.

2000-2001         Lane Bryant, a division of Limited, Inc.     Camp Hill, PA

Co- Sales Manager

n     Trained Sales Associates and new managers through presentations, company training program and one-on-one communication organized and implemented new policies within department of responsibility.

n     Presented merchandise and services to the public through superior customer service skills.

n     Tracked sales status of department of responsibility and coached staff on meeting goals.

n     Reviewed applications of potential employees, interviewed candidates and made recommendations to store manager for hiring.

n     Performed daily operations of a large retail chain store including banking procedures, opening/closing routine, processing freight and cooperate paperwork.

1998-2000         Victoria’s Secret, a div. Of Limited, Inc.      Lancaster, PA

Lead Sales Associate

n     Customer service in a hectic retail environment.

n     Trained employees on new products though presentations as well as one-on-one communication.

n     Implemented new service to better assist clients (bridal registry).

n     Created contests for employees to better their customer service skills and product knowledge.

n     Tracked personal and departmental sales goals, prepared reports for store and regional management and delivered presentations to the staff regarding those reports.

n     Assisted staff in merchandise presentation, store resets and freight processing.

1996-1999         The Snapper, Millersville Univ. newspaper   Millersville, PA

Editor-in-chief/Managing Editor/Section Editor

n     Participated in the daily business and editorial activities of a weekly newspaper including pre-production and publication.

n     Communicated and interacted with prospective staff members, students, faculty and University staff on a daily basis.

n     Constructed and implemented a budget of over $1 million.

n     Represented organization though campus and community outreach programs.

n     Created and coordinated all public relations materials for the organization.

n     Coordinated with Admissions office to assist in tours for prospective and incoming students though personal tours and lectures.

n     Wrote and edited several sections for publication.

n     Recruited, interviewed and hired new staff members.

1996-1998         Millersville Univ. Physical Plant                  Millersville, PA

Office assistant/Data Entry

n     Processed employee time cards.

n     Answered phones, dispatched plant personnel, updated personnel database.

1995-1996         Nikolaus & Hohenadel, L.L.P.                      Lancaster, PA

Office assistant/Runner

n     Customer service, secretarial duties, multi-line phone reception.

n     Provided legal research and errand services for the attorneys at the firm.

1992-1994         Mansfield Univ. Science Dept.                     Mansfield, PA

Office assistant/secretary

n     Prepared correspondence, departmental exams/lectures, graded/proctored examinations, running errands, multi-line phone reception, updated staff/faculty office hours and schedules.

n     Assisted head secretary in her daily duties including preparing departmental reports for the university and Middle States accreditation, reporting students’ grades to the office of the Registrar, creating and distributing student evaluations of faculty.

1990-1992         Worley & Obetz.                                         Manheim, PA

Clerk

n     Accounts payable/receivable, cashier duties.

1992-1994         Mansfield University                                Millersville, PA

Course of study: Bachelors of Secondary Education, English.

     -Left for family reasons and to transfer to Millersville University.

1996-2000         Millersville University                               Millersville, PA

B.A., English (Comparative Literature/Print Journalism).

n     Extensive coursework in pre-law, English literature and speech communications/public relations.

PC/Mac systems. PhotoShop, PageMill, PageMaker, Quark Xpress, Microsoft Office (Powerpoint, Works, Word, Publisher, Excel, Outlook), Microsoft Money, Peachtree Accounting, scheduling programs and Word Perfect.

Robert “Gene” Ellis, Snapper advisor/ communications professor, Millersville University.   872-3888

Dr. Jane Alden, professor of English, Millersville University.   872-3069

Corey Clayton, Travel Editor, The Sunday News, Lancaster, PA.   291-8689

Sherry Dubbs, Store Manager, Lane Bryant, Camp Hill, PA  717-763-4596

John P. Hohenadel, Nikolaus & Hohenadel Lancaster, PA 299-3726

Daniella Bullock, Victoria’s Secret, Lancaster, PA   397-5923