Chapter I INTRODUCTION ABC Institute

1.1 ABC Institute’s Philosophy and Mission

1.2 Major Developments at ABC Institute

Chapter II Problems

2.1 Communication and Culture

2.2 Education of Staff

2.3 Reward System and Turnover

2.4 Leadership

2.5 Barriers to Change

Chapter III Significant Event at ABC Institute

Chapter IV Literature Review

4.1 Leadership

4.1.1 Leadership Characteristics

4.1.2 Being an Effective Leader

4.1.3 Leadership In A Multicultural Environment

4.2 Impact of Leader/Manager Turnover

4.3 Change

4.3.1 Leadership and Change

4.3.2 Change Process

4.3.2.1 Before and After Change

4.3.2.2 Type of Change

4.3.2.3 Change Process

4.3.2.4 Resistance to Change

Chapter V Impact and Solution

5.1 Methodology

5.1.1 Findings from First Interview

5.1.2 Discussion of findings from first interview

5.1.2.1 Impacts

5.1.2.1.1 Breakdown of Communication Channels

5.1.2.1.2 Teaching Material

5.1.2.1.3 Recruitment

5.1.2.1.4 New Student Enrollment

5.1.2.1.5 Student Turnover

5.1.2.1.6 Testing

5.1.2.1.7 Instructor Evaluation Program

5.1.2.1.8 Student Class Changes

5.1.2.1.9 Education Director Replacement

5.1.3 Second Interview

5.1.4 Discussion of findings from second interview

5.2 Implementation of New Organization Structure

Chapter VI Factual Results

6.1 Negative Effects of New Structure

6.2 Positive Effects of New Structure

Chapter VII Summary and Conclusions

References

Figures

Table

Appendices