EMPLOYMENT HISTORY:

DG Systems

Dallas, Texas

Technical Support Manager
- Manage audio and video tech support
- Responsible for coordinating tech support move to Dallas
- Coordinate training for new tech support staff

San Francisco, California

Audio Tech Support Manager (January 2000 to present)
- Manage tech support for all audio systems in the field
- Responsible for application software roll-outs
- Provide support to Sales and Manufacturing

Burnaby, British Columbia

Manager, Support Services (August 1999 to December 1999)
- Responsible for the Tech Support Desk, Traffic Services, Order Entry, Auditing and Manufacturing
- Train Vancouver and San Francisco offices on first and second-level troubleshooting
- Provide third-level support

Tech Support Desk Supervisor (December 1998 to July 1999)
- Responsible for daily operations, scheduling and staffing
- Provide second-level support
- Maintain HTML-based HelpDesk
- Organize social activities

Senior Support Specialist (August 1998 to November 1998)
- Responsible for the Tech Support Desk
- Created HTML-based HelpDesk

Technical Services Specialist (May 1998 to July 98)
- Provide second-level support to the Help Desk
- Responsible for troubleshooting and ordering all parts from manufacturer

Customer Support Representative (December 1996 to April 1998)
- Troubleshoot computer and modem problems
- Responsible for daily and monthly logs


Sound Source Radio Network
Vancouver, British Columbia

E-mail Central for Bryan Adams Live Radio Show (December 1997)
- Handled listener e-mails from across Canada
- Coordinated e-mail routing and promotion with stations carrying the show

Assistant Producer for Another Roadside Attraction Backstage Live Radio Show (July 1997)
- Edited pre-recorded interviews, crowd reactions and daily features
- Coordinated artist interviews with record label reps
- Arranged satellite feed and sent daily features via Digital Courier


CKNW 980/CFMI-FM 101.1/WIC Radio Network
Vancouver, British Columbia

Producer for RAW Radio (November 1997 to February 1998)
- Research stories, comedy bits and production material
- Responsible for setting up web site/live audio feed on the internet

Production Assistant (August 1996 to January 1998)
- Assist Production Manager in promo and commercial production
(AMS Neve AudioFile)


CFUN 1410/CHQM-FM 103.5
Vancouver, British Columbia

Production Assistant (August 1996 to January 1998)
- Assist Production Manager in promo and commercial production
(Digidesign Pro Tools®, DAWN, RCS)


CJEZ-FM 97.3
Toronto, Ontario

Assistant Production Director (November 1994 to August 1996)
- Responsible for commercial, promo and ID production (Otari 8-track)
- Organized inventory and prepared budgets
- Produced Auditorium Music Tests

Technical Producer/Remote Technician (June 1992 to October 1994)
- Produced Evening Show
- Set up remote broadcasts


Broadcast News
Toronto, Ontario

Audio Control Operator (September 1994 to August 1996)
- Created Operations Manual used by operators and management
- Taped, edited and packaged AP and ABC feeds to be refed on BN 01 (I-NES)
- Responsible for sending all feeds on BN Channels 03, 04 and 09


CHIN 1540/CHIN-FM 100.7
Toronto, Ontario

Production Manager (September 1993 to July 1994)
- Responsible for all production for both AM and FM (Otari 8-track)
- Supervised 14 operators and two production assistants

Technical Producer/Production Assistant (July 1991 to August 1993)
- Responsible for board operations
- Assisted Production Manager in commercial production


EDUCATION:

University of Toronto
Toronto, Ontario

- Undergraduate Studies, International Relations (September 1991 to April 1993)


TRAINING/WORKSHOPS:

- Crisis Intervention Course (January to March 1999)
- Gangs: What they don't want you to know (January 1999)
- Sexual exploitation of youth: Understanding the issues and how to help those at risk (January 1999)
- Dealing with difficult calls (February 1999)
- Advanced active listening (February 1999)
- Supporting children from violent homes: A playful approach (February 1999)
- Suicide Prevention Course (March 1999)


REFERENCES:

- Available upon request

helpmefred@yahoo.com

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