I took some clients out to dinner
last week, and I noticed a spoon
in the shirt pocket of our waiter
as he handed us the menus. It
seemed a little odd, but I dismissed
it as a random thing. Until
our busboy came with water & tableware;
he, too, sported a spoon
in his breast-pocket. I looked
around the room, and all the
waiters, waitresses, busboys, etc.
had spoons in their pockets.
When our waiter returned to take our
order, I just had to ask, "Why the spoons?"
"Well," he explained, "our parent
company recently hired some
Andersen Consulting efficiency experts
to review all our
procedures,and after months of statistical
analyses, they concluded
that our patrons drop spoons on the
floor 73% more often than any
other utensil; at a frequency of 3
spoons per hour per workstation.
By preparing all our workers for this
contingency in advance, we can
cut our trips to the kitchen down
and save time...nearly 1.5 extra
man hours per shift."
Just as he concluded, a "ch-ching"
came from the table behind him, and
he quickly replaced a fallen spoon
with the one from his pocket. "I'll
grab another spoon the next time I'm
in the kitchen instead of making a
special trip," he proudly explained.
I was impressed. "Thanks. I had to
ask." "No problem," he answered, then
he continued to take our orders.
As the members of my dinner party
took their turns, my eyes darted back
& forth from each person ordering
and my menu. That's when, out of the
corner of my eye, I spotted a thin, black
thread protruding from our waiter's
fly. Again, I dismissed it; yet I had to
scan the room and, sure enough, there
were other waiters & busboys with
strings hanging out of their trousers.
My curiosity overrode discretion at
this point, so before he could leave
I had to ask. "Excuse me, but...uh...why,
or what...about that string?"
"Oh, yeah" he began in a quieter tone.
"Not many people are that
observant. That same efficiency group
found we could save time in the
Men's room,too."
"How's that?"
"You see, by tying a string to the
end of our, eh, selves, we can
pull it out at the urinals literally
hands-free and thereby eliminate
the need to wash our hands, cutting
time spent in the restroom by over 93%!"
"Oh, that makes sense," I said, but
then thinking thru the process, I asked
"Hey, wait-a-minute. If the string
helps you pull it out, how do you get it
back in?"
"Well," he whispered, "I don't know
about the other guys; but I use my spoon."