SUMMARY
An accomplished professional with eight years experience in software
and hardware application design and testing, and more than ten
years of customer support and field experience. Strengths include
quick adaptability to new operating environments, creative problem
solving, and thoroughness in analysis and design. Additional skills
include experience in training and application development. A
dependable, enthusiastic, and organized team player with strong
communication and interpersonal skills.
CAREER GOALS
A challenging position in a Network Administration/Management
or Technical Support Engineering environment with the opportunity
for continued professional growth and development.
TECHNICAL SKILLS
Programming Languages
C/C++, REXX, OS/2 Presentation Manager, Windows SDK/Visual C++,
OS/2 Toolkit & C Set/2, ISPF Dialog Manager.
Operating Systems
IBM OS/2 & OS/2 Warp, IBM PC-DOS, MS-DOS, MS Windows 3.1 & 3.11, Windows 95, Novell
Server 3.x & 4.x, VM.
Additional Skills
Novell CNA & CNE certified, TCP/IP, LSP, NetBEUI, IPX/SPX, Remote Dial-In / Dial-out
/ LAN to LAN, PVCS, IBM OS/2 LAN Server, IBM DOS LAN Server, IBM 8209 bridge &
bridging software, ISDN, LANalyzer, HTML publishing.
PROFESSIONAL EXPERIENCE
CDI Information Services, Cary, NC (August 1995 - Present)
Consultant to IBM, Internetwork Test Engineering
Responsible for testing newly developed products that allow remote
dial in connection to networks through asynchronous and ISDN lines.
Highlights of accomplishments include:
- Configuration of multi-segment, multi-topology interconnecting
bridged network segments combining ethernet and token ring.
- Installation and configuration of voice telephone and ISDN
data lines to allow remote dial-in and dial-out network connections.
- Testing of IP, IPX, and NetBEUI protocols across remote network
connections with various end user applications and network loads.
IBM Corporation(1974 - August 1995)
Software Solutions Division, Cary, NC (1987 - August
1995)
Senior Associate Programmer
Responsible for LAN network administration and management, software
development and test, and change team support. Highlights of accomplishments
include:
- Performed LAN Network Administration Management. Responsible for
planning, setup, and migration of LAN resources. Improved network
security and backup procedures. Experience includes Token Ring
with IBM LAN Requester/Server 2.0 and 3.0.
- Installed new equipment and assisted staff personnel with hardware,
software, and network related problems. Wrote automated tools
to assist users with daily tasks.
- Designed software testing tools to automate the regression testing
of workstation products, reducing the testing cycle time by 75%.
Also developed automated tools to accurately track customer reported
problems, providing more timely feedback to management and development
teams.
- Tracked and resolved customer reported problems and provided change
team support for products on various platforms. Achieved a backlog
reduction of 100%.
IBM Entry Systems Division, Boca Raton, FL (1984
- 1986)
Senior Lab Specialist, Commodity Management Center.
Responsible for reliability testing and failure analysis. Planned
and managed two lab facilities. Highlights of accomplishments
include:
- Designed, set up, performed, and evaluated tests for new hardware
products under development. Performed workload planning and test
scheduling for testing lab. Provided accurate and comprehensive
reports to engineering and management on test results of new products
and associated engineering changes.
- Developed and implemented unique test equipment and associated
software. Provided direction to other departments, external contractors,
and vendors with design specifications, purchases, and installation
of major capital test equipment.
- Provided technical guidance and necessary training to lesser
experienced technicians.
IBM Office Products Division, West Palm Beach,
FL (1974 - 1984)
Technical Support Specialist, Field Customer Engineering.
Was local technical expert on selected products, assisting both
service and marketing management with planning and installation
of hardware. Highlights of responsibilities include:
- Trained less experienced personnel and assisted them to resolve
complex problems and ensure customer satisfaction with field installed
equipment and systems. Worked with all levels of customer's employees
and management.
- Developed and taught seminars to improve the technical expertise
of other service personnel. Devised and implemented specific programs
to resolve areas of technical difficulties within the branch office.
- Selected as a guest instructor for several regional and national
training courses. Evaluated training courses under development
providing feedback and improvements to course authors.
EDUCATION
North Carolina State University, Raleigh, NC
Bachelor of Science Degree, Computer Science. Expected completion
date is August 8, 1996.
DeVry Institute of Technology, Atlanta, GA
Associate of Science Degree, Electronics Engineering Technology.
The Computer Lab, Raleigh, NC
Certifications; Novell CNA and Novell CNE.
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Updated 3/96
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