GLENN ROBERT TURNER

CURRICULUM VITAE

PERSONAL DETAILS:

Specialized Skills/Training

MCP+I and MCSE (Windows NT 4.0 track).  Working towards 2000 certification.

Instructor-led courses: NT Server 4.0 - Core Technologies, Exchange Server 5.5 - Concepts and Administration

Self-paced training kits completed: Internet Explorer 4.0 (yet to sit exams)

Microsoft Exams passed: Networking Essentials, Windows NT Server 4.0, Windows NT Workstation 4.0, Windows NT Server 4.0 Enterprise, TCP/IP on Windows NT Server 4.0, Internet Information Server 4.0.

Operating System experience:

• MS-DOS 6.x (install, configure, use, create batch files)
• Windows 3.x (install, configure, use)
• Windows 95 (install, configure, use
• Windows 98 / 98SE (install, configure, use)
• Windows CE (configure, use)
• Windows NT Workstation 3.5x (use)
• Windows NT Workstation & SP5 (unattended install, configure, use)
• Windows NT Server 4.0 & SP5 (install, configure, use)
• Windows 2000 Professional (install, configure, use)
• Novell NetWare 4.11 (administration only)

Microsoft Software experience:

• Word 6 / 95, Excel 5 / 95, PowerPoint 4 / 95, Access 2 / 95, Schedule+ 1 / 95 (install, configure, use)
• Word 97, Excel 97, PowerPoint 97, Access 97, Outlook 97 / 98, and service packs (unattended install, configure, use)
• Word 2000, Excel 2000, PowerPoint 2000, Access 2000, Outlook 2000 (install, configure, use)
• Exchange Server 5.5 and Outlook Web Access & SP2 (install, configure, administer)
• Internet Explorer 4.x / 5.0 (unattended install, configure, use)
• Internet Information Server 4.0 (install, configure, use)
• FrontPage 95 / 98 / 2000 (install, configure, use)

Non-Microsoft software experience:

• Adobe Acrobat Reader 3 / 4, (unattended install, configure, use)
• Netoria SFLogin (install, configure, use)
• Netscape Navigator / Communicator (install, configure, use)
• Nico Mak WinZip 6.3 / 7.0 (unattended install, configure, use)
• Novell NetWare Client for NT 4.x (unattended install, configure)
• Novell Application Launcher (use to create snapshots)

Experienced (and once certified) in repairing and upgrading the following brands:

• Acer
• Apple
• Compaq
• Toshiba

Management experience (5 staff).

Health and Safety courses attended:

• St John Emergency First Aid - 8 hours (December 1993)
• Armed hold-up Safety Seminar (May 1994)
• Fire Fighting Course

Personal Statement

I am well organized, conscientious, highly motivated, and hard working. I regard myself as being an outgoing person, and am always cheerful, even under pressure. I make good use of my time, believing that I use it productively. I enjoy learning new skills, meeting new people, and easily adapt to new situations. I have an appropriate sense of humour and communicate well with others. I have an analytical mind, and have an eye for detail, without losing sight of the "big picture".

Verbal Referees

Can be provided on request

Written References

Can be provided on request

Education

TERTIARY:

OTHER ACADEMIC ACHIEVEMENTS/ACTIVITIES:

1994: Goethe-Institut Kleines Deutsches Sprachdiplom

1992: Zertificat Deutsch als Fremdsprache

1990: Computer tutoring (Germany)

Recipient of YFU Scholarship to (West) Germany

1989: ASB Bank Bursary Award

Neil Scott Memorial Award for Languages

First in French, Merit in German

Mathematics Tutor

1988: Spanish (night classes)

Multicultural Committee Member

1987: Form Five English Award

1985: Librarian (until 1987)

Recent Employment History

Mar 2000 – present Rabobank Oceania

This is a FULL TIME / PERMANENT position.

Rabobank is a large Dutch commercial bank, with major offices in over 45 locations worldwide.

As a support analyst in the Oceania regional centre, I am responsible for the maintenance and troubleshooting of the approximately 30 NT servers and 1000 workstations throughout Australasia, as well as infrastructure improvement project.

One of the more challenging projects was the analysis and correction of the entire workstation build process, in conjunction with the deployment of new applications and a Service Pack 5 rollout. 

I am presently employed at Rabobank.

May 1999 - January 2000 Sabbatical

During this time, I was in Germany studying for (and passing) my four core MCSE exams. I was also fine-tuning my German speaking skills during this time.

Jan 1998 – May 1999 Auckland City

This was a FULL TIME / PERMANENT position.

Auckland City is the Auckland local government. As Network Development Analyst, I was responsible for planning, documenting and implementing infrastructure improvements within the council network of over 1500 users.

I was responsible for the creation and implementation of a completely unattended installation point for Windows NT, Office 97 and other core applications. These have been deployed to new or upgraded users, with minimal impact for other users.

I have project managed certain extensions to our NT domain and Exchange architecture.

I was responsible for the creation and distribution of Novell Application Launcher packages.

I left Auckland this position to go overseas and work in Germany.

Oct 1997 – Dec 1997 Protocol/Computerland/Netway

This was a CONTRACT position.

I was employed as a contractor by Protocol Personnel to Computerland, who subcontracted me out to Netway. Netway are a large communications company, supplying bandwidth and other services to their customers 24 hours a day.

I was a contract engineer, responsible for performing Windows95 upgrades and the resultant testing and troubleshooting, through Quality Assurance sessions with upgraded users.

This contract was originally for six weeks, but I was invited to stay on for an additional period to review the existing installations and perform advanced troubleshooting.

Dec 1996 – Oct 1997 Aspirations (NZ) Ltd.

This was a FULL TIME / PERMANENT position.

Aspirations (NZ) Ltd was a multi-branch computer sales and service company.

As Managing Director, I performed general administration, employment, sales and servicing. Within several months of the start of the venture, Aspirations was the leading supplier of portable computers to tertiary students and had become the number one Acer dealership and service centre.

Despite strong sales and continued growth of the business, the company was placed into voluntary liquidation as a result of a (substantial) unrecoverable theft by another director.

June 1996 – Dec 1996 Campus Computers Ltd.

This was a CONTRACT position.

Campus Computers is the leading supplier overall of computers and software to tertiary students in Auckland.

I was engaged as a Customer Support Engineer, and my duties included (but were not limited to) problem diagnosis (hardware and software) in leading computer brands, upgrades, and repairs.

I did not extend my contract with this company, because I was to start my own business.

Employment Summary

    Download the CV in Word 97/2000 format (60kb)

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