Ed Fowler

201 Inchcape Cir, Owings Mills Md 21117

410.227.2941   edfowler@skidome.org

Dear Recruiter,

I have a current US Government clearance OPM NACCL (Secret). I have a diverse background having been involved with a variety of challenging and highly successful projects over my twenty year career.  I have worn many hats and can add value to any position in the areas of administration, design, troubleshooting, configuration management, and project management. I am certified in CMMI-II SW and have over 15 years of SDLC experience.

My time with the IRS position required defining and documenting all processes and procedures for the IRS. I supervised a small 24x7 team for level II/III problem determination. I was responsible for root cause analysis and corrective actions for infrastructure and J2EE applications.  During those two years, the IRS Web portals obtained the highest uptime, 99.5%, during the 8 year history of the project. Time to repair decreased from 4 hours to less than one and the frequency of outages decreased from daily to less than 1 per month.           

I worked for IBM on-site at the Internal Revenue Service supporting the IBM/IRS Web Portal and the CSC development labs. These systems utilized a complex security system using Alteon SSL, 3 layer firewall, backend policy servers, and interfacing with LDAP (Two-Factor authentication). Operating System and middleware components were Unix, Windows 2000, 2003, IIS, WebSphere, MQ, and Oracle. I was the lead CM on the AFS Unix scripting project to develop a Tivoli-pushed package and was instrumental in developing patch management for the Windows-based lab systems. I also developed the Windows 2003 and IIS 6 Build Documentation used for the next phase of deployment.

Previously, I worked as a contractor for the Social Security Administration. During that time, I became the administrator of the Y2K Lab, which was the only government agency to receive an “A” rating by Congress.

To stay current in all my skill sets, I have my own lab with the following products: Solaris 10 x86 & sparc, Windows 2003 Enterprise server; RedHat Linux, Fedora Linux, IIS, Apache, IBM Websphere, MQ. I can code up to 1000 lines per day using NetBeans IDE , JAVA. 

Background summary:

• Troubleshooting (SME) hardware and software, including TCP/IP, SNMP, SNA, and protocol analyzers for all architectures. Includes Netview, CiscoWorks, ISM, OpenView, OptNet and Tivoli − Log Analysis and Root Cause Analysis – 20 + years. Diverse hybrid background.

• Knowledge of Middleware administration, WebSphere, MQ, Two-factor authentication support including log analysis – 5 years.

• Network Design, Administration, and installation of Cisco Switch products – 10 years.

• Designing and programming on multiple platforms, HTML, scripting, and database design using DB/2, SQL, and Sybase – 7 years.

• Administration experience with Windows 2000, 2003 Enterprise Server, 2005, IIS, XP, and Vista – 12 years.

• Administration experience with UNIX, (AIX, SOLARIS, Linux, Red Hat), VMware; including security hardening, patching, Web Services, DNS, DHCP, send mail (SMTP), Qmail, SSL, LDAP and firewalls – 8 years.

I would welcome the opportunity to meet with you. Your consideration is appreciated.

                                                                                                Sincerely,

                                                                                                                    Ed Fowler

Ed Fowler

201 Inchcape Cir, Owings Mills, MD  21117

edfowler@skidome.org    410.227.2941

Professional Experience:

GranTech –Operations Admin Support April 2008 to Present

·  Provide Subject Matter Expertise for technical writing and process flow procedures

·  Document, develop adherence to CMMI-II SW standards

·  Provide installation, administration, and performance tuning for Unix and Windows

·  Design, integrate medical office billing systems for high availability 

IRS – Lead  Engineer, Operations Admin Support March 2006 to March 2008

·  Lead the effort to stabilize the IRS modernization web portal and provide high availability.  Up time increased from 75% to 99.9%.

·  Provide Subject Matter Expertise in the areas of support and administration for IBM WebSphere, IIS, XML, Ca Site Minder (SSO) / eTrust, SQL, and LDAP

·  Provide installation, administration and performance tuning for Unix and Windows

·  Participate in change control boards, including the CCB, CR documentation

·  Utilized Rational suite of tools, Clear Case, Clear Quest

·  Provide in-depth Root Cause Analysis with corrective actions utilizing Opnet Panorama

·  Provide Security risk assessments, documentation, Implementing Controls. SSH used to replace telnet and ftp

·  Enhance ITAMS ticket system (Peregrine) probe and response guides for level I and level II triage

·  Test feasibility of running VMware workstation / EX Server as a development lab platform, or stand alone prototype.

IBM / IRS – IT Architect, August 2003 to January 2006

·  Provided Web Site configuration, 24X7 on-call support and management for IRS

         e-Services; including Alteon 184, 2424 SSL, 3 layer Firewalls and Wintel/Windows and Sun Solaris

·  Provided configuration, programming and testing of load balance devices, SSL in labs and production. 

