- To obtain a position in which I can continue to utilize the computer and information technology skills I have acquired through my previous studies and work experience, and to obtain a position in which I can gain new knowledge through hands-on experience with cutting-edge information technology.
- Microsoft Certified Professional for Windows NT 4.0 Server
- Microsoft Certified Professional for Windows NT 4.0 Workstation
- Microsoft Certified Professional for Networking Essentials
- Microsoft Certified Professional for Implementing and Supporting Microsoft Windows NT Server 4.0 in the Enterprise
- Microsoft Certified Professional for Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0
- Microsoft Certificate of Achievement for successful completion of Microsoft Approved Courses:
- 578: Networking Essentials
- 803: Administering Microsoft Windows NT 4.0
- 922: Supporting Microsoft Windows NT 4.0
- 689: Supporting Microsoft Windows NT 4.0 - Enterprise Technologies
- 688: Internetworking Microsoft TCP/IP on Microsoft Windows NT 4.0
- 832: Administering Microsoft SQL Server 7.0
- New Horizons Computer Learning Centers, Houston, TX, MCSE training, 1999.
- Paradise Valley Community College, Phoenix, AZ, Continuing Education in Computer Maintenance, HTML Programming, and Computer Networking, GPA 3.8, 1997-1998.
- Pittsburg State University, Pittsburg, KS, Bachelor of Music Degree, Percussion, GPA 3.35, May 1993.
- Friendswood High School, Friendswood, TX, High School Diploma, May 1988.
- Space City Ace Hardware, Seabrook, TX (1987-1995)
Store Manager (6/93 - 5/95)
- Planned and purchased merchandise assortments
- Controlled sales, inventory and gross profit
- Developed and implemented marketing and sales promotion plans
- Established, provided and maintained quality customer service
- Selected, managed and trained customer service staff
- Provided product education services for both professional and individual customers
- Supervised custom color matching services for Benjamin Moore brand paint
Customer Service Staff, (6/87- 5/93 summers and holidays)
- Provided customer service
- Maintained merchandise and store presentation
- Supported merchandise assortment planning
- (1989-1993) South East Kansas Symphony Orchestra, Percussion/Timpani
- (1989-1993) Pittsburg State University Music Department, Recording engineer
- (1990-1993) Pittsburg State University Faculty Jazz Combo, Drums
- Zebec Data Systems
2425 Fountain View, Suite 160
Houston, TX 77057
Position: Client Service Operator
Employment dates: Hired 9/00, current employer.
Job Responsibilities:
- Maintain user accounts, backups, file restores, system monitoring and troubleshooting for multiple VAX computer systems.
- Maintain user accounts, e-mail accounts, system monitoring and troubleshooting for multiple Windows NT, 2000 & XP operating systems.
- Manage and maintain backup schedules, restore requests and disaster recovery plans for Windows, Linux and Solaris servers using Veritas Backup-Exec software.
- Monitor, manage and trouble-shoot WAN, internet and intranet network connectivity using What's-Up Gold software.
- Author procedural documentation to instruct other employees how to perform various system administration and data warehousing tasks.
- Rack buildouts, including server installation, cabling and documentation.
- Equipment/supply ordering and inventory.
- Itislaw Inc.
4301 Windfern #200
Houston, TX 77041
Position: Production Dept., National Law Library
Employment dates: From 8/99 to 9/00.
Job Responsibilities: HTML coding, data manipulation, GoldMine 4.0 support
- Prestige Stations Inc.
6 Center Pointe Dr.
La Palma, CA 90623
Phone: (714) 670-3001
Position: Customer service representative for AM/PM service station in Phoenix, AZ
Employment dates: from 7/98 to 10/98
Job Responsibilities: Customer service, sales, cash register, stocking, cleaning, theft prevention, cooking, shipment receiving
- Tosco Corp.
PO Box 52085
Phoenix, AZ 85072
Phone: (602) 788-4620
Position: Customer service representative for Circle-K convenience stores and service stations in Phoenix, AZ
Employment dates: from 3/96 to 6/98
Job Responsibilities: Customer service, sales, cash register, stocking, cleaning, theft prevention, shipment receiving
- Coyote Grill
7077 E. Bell
Phoenix, AZ 85032
Phone: (602) 922-8424
Position: Waiter
Employment dates: from 1/96 to 3/96
Job Responsibilities: Customer service, cleaning, food service
- Chai Bagel Corp.
9301 E. Shea Blvd.
Scottsdale, AZ 85258
Phone: (602) 860-0475
Position: Waiter at Chompies deli and restaurant
Employment dates: from 8/95 to 1/96
Job Responsibilities: Customer service, cleaning, food service
|