Elizabeth Swithenbank
1350 Pintail Way
Lincoln, California 95648
lizzzzie@yahoo.com
(916) 521-1178

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• Communications Manager. Responsible for organizational communications including marketing communications, newsletters, departmental meetings and logistics, and website updates, administration, and maintenance.
• Training and Training Support. Responsibilities include developing materials and curricula and delivering training classes and presentations to employees world wide, including Europe and Asia. Also responsible for Event Management- coordinating, registration, and logistics.
• Project Management Profession (PMP) Certification training lead. Responsibilities included presenting PMP requirements and training information available to world wide organizations. Developed a skills assessment tool to help managers and individual contributors assess skill levels and training needs.
• Responsible for program and project metrics and reporting. Responsible to manage and drive the reporting processes, lead all department report development, data integrity checking, and analysis of data from plan of record tracking tool. Manages ad hoc report requests for Plan of Record (PoR). Perform analysis of PoR and communicates to senior management.
• Project Activity Tracking Administrator. Responsibilities include acting as point of contact and administrator of the organization-wide time-tracking application, own the management, training, and process development for time-tracking, and assist the Financial Analyst in reporting program budget consumption and target to actuals.
• Support the Planning Community by providing guidance to project planners and managers on planning issues, requirements, and utilization.
• Support the Finance and HR virtual Planning Team in the areas of planning, methodology and monitoring for projects, this includes working to standardize processes and facilitate the sharing of best practices.
• Data Quality Program Manager. Responsible for improving world wide data quality for Human Resources and Finance IT projects. Activities include running reports, analyzing reports and communicating information to Project Managers and Planners, assisting Project Managers with data validation and integrity checking, and communications to senior management.

• Project lead for developing, delivering, marketing and promoting training to internal and external customers and engineers. Major customers included big clients such as Motorola, 3Com, Lockheed Martin, PeopleSoft and Bank of America. Strong written, verbal, communication and presentation skills. Strong ability to develop relationships with customers and team members.
• Created, developed, and administered training for engineers and customers.
• Responsible for continuously refining team processes to increase efficiency, effectiveness, and accuracy. Responsible for team reporting.
• Team lead and project champion for new e-service tools. Coordinated testing, documented processes, trained users on new tools and processes, and user maintenance.
• Responsible for direct marketing of new e-service tools for North America. Ability to work and coordinate cross functional and geographically disbursed teams. Excellent leadership skills.
• Ensure responsive and consistent delivery of quality support. Responsible for customer satisfaction.
• Responsible for Event Management- coordination, logistics, registration, and marketing.
• Member of the pilot Knowledge Navigation Team responsible for electronic tools introduction and integration. Flexible worker with extreme initiative.
• Defined and developed processes to handle web based technical support.
• Tested and refined tools for documentation, customer interaction, and new software releases.
• Facilitated and instructed classes/communication sessions to introduce individuals to new processes and tools available on the web. Assisted with change management.
• Heavily involved in North American marketing to customers offering and conducting personalized tours of new services.
• Responsible for new engineer mentoring and training. Experience with motivating and communicating with individuals and groups.
• Manage team resources and scheduling based on workload and trending.

• Shift lead responsible for managing personnel and resources to ensure the best possible customer experience. Responsible for staffing and training.
• General system administration for over 7,000 PC and microcomputer systems, in a Novell and NT LAN/WAN. Network operations, implementation, and administration.
• Performed computer maintenance and troubleshooting of software and hardware. Configured new workstations and equipment.

• JPSnet is an internet service provider and a web designer/creator, that offers their services to California, Oregon, Washington, and Utah.  Responsible for web page creations and designs for clients of JPSnet, as well as assisting in web sales.

• Assisted to develop online marketing tools and software for real estate.
• Created web pages, for the 25Online and RealtyPlus Online intranet and internet sites.  Assisted with and general computer work, Maximizer Contact applications, administration. 
• Developed press releases, work with sales activities, and data entry.
• Responsible for contacting possible clients and direct marketing. 

• Responsible for setting appointments, making sales presentations, closing sales, and developing a referral base.
• Recognized as a key staff member and advisor.
• Conducted developed and delivered training for personal organization, time management, presentation skills, and personal communication.