• Co-head of Printer HelpDesk and in charge of technical issues
• Program tools for maintaining machine inventory DB (Access), multi-user data input and DB query/submission tools (Excel/VBA/Access), producing monthly report based on daily data from all members
• Translator and liaison between Fuji Xerox and Goldman Sachs
• Maintain printer queues, printer servers and approximately 250 machines (network printers, scanners, fax, copy machines)
• Coordinate among various global teams including information security, network, Windows and UNIX system administrators
• Bilingual customer support (English/Japanese)
• Troubleshoot/resolve user problems, including network, PC and machine HW issues
• Second level support for other HelpDesk staff on technical issues

Academic director (Summer 2001), Teacher (Computers) (Summer 1999)
American Computer Experience (Stanford University, California), ACE U.K. (England)

• Responsible for deciding curriculum for kids aged 8 – 17
• Second level support for teachers in all curriculum areas, including programming in Visual Basic, C++ and Javascript, and HTML/graphics applications,
• Responsible for ensuring quality of teaching, evaluation and discipline of teachers and handling issues with parents and problems among the students

Teacher (English) (Jan 2000 – Mar 2001)
UFO Academy (Sabae, Fukui, Japan)

• Taught English as a second language to a wide variety of students

Teaching assistant (16 months total, Fall 1996 - Winter 1999)
University of Guelph (Guelph, Ontario, Canada)

• Taught students to program in C in a Linux environment, FORTRAN in a DOS environment, and Visual Basic in a Win 95 environment
• Taught students to use Microsoft Office (including Access) and Win 95
• Tutored students extensively after hours
• Marked assignments and exams

Translator (Winter and Summer 1997/98)
University of Stuttgart (Stuttgart, Germany)

• Translated German lectures and research papers into English

• Member of IBM DB/2 V5 production team
• Analyzed new DB/2 builds for degradations since last build
• Coded improvements for database benchmarks
• Worked in a team programming environment using version control software

Information technology specialist (Jan–Aug 1996), Project coordinator (Summer 1995), Computer technician / LAN administrator (Fall 1994)
IBM Canada (Toronto, Ontario, Canada)

• Responsible for team efficiency and ISO 9000 certification documentation
• Received appreciation award for devising and implementing positive changes in my department
• Solved complex hardware and software problems
• Administered users, file access profiles and shared resources on two LANs
• Attended to LAN related problems in time critical situations
• Organized IBM's presence and exhibited at major computer tradeshows

• Specialization: Computer science

• Ontario scholar, Award for OAC Computer Science, Award for OAC English

• Relational databases (DB/2, Access) and SQL, embedded SQL
• Skilled programmer; have worked with VB/VBA, Java, C++, C, Delphi and more
• Networking experience (LANs, intranets, internet, WWW)
• Proficient with hardware configuration, installation and troubleshooting
• Valuable team member but also work well independently; responsible and can be depended upon; consistent and thorough in my work; possess excellent interpersonal and communication skills, both written and verbal
• I speak fluent Japanese, and proficient German
• Particularly interested in the following fields: artificial intelligence, vision and pattern recognition, relational databases, object oriented programming and graphics