To expand and utilize my customer service skills to ensure customer satisfaction while providing a happy and healthy work environment. To better the company through customer longevity with customer satisfaction as well as better myself and those around me in the workplace. To increase productivity and profitability through encouraging personal and professional growth in and out of the workplace. To obtain a position in HTML design and to further my education and experience in the on-line industry.

May 92 to Present

AT&T, Mesa AZ
Direct Supervisor: Debbie Dickerson
Title: Customer Service Representative (CCA)

My duties presently consist of assisting customers with billing questions and adjustments. Duties also include the selling of products and services that enhance the customers long distance service.

August 93 to April 96

Kinko's of Washington, Capital Region (Wash. D.C.)
Owner/Partner: Mr. Ken Hightower
Manager: Ms. Gina DeRose (8/93 to 11/95) #021029
Manager: Mr. Andrew Widman (11/95 to Present) #021022
Title: (021029) Shift Supervisor "A"

Store #021029 (Rockville, MD)
My duties vary from production manager to floor manager, depending on the situation. Presently that may include but are not limited to; handling customer complaints, scheduling co workers, POS management, cash control, daily accounting, ordering, supervising both production and retail areas. These duties tend to be task oriented and require efficient use of time management and delegation skills. Docutech operator and site administrator. Xerox Docutech Training.

Store #021022 (Washington, D.C.) I transferred in hopes of rounding out my abilities and experience in a different store environment. My duties diminished as with the transfer as the size and need of the store differed. Supervisory duties still apply.

September 92 to June 93

Sir Speedy, Scottsdale, AZ
Direct Supervisor: Vice President of Operations
Title: Customer Service Manager
Duties: Xerox production supervisor, Docutech scheduling and operator,co worker training, co worker scheduling, inventory, ordering, customer relations, interviewing applicants and production goal setting.

February 91 to July 92

City of North Las Vegas Copy Center, North Las Vegas NV
Title: Customer Service Representative
Duties: Xerox Operator (5100, 5090, 9500, 8200 an others), used many bindery machines and did some DTP work.

October 87 to January 91

National Theme Productions, San Diego, CA
Title: Area Manager
National Theme Productions is a retail concession which sets up concessions in local department stores, specializing in theme merchandise; The Christmas Store, The Crystal Store, and The Halloween Store. I was hired as a salesperson, at time of resignation was Area Manager. My duties were varied and included, supervising all concessions in the Las Vegas area (5) retail outlets. This position allowed me to supervise 5 retail managers, and as many as 20 co workers.

September 85 August 86

United State Navy, Norfolk VA
Rank: E-5 (Petty Officer 2nd Class)
Rate: Mess Specialist (MS2/SS)
My duties were as Wardroom Mess Specialist aboard the U.S.S. Spruance I was command advanced to E-5 by Capt. Goltschalk of the Spruance after receiving commendation. Was honorably discharged August of 86. Attended Naval Submarine Training School 1985 - 86

Windows 95 and below applications; Pagemaker, Corel Draw, Photo Shop, most MicroSoft Products, HTML design. Firey and Silicon Graphic Cyclone.
Macintosh: working knowledge

Scottsdale High School - Scottsdale, AZ - 1980 to 1984
US Navy MS "A" School - San Diego, CA - 1985
US Navy Submarine Training School - Groton, CN - 1985 - 1986
SEMINARS and CERTIFICATIONS:
Time Management by TimeQuest
One Minute Manager by Dr. Ken Blanchard
Ceritified One Minute Manager Trainer