Job Descriptions

Providing excellent customer service and product knowledge are essential when working in the Duty Free Shops on board. This position requires strong team work and flexibility due to the variety goods available on board the vessel. Essential duties and responsibilities include greeting customers, selling merchandise to customers, stocking shelves, counters or tables with merchandise, setting up advertising displays, table sales and daily promotions. The types of merchandise available on board a Cruise Ship include:

 Fragrance and Cosmetics for men and women
 Crystal, porcelain and gift ware
 Jewelry - fine and costume
 Souvenir items
 Liquor
 Toiletries and sundries
 Designer Boutique
 Clothing - sportswear, formal and souvenir wear

Previous experience working in any of the above merchandise are a definite asset.

A minimum two (2) years retail experience is required.

The Group Coordinator is a key contact aboard the ship for VIP group leaders and passengers with special needs. The basis of this job is to coordinate and ensure that all group functions onboard the vessel proceed smoothly, professionally and efficiently. The Group Coordinator works directly under the Hotel Manager and coordinates with all department heads, managers and supervisors to ensure that all proceeds smoothly with the group functions onboard. Her/His main objective is to assist the groups with any onboard functions that occur and to provide information or the proper contact for any port of call functions.

Previous experience as a Group Coordinator/Administrator or Trip Director or experience in Public Relations is required.

Cruise Staff members coordinate and participate in passenger activities such as: Bingo, Arts and Crafts, Masquerade, Horse Racing, Sport Activities.Cruise Staff sozialize with the passengers to ensure they have a fun-filled cruise experience. Cruise Staff also participate in duties such as: directing guests to and from their cabins and answering any questions they may have, assisting in compulsory life and safety precautions, staff introductions and coordinating the flow of passengers through reception lines at different events, passenger directions on/off vessel in various ports of call, coordinating tour counts, tour departures and assisting in the coordination of audio/visual equipment for shows. A Cruise Staff Show may be an essential part of the fun-filled cruise requiring talented staff members.

Requirements: Strong public relation skills, entertainment talent (s)

A basic demo tape of talent is required. e.g.: vocal acts, dance routines, comedy, magic, singing talent, fitness instruction, etc.

Youth Staff members coordinate, implement and encourage participation in a wide array of fun and interesting onboard activities for children ages 2 to 17 usually divided by age groups. Activities can include games, contests, scavenger hunts, sports and fitness instruction, arts & crafts and kids parties. They also provide supervision in designated areas while parents are enjoying activities. Children are to be supervised by Youth Staff at all times as well as ensure the overall safety of the Youth Program. Youth Staff may also be required to occasionally assist with Cruise Staff Activities.

Requirements: College Seniors or Certified Teachers in Education/Recreation and/or Day Care or major background in working with children 2 to 17 years of age.

The Assistant Purser ( "Junior Officer" ) represents cruise line policies and procedures and is a key "front line" contact for the passenger. Similar to duties at the front desk of a fine hotel, the Assistant Purser provides guest services, information, exchanges travelers checks and foreign currency, posts mail, provides safety deposit box service, provides banking services for passengers, assists with resolving guest complaints and any additional duties that may be assigned by the Chief Purser.

Requirements: High School Degree or equivalent; one(1) to two(2) years front desk, hospitality desk, strong customer service skills/public relations experience or a combination of each. Additional languages are a definite asset.

This job consists of receiving and paying out money and keeping records of exchange transactions in the shipboard casino. Persons in this position will provide customer assistance through the exchange of various types of monetary notes, coins, credit and casino chips and helpful information. Cashiers are responsible for smooth, efficient and accurate monetary exchange. Persons holding this position are required to maintain cage security as well as accuracy of various reports regarding authorization forms, reconciliation of transactions and exchange summary reports. Cashiers must also provide excellent customer service by assisting and providing helpful information.

Requirements: High School Diploma or equivalent. Minimum one(1) to two (2) years experience in monetary exchange (e.g. Bank Teller).

Dealers are responsible for conducting a variety of casino games according to the rules of the game and Casino Operations policies. Dealers ensure that wagering is carried out properly and bets are handled appropriately. Dealers are responsible for the accurate exchange and recording of monetary transactions at the table. They must ensure appropriate pace of the game through the handling of cards, dice, chips, money and other gaming equipment. Dealers must consistently inform players of the rules and what is occuring as the game progresses. Courtesy and helpfulness to players are fundamental requirements of the position. They must adapt to the special requirements of a living/working environment onboard.

Requirements: High School Diploma or equivalent. Two years dealing experience in Blackjack and American Roulette. Dice and other Casino games are an asset.

Slot Technicians are responsible for seeing that slot machines, money changers, coin-handling equipment and video games are functional, well maintained and regularly serviced. They have customer assistance responsibilities to passengers, explaining games and jackpot payouts; a strong "floor presence" is therefore necessary. Slot technicians are responsible for efficiently assisting the head slot technician to ensure all machines are functional and ready for play, and preparing requisitions for spare parts and orders.

Requirements: High School Diploma or equivalent. Training in repair of electrical and/or electronical equipment.

The Sound/Light Technician provides professional sound and light support for the onboard entertainment shows and other passenger activities. He/She sets up, runs and maintains the sound/light equipment and may run the in-house video system if a video technician is not on staff.

Sound Technician must have experience in the following: mixing front of house systems as well as monitor mixes simultaneously, experience with multiple wireless microphones, some degree of ability at troubleshooting and minor repairs of broken equipment, ability to mix all styles of bands from rock to big band and large vocal ensembles.

