4919 Prentiss Ave.

New Orleans, LA 70126

(504) 288-5864

Carrie D. Gray

Experience 12/00 – 5/02 Varros Telecom Addison, TX

Systems Engineer

· Reports to CTO and controls, upgrades, upholds and backs up 5 NT and 2 UNIX servers, supports 45 users and all client sites. Responsibilities include:

· Organize, manage and maintain all workstations and networks. All hardware/software including Windows NT 4.0, 2000 Pro/Advanced Server, XP, 95, 98, Exchange 5.5/2000, SQL Server 7.0/2000, Sun Solaris UNIX, Hyena, ADP Payroll, PC Anywhere 8/9, Veritas Backup Exec, HTML 4, Java 2, XML, Outlook 2000, MS Office 2000/XP Premium Editions, MS Project 2000, Internet Explorer 5.5, Front Page 2000, Rational Rose 98/2000, Visual Studio/Source Safe, Visual Cafe, Oracle 8.05/8i, SnifferPro 3.1, SNMP, Object Switch, Send Mail, POP3, SMTP, Visio 2000/2002, ACT! 2000, QuickBooks 2000, Guardian Firewall and Adobe Essentials 5.0.

· Webmaster for Intranet and Internet, converted from IIS 4.0 to Apache, PHP, and Perl

· Project Team Lead of 6 for rebuilding network infrastructure and new building addition.

· Upgrade workstations up to Pentium III and newest software platforms.

· Coordinate and setup all conference rooms and VIP meetings.

· Purchase and order all office supplies and computer equipment.

· Support all Programming and Development software.

· Installation and setup of Hewlett Packard Procurve Switch 4000M.

· Installation and setup for new phone system.

· Support LAN/WAN, DNS, DHCP, VPN, T1, FTP, frame relay and TCP/IP.

· Provide one-on-one training to all users.

· Train, support and document Oracle installations.

· Setup and provide security policies and access to drives and applications for all users.

Experience 2/00 – 10/00 InfoTrain Solutions, Inc. Richardson, TX

Systems Engineer - CRM

· Position managed, upgraded, maintained and backed up 6 NT servers, supported 25 users and all client sites. Responsibilities included:

· Configuring, administering and supporting all workstations and network software/hardware including Windows NT 4.0/2000, Windows 95/98/2000, Exchange 4.0/5.5, SQL Server 6.5/7.0, Linux Redhat, HP Openview, PC Anywhere, Seagate Backup Exec, HTML 3/4, Java 2, Outlook 7/8, MS Office 97/2000 Professional Edition, Internet Explorer 4.01/5.0, Front Page 97/98/2000, Cognos 6.5, PowerPlay, Impromptu, Informix, Business Objects, Oracle 8.0/8.05, Seagate Info 6/7, Visio 5.0 and SP4/5/6a.

· Traveled 30% installing Seagate Info, Oracle and Crystal Reports for clients around the U.S.

· Trained clients how to setup security and time schedules for critical reports.

· Project Team Lead of 12 for rebuilding network infrastructure

· Support all Business- Intelligence software.

· Installation and setup of DSL and ISDN using Covad routers and hubs.

· Converted clients from token ring to Ethernet

· Support LAN/WAN, DNS, VPN, remote access, T1, FTP, Gateway and TCP/IP.

· Provide one-on-one training to all users.

· Train and support consultants on Seagate Info, SQL, LDAP and Oracle installations.

· Setup and provide security access to drives and applications for all users.

Experience 8/98 – 2/00 American International Groups Dallas, TX

Network Engineer

· Position reported to Systems Manager as well as controlled, promoted, preserved (maintained) and backed up 11 NT servers, 3 SQL servers, supports 400 users and 100 remote users. Responsibilities included:

· Monitoring and supporting all workstations and network software/hardware including Windows NT 3.5/4.0/2000, Windows 95/98/2000, Exchange 4.0/5.5, SQL Server 6.5/7.0, SMS 1.2, Seagate Backup Exec, HTML 3/4, Java 2, Outlook 7/8, MS Office 97/2000 Professional Edition, LotusNotes 4.5, Internet Explorer 4.01/5.0, Front Page 97/98/2000, Cognos 5.0/6.5, PowerPlay, Impromptu, Oracle 8.0, Seagate Info, Compaq Insight and SP3/4/5/6a.

· Project Team Lead of 10 for Y2K compliance for servers and workstations in region.

· Support all 16- and 32-bit mainframe applications.

· Installation and setup of Cisco and Cabletron routers and hubs.

· Upgrade applications on 14 servers weekly and across WAN.

· Support LAN/WAN, remote access, T1, FTP, Gateway and TCP/IP.

· Provide one-on-one training to all users.

· Train and support contractors on all IS policies and procedures.

· Setup and provide security access to drives and applications for all users.

· Notable personal accomplishments and successes include:

· Created and maintain several websites.

· Volunteered to teach computer skills to low-income women at home.

7/97 – 8/98 Control Diabetes Services Dallas, TX

Network/PC Support Engineer

· Position reported to Systems Manager, supporting 30 users and 10 remote sites. Responsibilities

included:

· Administration and support of all PC and network software/hardware including Windows NT 4.0, Novell 3.12/4.11, UNIX System V, Arcserve Manager 6.5/6.0, HTML 3/4, Oracle 7.3.3, Quickbooks for Win 95, Peachtree Complete Accounting, and Cobra.

· Quality control of CompUSA contracted technicians’ work at site locations

· Installation and wiring of network cables.

· Assist payroll manager and ADP.

· Research of software and hardware, performance and cost effectiveness of products.

· Support frame Bay Networks hubs, relay and remote access, Ethernet 802.3, T1, IPX/SPX and TCP/IP.

· Assist Eli Lilly Pharmaceuticals (parent company) technicians, ensuring communication between CDS management and Lilly with Lotus Notes 4.5.3.

· Maintain UNIX server for the billing department.

· Provide one-on-one system training to all departments.

· Maintain backups for NT, Exchange NT, Winserver NT, Novell, and UNIX servers.

· Maintain equipment, ordering all necessary, toner, oil, cartridges, etc.

Education 1989 – 1993 MountainView Community College Dallas, TX

Associates Degree in Arts and Science

Certifications Working toward Cisco CCNA

Awards Received · Graduated with a GPA of 3.5 on a 4.0 scale

· Earned academic recognition six times and on National Deans List for 1991/92 and

1992/93

· Received nomination from Phi Theta Kappa

· Completed courses in business management, accounting, and technical writing

· Designed training manuals for businesses using different computer systems