In line with the increasing need of information , the society, the education world and the business world should be more familiar with sophisticated communication facilities and information technology, in order that all activities can be accomplished comprehensively and effectively. With the capability in mastering such technology, the production processes, formely done in an integrated way in one place, nowadays can be divided and spread to all parts of the world according to the pattern which gives an optimum efficiency.
The potential of new customer and the increased global competiton leads to a different emergence of a new telecommunication global market place. Current and coming soon features of telecom service will come to a convergence of information technology product service.
Knowledge, skills, financing and marketing, all of these components will increasingly come from sources all over the world to match the infotelecom industry requirements developing customize demand of multimedia services.
The capacity of computer nowadays expand still futher, bringing not only text, but colour images, audio, moving video into everyday use. The term ‘multimedia’ has been used as a shorthand way to describe these systems since the mid 1980s.
One source of confusion is the use of the term for marketing purposes to describe a wide variety of products from games for home entertainment to video conferencing for business users. We could define ‘multimedia systems’ as those computer platforms, software tools and telecommunication networking that support the interactive users communicate one each others or for stand alone purposes.
During the 1980s, a number of multimedia applications were developed, mostly training and education systems for large corporations, government departments and military installitions.
At the beginning of the 1990s a number of important changes are taking place that mark the emergence of a new phase in the history of multimedia:
- digital systems are appearing, based on new technology that can access multimedia information stored on a CD-ROM.
- new machines and upgrade kits are being launched on the market, based on the specification for the Multimedia PC backed by microsoft and a consortium of other vendors.
- International compression standards are emerging that will boost the development of a mass market for video processors in the same way that standards such as the GroupIII fax standard did for the image processing market.
As the result of these changes a rapid reduction in the cost delivery platforms occurred during that period. However, the replacement of add-in boards by video processors on the PC’s motherboard should reduce the price of true multimedia systems to the end user. At the same time, increased multimedia support in the operating system encourage sales of packaged software and make multimedia a feasible option for large scale global business use.
The main consideration to produce product service at a high level of quality is cost. All any kind of cost especially a telecommunication network cost which includes a voice network, data network, local area network, cellular mobile telephone network plus switching center, cable connections to the subscribers, sophisticated software and server units represents a very large capital invesment. It is therefore a mandatory that the network, switching center and software is engineered as economically as possible with a satisfact grade of service for its users.
The grade of service may considered satisfactory if the network traffic congestion tolerable to its users, it means the connections of voice conventional network or voice over internet protocol on any multimedia services run well. An obvious way to ensure a satisfactory grade of service to the users is to engineer the telecommunications network in such a way that is a very small possibility for traffic congestion to occur even currently the imposed software in server units and specification capabilities and features of terminal computer respectively become a prominent role as the rule of the game.
The telecom product service especially conventional voice service or telephone call service is accepted by the marketplace, as most products go through life cycle in which the factors of sale volume and time follow an S-shaped curve. This curve is often referred to as the product life cycle (PLC). Sales increase slowly during the introduction phase, grow more rapidly during the growt phase until they hit a peak, and then flatten during the maturity stage and start to decline.