20 after rebate. However, considering all the time I spent struggling with the tools rather than designing, I would have paid more.
I'm from the government and I'm here to help 08.27.1999
This "scary article about big-brother taking over usability testing" reminds me a bit of the age appropriateness labels on toy boxes. (I consider these to be very accurate but nobody seems to look at them when they buy my child a toy.) A consortium is gathering requirements for a uniform usability rating to be available for all software products.
On the surface, it seems nice to use usability testing as a badge of shame or honor. However, because a large number of corporations (infamous for their lack of standards) are involved in creating these standards, I am skeptical that they will hold themselves to any high standards. It would be in their own interest to make sure their products sail through this test.
The story mentioned an insurance company doing it's own usability test, preempting a $5 million purchase of a software package was encouraging. If more companies were that wise, our job would be an easier sell.
Computers that behave 08.27.1999
A thought provoking concept from the Cooper book. Computers should be "polite." They should behave like you might expect your friend or good co-worker would. A good co-worker would anticipate your needs, act in your best interests, never blame you, never bother you with it's own personal problems... According to research he sites, people attribute a kind of personality to computers because they are at least minimally responsive. The friction comes when the computer acts antisocially, demanding that you cater to it's needs.
Bribing Programmers 08.25.1999
I read just a small section of Cooper's book last night. I'm finally getting to the solutions part of the book. He talks about creating user-profiles of fictional representative users. Nothing new there. I do this as part of my current process. However, Cooper goes a step further by giving these personas names and pictures! This has the effect of making them seem real. Now I can refer to them by name. It's much more convincing to say: "C'mon now, would Clevis be able to figure that out?" than to say "The user-profile for the novice user would not get this."
One compelling idea was the idea of bribing programmers. Cooper relayed the story of one interaction designer who would give chocolates to programmers for notifying her of changes and other good behavior. I keep thinking about this. If I can find some treat that comes with stickers or some other lasting memento, this could motivate developers (who are very competitive) to try to amass the most points. I can't wait to try this.
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