| Daniel Nicolosi - Resume |
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| 802 Prospect Street, #606 Honolulu, HI 96813 USA |
| SUMMARY Experienced professional with highly developed skills in management,sales, marketing and teaching. Results oriented. Proven ability to motivate and inspire. MANAGEMENT/MARKETING/SALES EXPERIENCE TEACHING EXPERIENCE SHIN MIN HIGH SCHOOL, Taichung, Taiwan, Taught ESL to Junior High and Senior High School Students. 31 classes per week, 6 different classes, 144 students. Taught 1st year, 2nd year, Conversation and Presentation English classes. - Students enjoyed coming to class and scored high on their tests. WASHINGTON STATE CERTIFIED CONTINUING EDUCATION INSTRUCTOR, Taught a 4-hour multi-media course to Insurance Agents to enable them to renew their insurance license. Course consisted of slide, video, and verbal presentation. - 95% of class participants rated the course and the instructor as "Excellent." TELEMARKETING INSTRUCTOR, Taught new employees how to use predictive computer dialing systems, proper phone etiquette (listening as well as speaking) customer service and support, data entry, and sales effectiveness in a variety of situations. Developed and managed promotional programs, business to business sales and marketing functions. - Improved employee satisfaction and retention by 15%. |
| Security Systems Hawaii Evergeen Auto Glass Naitonal Alarm & Protection AAA Financial Group |
| Responsible for the development and implementation of successful sales and marketing strategies. Duties included classroom instruction, hiring and managing of telemarketers, sales and support staff. Set up training processes and procedures. - Tripled sales in first 3 months and maintained that volume. - Improved customer satisfaction. |
| Honolulu, Hawaii Redmond, WA Seattle, WA Seattle, WA |
| 2003 - Present 1997 - 2003 1994 - 1997 1989 - 1994 |
| EDUCATION Seattle Pacific University Simon Fraser University |
ESL Teaching Certificate English, Writing and Philosophy |
AWARDS New York State University Scholarship Book Award for Writing Skills (Simon Fraser University) |
Seattle, WA Vancouver, BC |
| June 26, 2001 To Whom It May Concern: It is my privilege to write this letter of reference for Daniel Nicolosi. Daniel started working for us in 1997 as our Marketing Manager. His responsibilities included, but were not limited to, hiring and training phone representatives, locating and purchasing predictive dialing equipment, prospect list software, and management of people. Immediately sales skyrocketed. Daniel has a unique talent for putting his staff members at ease, while at he same time keeping workers focused on productivity. In early 2000 we implemented an educational program to target insurance agents. I offered Daniel a teaching position that required Certification by Washington State and increased responsibility. As usual Daniel met all requirements and did an exceptional job in all aspects of this new venture. To start with, he graduated at the top of his class and with much praise from classmates and teachers. Within 2 weeks of his return he immediately put his talents to work. Daniel took the initiative to launch the program by booking a hotel conference room, preparing custom workbooks, and completely filled our first class. In a short period of time Daniel became an excellent and seasoned instructor. We have had over 200 Insurance Agents attend our courses now and every single one of them rated Daniel as being above average in his teachings. In closing, Daniel has proven to be an excellent teacher, and a very capable and responsible member of our management staff. He has always gone above and beyond our expectations. We are very sorry to see him leave and we wish him well in his future endeavors. If we can be of any further assistance please don’t hesitate to call. |
Sincerely, Kurtis Jones President |
| 808-372-1026 happymouse28@hotmail.com |
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| EVERGREEN AUTO GLASS 16241 Cleveland St, Redmond, WA 98052 ~ Office: 425-883-1001, Fax: 425-702-8436 |