....a psychiatrist once said that: "People always
misidentify what their problem is." this same psychiatrist
was known to repeat that his customers "were always
wrong."  he went on to clarify his remarks. "if you for
instance, tell me you have to do more research, i know
right away that the problem is psychogical. if you tell me,
on the otherhand, that the reason for your not writing is
psychological, i can be prefectly certain that it is because
you have to do more research. thats the first thing you
learn in psychiatry, that the customer is always wrong.
if a patient tells me his problem is in the present, i know
its  in the past. if he says he's sane, i know hes crazy;
if he says he's crazy, i know he's sane." the psychiatrist
went on to add that when he himself is "the customer",
things are no different.

If you really want to understand people, listen to
what they are not saying. straight talk is as difficult as
it rare. you've got to be able to read the smoke signals
on the top of the mountain. they're silent but perhaps
more accurate than the thousand and one noisy spoken
words.