Ralph Wayne Barnes Jr.

5706 Waverly Lynn Lane

Charlotte, NC 28269

(704)-992-0123

 

 

Education: 

Pfeiffer University - Misenheimer, NC - May 1999

Bachelors of Science, Computer Information Systems

Bachelors of Science, Accounting

Minor:  Business Administration

Overall GPA: 3.529

 

Honors:      

National Dean’s List recipient (1998), Pfeiffer University Academic Scholarship (1995-1998), CVAC Academic All-Conference Award (1997-1999), Pfeiffer University Dean’s List (1996-1998), Pfeiffer University Honor Roll (1995-1998)

 

Skills:         

Software: Windows 2000/NT 4.0 Server, Windows 95/98/NT 4.0/2000, IE 6.0, WS-FTP, MS Office 95/97/2000, MS Exchange Server 5.5/2000, Terminal Server, Veritas Backup Exec, Bosa Nova for AS400, Client Access for AS400, Image Cast, SMS, Netmeeting, McAfee, Adobe Photoshop, HTML, JAVA script, COBOL, Borland C/C++ programming languages, basic AS400 support. 

 

Hardware: Peripheral (NIC, Sound Cards, Video Cards) installations, Cat 5 Cabling, 3Com Switch and Router configurations.

 

Experience:

IT Support Analyst – Pillowtex Corporation, Kannapolis, NC

September 2001 – July 2003

 

Overall Duties:  Provide first level of IT support for nationwide organization on Windows NT domain.  Communicate with users to determine the nature and urgency of issues.  Troubleshoot hardware and software difficulties to resolve problem, or identify other resources to facilitate resolution.  Use remote administration to troubleshoot Windows desktops with user, as well as train, install applications, and perform routine maintenance on machines.  Provide intermediate support to AS/400 systems.

 

 

Computer Support Technician II – Piedmont Behavioral Healthcare, Concord, NC

September 1999 – September 2001

 

Overall Duties:  Hardware/Software support and setup for Windows 95, WinNT, Win2000 machines.  Assisting with Windows 2000 Server and Exchange Server administrative duties, routine backups, creation/modification of user accounts and permissions.  Limited experience with networking equipment, including 3Com switches and routers.  Installation and subsequent support for AS/400 emulation software.  Troubleshooting of HP printer problems.  Personally responsible for six area sites (150-200 users), in addition to supplemental support for the organization (650-700 users).  Coverage of Helpdesk calls and requests using remote administration tools such as Netmeeting and SMS.  Support of Terminal Server (server and client).

 

Outstanding Accomplishments:  Assisted with migration of company network to a Windows 2000 domain to utilize Active Directory services and Exchange 2000 functionality.  Fully responsible for agency web page placed into production.  Upgraded 650+ users to Office 2000 in addition to complete desktop upgrades in efficient time for Y2K preparation.  Have used Image Cast software to simplify desktop upgrades to implement desktop standards.  Created and maintained a stand-alone training network serving 42 users at a time.

 

 

CIS Internship – Pfeiffer University, Misenheimer, NC

Spring 1999

 

Outstanding Accomplishments:  Took full responsibility in the creation of web pages for four program curriculums and their content for Pfeiffer University’s web site.  Worked with each program director on an individual basis to ensure the proper material needed for each curriculum.

 

Computer Services Internship – Pfeiffer University, Misenheimer, NC

Summer 1998

 

Duties:  Performed installation and termination of CAT-5 cable to help bring Charlotte facility online.  Taught classes on college preparation via the Internet.  Install needed hardware and resolve subsequent difficulties.

 

Outstanding Accomplishments:  Learned fundamentals of network layout and security.  Refined skills in HTML and graphic manipulation for web page design.