30 years of computer application experience, with
dynamic, flexible personality and ability to think. Excellent office management skills, organizational skills and communication skills (good telephone skills)including customer service skills. Good analytical skills, excellent multitasking abilitiies.
Experienced in general management, holding, organizing and setting up briefings, meetings and workshops.
During past 10 years worked with minimum and no supervision in self-responsible environment as a Project Manager and Sales Manager, Net Administrator, and Executive Assistant.
SKILLS AND EXPERIENCE
Bilingual, perfectly fluent in German and English (speaking, reading and writing)
Proficient on PC's, all common software including: Windows 95/NT OS-Win2000, Microsoft Office 95/97-2000, Front Page, IE/Netscape Browsers, Internet knowledge, basic HTML, Adobe Photoshop, Paint Shop Pro, Corel Photopaint, and more.
Knowledgeable in the use of and handling of all office equipment.
EDUCATION
Continuing Education
Participation and enrolling in courses, studies. Active participation on the Internet obtaining information, gaining knowledge.
Former:
German primary school, 3 years of business school, 1 year of community college, apprenticeship as a paralegal for 3 years in the German legal system. One year of University (180 hrs of schooling equivalent to approx. 30 credit hours) with Diploma in adult learning (teaching).
Completed courses and various vocational classes for Office Management, Cost Analysis, Elements of Management Analysis, Public Speaking, Speech Improvement (college cr.), and educational classes for general office and customer service skills.
CAREER PROFILE
ASSISTANT Marketing and Public relations at Hochschule (University) Bremerhaven January 2005-present
Being Assitant to the Manager of Marketing and Public relations, doing tours of the University, administration of meeting rooms for rent to external companies, selling of ads for university paper, information office duty, mailroom duty, english translations etc.
SELF EMPLOYED as Office and Media Service Company, Bremerhaven, GER July 2002-November 2003
Offering service around the office on site at customers premises or own office, project assistance, substitute for personnel unavailable, multiple tasks.
CUSTOMER SERVICE REPRESENTATIVE at AT&T Worldnet, Tampa, FL. Oct 2000-Mar 2001
Dealing with customers and creating passwords and IDs for their companies. Assisting in all problems ocurring in the use of IDs and passwords and connections through AT&T. I was hired as a contractor.
INTRANET COORDINATOR at ProSieben Media AG, Munich Germany, May 1999-Sep 2000
Responsible for maintaining parts of the Intranet, assisting other offices with development of their websites, adding, deleting parts of websites, developing new sites, customer service, teaching creation of a website using HTML or Software. Working on .jpg, .gif, .pdf, .doc files for customers and also changing or creating gifs/jpgs and other multimedia tasks. New application testing was part of this job as well, before Company roll-out was initiated. On-site assistance as well as telephone assistance of customers.
INTERNET PLAN ADMINISTRATOR at IBM Global Services, Tampa, 1997-1998
Responsible for the setup of Offer Codes for Internet connection of corporate clients and Universities. Monitoring rate schedules/plans for countries activated, and the changes or new plans. Prepare reports, i.e. registrations, cancellations, revenue, etc. Provide customer service by phone, e-mail, internet. Most of this work is done on the internet and by e-mail. Personal continued education by developing a website.
EXECUTIVE ADMINISTRATIVE ASSISTANT at Balcke-Durr, Inc. Engineering Company, Sales and Marketing, 1996-1997
Responsible for preparation and timely submission of bid-proposals within a deadline. Directly dealing with customers and business partners in Germany, Asia, India etc., by fax/phone and correspondence. Handling customer requests and sales representatives requests. Secretary to the E.V.P. Other duties included handling of office supplies, office machines maintenance contracts, stationary, and coordinations with outside vendors. (Larger project included designing and layout of new office brochures and pocket folders).
EXECUTIVE ASSISTANT/Office Manager at The Corporate Source Group Corporate Recruiting Firm, 1996
Responsible for all administrative, organziational and clerical work, assisting the account executives and the Regional V.P. of the company. Manage nine person office rendering any assistance necessary. Assisted on preparation of documentation for recommendation packages to corporate clients, and responsible for timely submission of the packages within a deadline.
SALES AND MARKETING MANAGER at Hanseatic Overseas Trading, Inc. International Import Company, 1993-1995
Dealing with customers directly in sales, orders, invoicing, and special requests. Making sales offers, customer support, pricing information, dealing with brokers, forwarders local and international. Traveling to trade shows, domestic and international, monitoring exhibition material transport, placement, organization of booth at the trade show. Attending the trade shows to inform customers and gain new clients. Doubled domestic sales within a year, from prior year. Assisted in automation of company, recommended and initiated purchase of PC's and setting up and establishing extensive customer/order databases and inventory spread sheets. Monitoring marketing through magazine ads, designing ads, placing ads and presenting offers to potential clients. Sold a 5 year inventory of merchandise within less than 4 months. Assumed responsibility during the absence of the VP and President, during the last year, and advised and initiated merger of company, meetings with CPA and attorneys to asssist President after departure of V.P. Generated enough cash flow to save company from bankruptcy and non-payment of bills and salaries, allowing the President to find a buyer for the company and sell it. Designed and signed company correspondence for the V.P.
PARALEGAL ASSISTANT 1993
Employment at German Law Firm in Frankfurt, Germany, specialized in corporate law and corporate consulting. Dealing with clients, attending shareholder meetings, preparing contracts for corporate mergers etc., and assisting in legal matters involving court proceedings. Other clerical duties and notary work as necessary.
ADMINISTRATIVE ASSISTANT 1991-1992
After relocation to Tampa accepted assignments through various temporary services, i.e. Transworld Professional Svc., Kelly Svc., Hallmark Temporaries, Sun Coast Staffing, etc.
Employment with UNITED STATES ARMED FORCES Europe in Bremerhaven Germany, 1973-1991
During the time of employment held positions as:
Management Assistant/ Analyst
Executive Administrative Assistant
Leasing Specialist/Translator
Translator/Real Estate Clerk
AWARDS during employment with the US Armed Forces
Sustained superior performance award, three on the spot cash awards for special performance. Nomination for Secretary of the year award.
HOBBIES Creating and maintaining my website, photography, drawing and painting, and riding my scooter. Member of the www.Webgrrls.de Germany 1997-2001.
