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Thomas E Androy |
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| email: |
teandroy@earthlink.net |
| phone: |
530-891-3609 |
| address: |
1501 N Cherry St, #50
Chico, CA 95926 |
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Master level experience in HTML, as well as some PHP.
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Master level experience in Microsoft Access and database administration.
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Master level experience in Adobe PhotoShop and Paint Shop Pro.
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Working knowledge of virtually any Windows OS. In-depth experience with Windows XP.
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Advanced troubleshooting knowledge dealing with internet connections on many types of OS (Linux, Windows 9x/NT/ME/2K/XP, Mac/MacOSX).
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Experience with drafting, including computer-aided drafting with AutoCAD R13 & 2002.
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Experience in a fast-paced call center environment, dealing with a high volume of incoming calls.
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Ability to learn very quickly from hands-on experience.
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Excellent verbal and written communication skills.
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Ability to type 57 WPM with no errors. |
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Skills Summary
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Wells Fargo Bank
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Business Phone Banker
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Sacramento, CA |
June 2001
- September 2002
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| · | Answered incoming calls from business account holders.
| | · | Performed general banking transactions over the telephone.
| | · | Assisted with training of new hires and team members.
| | · | Designed and produced charts to track statistics and production.
| | · | Acted as a lead agent, assisting with delegation and supervision. |
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Earthlink Network, Inc.
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Senior Technical Support Agent
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Sacramento, CA |
December 1999
- May 2001
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| · | Worked in a call center taking large volume of calls from customers.
| | · | Answered questions & solved problems dealing with internet connectivity.
| | · | Performed over-the-phone walkthroughs of software installation and configuration of home computers for internet connection.
| | · | Gained management experience as a Senior Agent. |
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Collins Pine Company
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MIS Assistant/Programmer
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Chester, CA |
December 1998
- October 1999
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| · | Designed and incorporated custom software for accounting, lumber production, etc.
| | · | Performed general PC support and troubleshooting, including repairs and upgrades for better performance.
| | · | Created and maintained statistical analysis database and website. Database created in MS Access, website created with HTML & ASP.
| | · | Assisted in the administration of a Novell Netware 4.11 network of approximately 25 PCs. |
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Work Experience
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