Light Technician must have the ability and experience to program and manually run modern light consoles, experience in programming robotic lights e.g.: roboscan, veri lights, wybron color mover.

The Videographer is responsible for the maintenance and operation of the ship's broadcast booth. This includes the operation of the satellite, programming the broadcast room such as playing of movies, tuning in local TV and radio, updating the Comsats news service, in-room music and the dining room when necessary. The videographer is also responsible for shooting and editing videotapes for both onboard productions and fleetwide training tapes. The videographer may be asked to travel to do on location shootings for the above.

The Videographer must have experience and ability in troubleshooting, maintaining and repairing videowalls, creating custom videowall programs for star acts, groups, etc., creating graphics for the cruise events and information channel, video tape editing in various formats, videography in field and studio situations, live TV Directing, call and switch live Multiple Camera programs, an understanding of satellite broadcasting and tracking and understanding of computers with respect to Video Production.

A VHS demo tape is required from all applicants of previous work (inclusive of shooting, editing and post-production).

The primary function of the Stage Staff is to support and supplement Cruise Staff activities and entertainment programs as administered by the Assistant Cruise Director or Stage Manager. Stage Staff duties include set up and break of various events such as: Bingorama sessions, Horse Racing, Sports Award presentation, various musical band presentations, group meeting, theme night productions, etc.

Stage Staff operate the spot lights for the production shows, celebrity star times, Cruise Staff Welcome and Farewell shows and showband presentations as required. Stage Staff stock and maintain a working inventory in the various prize lockers, assist with the monthly loading and stocking of all Cruise Staff supplies from shoreside, deliver and distribute all departmental paperwork such as: mail, printing, memos, etc.

Requirements: Previous experience in set-ups/set-downs of musical events, basic technical knowledge (spotlight operation, camera operation), scene changes, handling props.

The Disc/Video Jockey works in the ship's Night Club playing "top 40s" music and videos, as well as performing cruise staff duties when assigned. The employee must provide excellent customer service accomodating all passenger music requests. The Disc Jockey may also be required to be Master of Ceremonies for Bingo Sessions, Water Games, etc.

Requirements: Previous experience as a Disc/Video Jockey with knowledge of current Top 40 Music as well as music from the 50s to the 90s.

The Social Host/Hostess is the public relations liaison between the guests and the cruise line. The principle role is to circulate throughout the public areas of the ship.

Under the direction of the Cruise Director, the Shore Excursion Assistant Manager is responsible for providing the best possible shore excursion service and for increasing shore excursion sales. Duties and responsibilities include Tour talks for each port of call, Tour sales, Accounting & Bookkeeping of Tour sales, Coordinating with tour operators, tour agents, communicating with the Shore Excursion Manager to maintain quality control regarding individual tour operators and their operations, resolving any passenger problems encountered, meeting and greeting passengers, embarkation duties including escorting passengers to and from the airport and ship. This position requires that the employee become knowledgeable of all on board services and facilities as well as a strong knowledge of all ports of call.

Minimum requirements: Previous Shore Excursion and/or Tour Operations, Tour Director/Guide experience with excellent Customer Service abilities. French and/or German languages are a definite asset for this position.

To assist the Guest Relations Manager in all aspects pertaining to the Guest Relations Department. The Guest Relations Officer is also to provide a high profile of quality guest services. He/she must be capable of handling all complaints and problems to the guest's satisfaction. Duties and responsibilities include sales of stamps, postcards, cookbooks and mini-menus as requested keeping accurate accounting records of sales, signing guests up for all galley tour visits, registering repeaters, VIP, and travel agent parties and forwarding all invitations to the guests, maintaining lost and found area and records, reporting any cabin change requests, solving any guest complaints or problems, making ship announcements in several languages as directed, validating guest's ship Credit Card for all ship purchases, cashing traveler checks and currency after banking hours.

Minimum requirements: Previous experience as a Guest Relations Officer/Staff and/or strong Public Relations/Customer Service experience. Additional languages are a definite asset for this position. The employee must become knowledgeable of all island information to be able to answer any guest questions as well as all general information concerning the ship's operation to be able to accommodate, answer, and recommend guest inquiries.

The telephonist acts as a dispatcher on board the ship handling all passenger inquiries.

This job exists for the purpose of persuading passengers to pose for pictures and operate a still camera and a variety of photographic accessories to photograph them using color film. This position is necessary to ensure quality photographs are available to all passengers throughout the cruise including embarkation, dinners and special events. Photographers are responsible for photographing passengers at a variety of events according to established schedules and policies. Photographers ensure that photographs have proper composition, color and balance. Persons holding this position must staff photo gallery to assist passengers with selection of photographs, film and batteries. Courtesy and helpfulness are fundamental requirements of this position.

Minimum requirements: Ability to operate a variety of photographic accessories including cameras, flashes, film, lights and lenses. Must have exceptional hand and finger dexterity in order to capture passengers on film and make necessary adjustments to photographic equipment. Excellent customer service is essential.

The Fitness Staff provide all fitness and sports activities for the passengers. Aerobic instructors must be certified in CPR and First Aid. Additional Cruise Staff duties may apply.

Minimum requirements: Certified Aerobic/Fitness Instructor, Strong Customer Service Skills, Certified in CPR and First Aid.

The Barboy is a trainee position to be promoted into other positions in the Beverage Department. The employee assists the Bartender in keeping the bar and pantry clean and organized.

Minimum requirements: High School Education or vocational school; a minimum of one (1) year beverage-related experience and/or training; or equivalent combination of education and experience.