The following email message was received by us on April 7, 1997:


To: concerns@geocities.com
From: chemenc@charlotte.infi.net
Subject: Shimadzu problems

Keep up the good work. We requested a used differential thermal analysis instrument for evaluation purposes by Shimadzu. Their literature said it would "interface easily to a PC" but they later told us it required a $6,000 interface. Now they are claiming we agreed to purchase it and are sueing us in Maryland court, even though no sales or purchase contract was signed.

William Klotz, ChemEnco Inc.

Court documents reveal that a civil lawsuit (Case # 10010001821-96) was filed by Shimadzu Scientific Instruments on May 9, 1996 against ChemEnco, Inc and William Klotz (115 Chesney Glen Drive, Matthews, NC 28262) for $14,712.99 in the District Court of Maryland for Howard County (USA).

Incredible as it may seem, this is not the first, and probably will not be the last time that Shimadzu files suit against one of their valued customers! We have learned from a District Court Civil Clerk (410-461-0213) of several other lawsuits brought by Shimadzu against former customers (see below). Just another reason to add to the growing list of purchasing considerations for prospective (past, present & future) Shimadzu customers!

Others that Shimadzu Scientific Instruments, Inc. has SUED:

Kairos Group
c/o Remy Gross
806 Govenors Drive, Suite 201
Huntsville, AL 35804
Filed April 27, 1995
Case # 10010001653-95
Amount 7,904.51

MMA Laboratories
c/o Jay Haber Partner
15171 Pipeline Lane
Huntington Beach, CA 92649
Filed May 25, 1995
Case # 10010002137-95
Amount: $2,207.80

International Trading Pharmaceutical
c/o Dr. Ismail Elchagea
470 Chamberlain Avenue, Suite 12
Patterson, NJ 07552
Filed December 14, 1995
Case # 10010004998-95
Amount: $6,537.55


Shimadzu's actions are EGREGIOUS! If they resort to these kinds of strongarm tactics, then how do you think that your personal questions or concerns will be received and/or addressed should you have a problem with their products or services. We'd like to hear about your customer bonding problems with Shimadzu!