September 1999-January 16, 2001 Convergys Corporation
Technical
Support Representative
·
Held position of Technical Support Representative for
Prodigy Internet.
·
Responsible for answering technical support calls
concerning Internet connectivity, email, and Internet browsing.
·
Provided support within specific guidelines as
outlined by Prodigy Internet.
·
Provided second level tech support (escalations) from
first level technicians.
·
Provided support for Internet Explorer and Outlook
Express, and Netscape Communicator and Messenger version 3 and above.
·
Supported the following platforms; Win 3.x, Win 95,
Win 98, Win ME.
·
Logged all customer contacts with the Vantive
Customer Tracking Software.
1996 – September 1999 Party
City
Inventory
Manager
·
Began as stocking clerk, moving up to accept higher
levels of inventory management responsibilities over time. Managed daily
inventory status and participated in periodic full store audits.
1995 – 1996 Jason’s
Deli
Cashier
·
First job, after high school. Began to work to fund my college years.
Worked on food/sandwich preparation and cash register assignments.
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