Jon Carp LCGI MInstLM MCSE

 

 

Email – joncarp@techie.com

Profile

An enthusiastic and approachable IT Support Manager also experienced in the installation and implementation of networks. Earlier career as an analogue and digital electronics technician. Customer oriented approach coupled with effective team leadership and negotiation with management, colleagues and clients. Able to work alone or as part of a team. Government security cleared to Secret (SC) until 2011. Experienced in:

 

·          Windows NT/2000 Networks

·          Lotus Notes

·          Microsoft BackOffice

·          Remote Control maintenance

·          Windows 3.x/9x/NT-4/2000/XP support

·          Server maintenance & backups

·          PC hardware & software installation & repair

·          Helpdesk to strict SLAs

·          Fibre optic/RJ45 maintenance and installation

·          1st/2nd/3rd Line PC support
 
Career History

 

Desktop Support Analyst

December 2002 – present

Employed as a contractor by Synstar at Whitbread Court, Dunstable and at the Laurel Pub Company. Providing 1st and 2nd line desktop support in person and by remote control to strict SLAs. Also responsible for daily backups and application support and 1st/2nd line server diagnostics and network diagnosis/maintenance.

 

IT Support Manager

March 2000 – December 2002

During this period, I worked at a busy commercial airfield comprising both military and civilian elements and handling mostly VIP passengers. My job involved liaising with customers and management to assess their requirements and then to provide the equipment, software and support to enable them to work effectively.

 

I implemented the setting up of a new company network to connect over 110 users to a national Intranet. To achieve this, I configured and maintained the system’s servers and developed a standard workstation configuration. I also trained technicians of other trades to carry out the configuration of the workstations and user accounts. At the same time, I provided desktop support for network and standalone systems and software. I installed several mini networks for training and personnel use.

 

IT Support Manager/Maintenance Supervisor

1998 – 2000

Supervised a team of four technicians responsible for the maintenance and operation of electronic warfare systems and was responsible for the maintenance of the department’s IT systems. Implemented modification of the equipment to provide computer control and telemetry output for analysis elsewhere. Also maintained a departmental network used for maintenance and repair tracking and general administration.

 

Earlier Career

1981 – 1998

Served for 22 years in the Royal Air Force. Initially employed as a radar technician with responsibility for maintaining various radar and display systems to component level. On promotion in 1986, responsibilities increased to cover shift management, responsibility for amending and updating technical publications, and general and technical administration. In addition, I qualified as a Cat C+E (HGV1) driver and acted as a convoy commander.

 

Additional posts were as a deputy shift supervisor responsible for maintaining high power HF transmitters and as a team leader responsible for maintaining and operating two tracked vehicles in an electronic warfare training environment. This required adapting two ex-Soviet vehicles to UK standards for Heath & Safety and incorporating telemetry and communications to interface with the existing organisation. Considerable self-training and ingenuity was required as the equipment was entirely labelled in Russian and the team was required to carry out a range of mechanical, electrical and electronic maintenance in addition to driving and operating the equipment.

 

 

Education and Training

 

Windows 2000 – MCSE

2KO, Cape Town

25 October 2002

Windows XP Professional – MCP

2KO, Cape Town

1 November 2002

BackOffice Certified Professional

Learning Tree, London

11 September 2001

SQL Server 7 DBA Certified Professional

Learning Tree, London

9 April 2001

Windows NT Systems & Networks Certified

Professional

Learning Tree, London

6 March 2001

RAF Equal Opportunities Workshop

RAF Spadeadam

30 June 1999

Introduction to Quality Auditing

RAF Akrotiri

1997

NVQ Level 3 in Engineering Maintenance

EMTA

October 1997

Certificate in Aerospace Studies – Avionics

BTEC (now Edexel)

10 August 1982

Radio Amateur's Certificate (765/01 and 765/02)

City & Guilds

1980

'O' Level Mathematics, Physics, English, French

JMB

1977

 

·         Microsoft Certified Systems Administrator (MCSA)

·         City & Guilds Licentiateship in Electrical Engineering (LCGI)

·         Member of the Institute of Leadership & Management (MInstLM)

·         Life Member of the Armed Forces Communications and Electronics Association (AFCEA)

·         Associate Member of the IEEE

·         Associate of the IEE

 

Personal Details

 

·         Nationality:              British

·         Date of Birth:           15 October 1960

·         Marital Status:         Married

·         Driving Licence:       Cat C+E, clean

·         Non-smoker

 

Interests

 

·         Civilian Instructor for Air Training Corps

·         Amateur Radio (Full Licence held – GØXFT)

·         Computers (Hardware and Communications)

·         Tenpin bowling

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