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Ratty Customers
Mar 26, 2003
Most recent call about a fault was a very rude and unhappy
customer. (Unhappy is the code word used to replace "bloody
furious.")
The customer's line was dead. The line test indicated
that one of the four telephones may be off the hook. She
was calling from her mobile.
I advised the customer about the line test results and
she said;
"Hang on, I'll just check something. This is ridiculous,
I pay you enough every month."
There then followed the noise of her stomping about her
house.
"Right test it again please."
This time it tested OK, and I asked her if she had dial
tone now.
She said; "Yes, thank you, goodbye," in a
very Anne Robinson manner and hung up the phone.
Charming.
Blood From A Stone
Apr 23, 2003
We here are used to having to deal with customers who give
out the minium information to us. Some times it is people
trying to catch us contradicting what a previous advisor
told the, Sometimes they are one word wonders, and sometimes
they are confused and don't understand the questions being
asked.
Having said that, I was surprised to encounter a half-word
wonder today. Every question was greeted with what can only
be described as a grunt. Ocassionally you could recognise
a "...ess" or a "...oo" for
yes and no, but it was like trying to get blood from a stone.
And the worst of it was, he appeared to be doing it deliberately
to annoy me just because his line was faulty.
Don't Bloody Shout At Me!
Apr 24, 2003
I cannot stand customers who start shouting about the fault
before they tell me what number is affected, or what the
specific problem is. I'm not a mind reader. Well actually
I am, but I'm not that good.
They rant and rave at me and all the time, I have no idea
what number is faulty, then they typically say:
"Get if fixed by tomorrow or I'm going to another
company."
And hang up.
Well bloody sod 'em.
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