Randall Brown

 IF YOU CAN READ THIS YOU DON’T NEED GLASSES.  IF YOU CAN READ THIS YOU DON’T NEED GLASSES.  IF YOU CAN READ THIS YOU DON’T NEED GLASSES.   IF YOU CAN READ THIS YOU DON’T NEED GLASSES.   IF YOU CAN READ THIS YOU DON’T NEED GLASSES.   IF YOU CAN READ THIS YOU DON’T NEED GLASSES.   IF YOU CAN READ THIS YOU DON’T NEED GLASSES.   IF YOU CAN READ THIS YOU DON’T NEED GLASSES.   IF YOU CAN READ THIS YOU DON’T NEED GLASSES.

801-717-6048                   Randy_brown@byu.edu                             737 N 600 E apt. 202

Provo, UT 84606

 

 

·         To obtain the Student Assistant Manager of Technical Operations position.

 

 

·         Operations Coordinator for Open-Access Technologies                               January 2008-Present

o   Lead a team of support technicians to ensure that all computers in open-access labs are working as intended.

o   Reduced the average number of open tickets on Support desk from 30 to 3.

o   Reorganized the back-room storage area to reduce wait time on enPointe repair tickets from 1 week to 3 days.

·         Support Technician for Open-Access Technologies                                     Fall 2007-Januray 2008

o   Redesigned the enPointe system to ease the repair technician’s burden and make him more efficient.

o   Worked through Christmas break to create and deploy software orders so that the labs were ready for the new semester.

o   Promoted to lead (Operations Coordinator) within 3 months of employment.

·         Lab Assistant for Open-Access Technologies                                            November 2006-Fall 2007

o   Demonstrated excellent customer service by assisting BYU students with basic computing skills (MS Office, HTML, etc.).

o   Maintained a clean and friendly environment.

o   Got firsthand experience on day-to-day operations in the labs.

·         Office Coordinator for the Washington Tacoma Mission                      February 2005-May 2005

o   Designed an MS Access database for reporting and tracking individual mission area data such as key indicators, prospect contact information, and teaching records.

o   Tracked and ran statistical analysis on mission-wide data to increase performance.

o   Volunteered as an English language tutor and provided various other services during evening times.

 

 

·         Bachelor of Science: Accounting from Brigham Young University                              Winter 2009

o   Cumulative GPA: 3.74

·         High School Valedictorian at Twin Falls High School                                                          Spring 2003

o   Cumulative GPA: 4.0