James Alan Ladd
resume@badlad.net
Work Experience </div>
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Entré Computer Center |
Charlottesville, VA |
Feb 2001 to Present |
Senior Network Engineer - I am currently responsible for the installation and maintenance of our clients NT servers. My other duties include recommending, documenting, administrating Microsoft NT, installing and configuration of Ethernet hubs, switches as well as server software with add-on modules; repairing microcomputers; and general support of customer base as well as entire staff in all our offices.
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Soltech Group |
Charlottesville, VA |
March 1999 to Oct. 2000 |
Network Consultant - I am a Microsoft Certified Professional and I am responsible for the installation and maintenance of our ASP data lines and NT servers. My other duties include recommending, installing, and maintaining Microsoft NT servers; installing and configuration of Microsoft SQL server and Great Plains Accounting software with add-on modules; repairing microcomputers; and general support of customer base as well as entire staff in all our offices.
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GE Fanuc Automation |
Charlottesville, VA |
Jan 1994 to March 1999 |
Senior Systems Analyst - I was promoted July 1997 and my duties include developing call center flows, maintaining/programming the AT&T Definity G3v4 phone switch, maintaining/programming the Octel Voicemail system as well as maintaining the LAN and WAN lines.
First Tier Helpdesk Technician - I was part of a 4-person team that supported 800+ users on a Novell/Microsoft NT network running mainly Windows 95 on the workstations. My duties include repairing the hardware on the computer systems, installing and troubleshooting software and network issues. I also assist the Novell administrator with Microsoft Email servers and associated gateway servers and serve as administrator in his absence. I am proficient in installing and troubleshooting Windows 95, Windows 3.11, DOS, MS office 95, MS Mail, MS Exchange Client, protocols TCP/IP and IPX and HP LaserJet Printers.
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ComputerLand |
Charlottesville, VA |
Feb. 1987 to Jan. 1994 |
Salesperson - From December 1988 to March 1989 when I became the senior service technician in charge of day-to-day operations and bench repairs. I worked as Quality Control Manager for our 3-store configuration center from September 1991 to April 1992 my duties included setup of hardware and software and testing all units. I then became the Service Manager with four technicians under my supervision and my duties included business planning, maintaining the service contracts, phone support and filling in as a technician.
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ComputerLand |
Lynchburg, VA |
March 1985 to Feb. 1987 |
Service Manager - My duties included field service, installing and maintaining Novell and IBM networks, service contract program and scheduling burn-in of new computers with one technician under my supervision. I received Novell network, HP LaserJet printer, Okidata and Epson training.
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Entré
Computer Center |
Charlottesville, VA |
Oct. 1983 to March 1985 |
Service Manager - My duties included field service, configuring and testing new computers, phone support and managing one technician.
Education
DeVry Institute of
Technology
Atlanta,
GA
Two Year, Electronic Technician Program 1983