David Robison Burgess

7331 Wimberley Oaks Lane

Richmond, TX  77469

Home: (832) 692-5866; Cell (214) 938-6826

drburgess@gmail.com

                       

EDUCATION

Texas A&M University – Commerce		Graduated: August 2004
Bachelor in Business Administration		AACSB Accredited in Business
Major in Management Information Systems

 

WORK EXPERIENCE

IT Consultant

Carolyn Bobbitt and Associates – Houston TX

08/04 – present

·  Part time work in which I research and implement a technology-enabled business solution to increase employee productivity by establishing a consistent office environment based on Windows XP SP2 and MS Office 2003.

IT Customer Relations Specialist

National Tech Team – Dallas TX

11/98 – 04/99

·  Provided general technical assistance over the phone for customers who purchased PC insurance from Circuit City.

IT Business Analyst

Electronic Data Systems – Plano TX

11/97 – 10/98

·  Provided support to internal desktop operations team while administrating Novell v.3 servers 

·  Provided support to PC settings (protocols, dial-strings, network authentication, etc.) and otherwise performing steps to ensure end-to-end connectivity for executive employees.

·  Promoted from this team to provide exclusive support to executive employees with network access issues when they are on remote sites.

Technical Support Representative

Stream International – Dallas TX

05/95 – 10/97

·  Provided account support to Compuserve users.

·  Assisted customers with technical problems connecting to Microsoft’s internet service provider called MSN.

·  Trained fellow employees on company policies, procedures, PC troubleshooting methods and techniques

·  Managed high stress environment that required me to be self-motivated, able to multi-task, and patient with the customers

·  Promoted to technical support team during first year.

·  Promoted from technical staff to technical management trainee.

 

COMPUTER SKILLS

·  Applications: MS Office, MS Visio, MS Project, Oracle, MS Video Studio .NET

·  Languages: VB.NET, SQL, COBOL, ASP.NET, HTML

·  Hardware: PC installations, peripherals, upgrades, repairs and basic networking

·  Operating Systems: Windows 95/98/ME/2000/XP

 

ACTIVITIES

Grand Lakes Presbyterian Church – Computer Consultant / A/V management/ Webmaster	2004-present
·  Responsible for setting up the PA system, wireless microphones, interfacing computer systems with the overhead video projector on a weekly basis. ·  Design and manage the organization’s website.
Association for Computing Machinery – Member	2003-2004
·  Student membership to world’s leading IT community
Association for Systems Management – Officer and Webmaster	2002-2004
·  Main Organization for Department of Business Administration and Management Information Systems ·  Designed and managed the organization’s website.
Lions Investment Club – Member	2003-2004

·  Gained a better understanding and appreciation of the financial industry