Funny Tech Support Stories

From an ex-field sales/support survivor:

I used to work in a computer store and one day we had a gentleman call in
with a smoking power supply. The service rep was having a bit of trouble
convincing this guy that he had a hardware problem.


Service Rep: Sir, something has burned within your power supply.
Customer: I bet that there is some command that I can put into...


Service Rep: There is nothing that software can do to help you with...


Customer: I know that there is something that I can put in... some
command... maybe it should go into the CONFIG.SYS.


[After a few minutes of going round and round]


Service Rep: Okay, I am not supposed to tell anyone this but there
is a hidden command in some versions of DOS that you


can use. I want you to edit your AUTOEXEC.BAT and add
the last line as C:\DOS\NOSMOKE and reboot your computer.
[Customer does this]


Customer: It is still smoking.
Service Rep: I guess you'll need to call Microsoft and ask them for
a patch for the NOSMOKE.EXE.


[The customer then hung up. We thought that we had
heard the last of this guy but NO... he calls back
four hours later]


Service Rep: Hello Sir, how is your computer?
Customer: I called Microsoft and they said that my power supply
is incompatible with their NOSMOKE.EXE and that I need
to get a new power supply. I was wondering when I can have that
done and how much it will cost..


(Someone at Microsoft must have been thinking fast....)


____________________________________________________________________________ 


Caller: "Hello, is this Tech Support?"


Tech Rep: "Yes, it is. (asked for name/number/system) How may I help you?"


Caller: "The cup holder on my PC is broken and I am within my warranty
period. How do I go about getting that fixed?"


Tech Rep: "I'm sorry, but did you say a cup holder?"


Caller: "Yes, it's attached to the front of my computer."


Tech Rep: "Please excuse me if I seem a bit stumped, it's because I am.
Did you receive this as part of a promotional, at a trade show,
how did you get this cup holder? Does it have any trademark
on it?"


Caller: "It came with my computer, I don't know anything about a
promotional. It just has '4X' on it."


At this point the Tech Rep had to mute the caller because he couldn't
stand it any longer. The Caller had been using the load drawer of the 
CD ROM as a cup holder and broke it off the drive...OOPS.