·  Supported NetApp SAN, Solaris Clusters, Windows Clusters, and Solaris volume manager

·  Provided support and administration for IBM WebSphere, IIS, XML, SQL 

·  Developed patch management Tivoli packages for lab servers along with SMS reporting

·  Utilized Rational suite of tools, Clear Case, Clear Quest

·  Participated in change control boards, including the CCB, CR documentation

·  Provided backup support for Citrix team

·  Developed Windows Server 2003 and IIS 6 Build Documentation

SSA - Sr. WAN/LAN Engineer, December 1995 to December 2002

·  Installed and debugged CiscoWorks Blue and trained staff

·  Performed troubleshooting on Cisco Routers and Switches using ISM, CiscoWorks 2000, CiscoWorks Blue and Network General Sniffer

·  Managed projects to design, test, implement scripts and procedures to verify year 2000 compliance of hardware and software including Windows NT, Novell, SAN and Solaris

·  Worked in a team environment to support 90,000 devices using SNA, TCP/IP and IPX

·  Provide installation, administration and performance tuning for Unix and Windows. DNS, NIS

·  Performed 3^rd and 4^th Level troubleshooting in all aspects of WAN and LAN, including Hardware, Software, and Operating Systems. Cleared over 3,000 trouble tickets

Ed Fowler – page 2

Resource Mortgage Capital – Systems Administrator, July 1992 to November 1994

·  Supported and administered a Windows NT WAN covering two states with 250 workstations

·  Wrote corporate disaster plan

·  Performed tests on hardware and software, including  Windows NT, NTAS, RAS, SQL, Novell, and Cisco to determine the strategic direction of the company’s client-server integration efforts

·  Provided troubleshooting for the company’s systems department. Installed and configured networks, Cisco Routers to support the company’s systems 

·  Administered company-wide Microsoft E-mail System 

·  Supervised computer administration staff and subcontractors

Sears Business Centers – Systems Engineer, April 1990 to July 1992

·  Supported sales staff with research and LAN design for clients 

·  Installed Novell LANs, Microsoft LAN Manager and IBM LAN Servers

·  Installed Unix based ticketing systems  

·  Trained LAN engineers, administrators and end users 

·  Developed marketing seminars to promote transfer of applications to LANs 

·  Performed LAN troubleshooting and project management for clients

Previous positions were in the following fields: DOD/Defense, Manufacturing, and Healthcare.

Education:

      UNIVERSITY OF BALTIMORE – BALTIMORE, MARYLAND

      BS in Business Administration, December 1987, Cum Laude

      Concentration: Computer Information Systems, GPA 3.7

Advanced Educational Training:

Professional Awards:

• Commissioner’s Citation for Y2K Social Security Administration 2001
• Commissioner’s Award for WAN/LAN integration, SSA August 2002
• NetForum Award for utilizing Opnet Panorama in troubleshooting IRS application 2007

Security Clearances:

• Secret, NACCL, 2004-Current, IRS/TREASURY
• Secret, Public Trust OPM 1995, Social Security Administration
• Secret, DOD 1986, United States Air Force, Pentagon

William E. Fowler III

410.227.2941

Summary of Accomplishments 1985 - 2008

¨   Led a team to successful implementation of changes to allow the IRS to achieve high availability uptime for the Employee and Customer portals. Infrastructure and J2EE applications. IRS 2008

¨   Developed complete troubleshooting tree documents for Help Desk, Level I through Level III support. IRS 2007

¨   Obtained CMMI-II SW certification

¨   Developed, implemented, Windows 2003 adv Server, Build procedures and documentation for production deployment. IRS 2006

¨   Developed, implemented, windows and Solaris patch procedures for the IRS development labs. IRS 2004

¨   Successful in configuration and deployment of CiscoWorks Blue SNA / APPN tool Using AIX 5.  SSA 2002

¨   Cisco VOIP/ATM/FRAME certification

¨   Successful in the managing the Year 2000 lab, being rated the best by congress. SSA 2000

¨   Cisco Building Switched Networks certification

¨   Performed 3rd and 4th Level troubleshooting in all aspects of WAN and LAN, including Hardware, Software, and Operating Systems. Cleared over 3,000 trouble tickets. SSA 1996

¨   Worked in a team environment to support 90,000 devices on a Worldwide Network using SNA, TCP/IP, and IPX. SSA 1995

¨   Supported a WAN / Network covering two states with 250 workstations. Resource Mortgage 1992

¨   Installed and supported the Novell network designed for the VLS and Thrust Reverser. Trained Staff. Martin Marietta 1991

¨   IBM, MS Lan Manager certification

¨   Installed and supported gateway between Novell and TCP/IP. Martin Marietta (Sonar) 1991

¨   Installed and supported the Executives’ Novell network. Trained Staff. GBMC Hospital 1991

¨   First commercial installation and design of SCO Unix Network. Center Stage 1990

¨   Novell CNE certification

¨   Compaq Systems Engineer certification

¨   Supported 100 PC systems, including 5 Novell LANs and 120 users. Nurse and Operating Room Scheduling systems Church Hospital 1989

¨   Developed and maintained DBASE III+ and DBASE IV programs including a radiology intake system that saved hundreds of thousands of dollars. Church Hospital 1989

¨   BS Degree University of Baltimore 1987

¨   Assisted in the updating of the Manufacturing Shop Floor Control System F16 radar. Westinghouse 1987

¨   Developed mainframe performance monitoring and reporting system using Fortran 77 and GMAP Assembler on Honeywell Mainframe.  US Air Force 1986

¨   Converted Manual to fully computerized Accounting System Parkwood Cemetery Company  1985