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Paperless Office, Clueless Office
Mar 21, 2003
After months of using paper forms to request annual leave,
overtime and unscheduled absence (whatever that may be),
our office has finally entered (reluctantly) the digital
age.
We can now send off these requests using electronic forms,
which are much better as they go straight to resource, not
your immediate manager and are harder to "lose".
After weeks of messages saying; "Do not use the paper forms
anymore. Please use the online booking forms, located at......",
I was surprised when I looked in the electronic notice board
today, where I saw this message;
"Hi all,can you all please refrain from using the electronic
overtime request form, and to continue with paper requests
for overtime. Thanks Mick."
I smell a conspiracy. You're not paranoid if they really
are out to get you.
Cheap Bastards!
Apr 11, 2003
Here at my call centre we have what's called Quest days.
We get to wear casual clothes, have our calls listened to
and get prizes based on how well we score on the calls.
If you get 50%, you get some sweets.
If you get 70%, you get a small prize.
If you get 100%, you get put in a draw for a large prize.
We were told these were cumulative.
I got a whopping 100% on my call! I was delighted.
I got my sweets.
But then I waited, and waited, and waited.
And my small prize never arrived.
You can imagine my annoyance. But it gets worse. My "big"
prize came through. It was in a sealed envelope.
It was a lottery ticket.
I didn't win. Anything
Is A Little Consistency Too Much To Ask
For?
Apr 25, 2003
What is it with large companies and staying consistent with
what they tell employees?
Take my company (please!), where we talk to customers all
day.
We were first told that you must not give our surnames.
Ever
Then we were told that we could give it out if we wanted
to, but that it could be a fake surname, as long as we told
our manager, and only if we believed that the customer was
a threat to our personal safety.
So I had the customer from hell. A minor fault made worse
by her not checking her own equipment like we'd asked.
Customer: "What's your name?" (She'd
already asked where I lived.)
I told her.
Customer: "And your surname?"
CSR: "Templar."
Customer: "Templar?" She didn't
sound convinced.
CSR: "Yes, Templar. T-e-m-p-l-a-r. Not E-R."
So I ended the call politely and went off to tell my manager.
He was not pleased, and told me that I must give customers
my real name.
I told him, the next blood thirsty customer I got, I was
giving them his name.
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