Date: 07/10/97

Lessons in Customer Support (if restaurants function like Microsoft) : Patron: Waiter!
Waiter: Hi, my name is Bill and I'll be your Support Waiter. What seems to be the problem?
Patron: There's a fly in my soup!
Waiter: Try again, maybe the fly won't be there this time.
Patron: No, it's still there.
Waiter: Maybe it's the way you're using the soup; try eating it with a fork instead.
Patron: Even when I use the fork, the fly is still there.
Waiter: Maybe the soup is incompatible with the bowl; what kind of bowl are you using?
Patron: A SOUP bowl!
Waiter: Hmmm, that should work. Maybe it's a configuration problem; how was the bowl set up?
Patron: You brought it to me on a saucer; what has that to do with the fly in my soup?
Waiter: Can you remember everything you did before you noticed the fly in your soup?
Patron: I sat down and ordered the Soup of the Day!
Waiter: Have you considered upgrading to the latest Soup of the Day?
Patron: You have more than one Soup of the Day each day?
Waiter: Yes, the Soup of the Day is changed every hour.
Patron: Well, what is the Soup of the day now?
Waiter: The current Soup of the Day is tomato.
Patron: Fine. Bring me the tomato soup and the check. I'm running late now.
[Waiter leaves and returns with another bowl of soup and the check.] Waiter: Here you are, Sir. The soup and your check.
Patron: This is potato soup.
Waiter: Yes, the tomato soup wasn't ready yet.
Patron: Well, I'm so hungry now, I'll eat anything.
[Waiter leaves.] Patron: Waiter! There's a gnat in my soup!
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The cheque:

Soup of the Day . . . . . . . . . . . $ 5.00

Upgrade to newer Soup of the Day. . . $ 2.50

Delivery charge . . . . . . . . . . . $ 4.95

Access to support . . . . . . . . . . $10.00

Editors Note:

Bug in the soup... included at no extra charge (will be fixed with Tomorrow's soup of the day)