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Customer Service
Apr 25, 2003
We here at <name withheld> will deal with either
the account holder or their wife/husband/partner/etc.
However other companies are not so well mannered.
A friend of mine (whose husband is a merchant seaman)
was trying to renew her creditcard details with her Internet
company, otherwise they would try billing her expired card,
and her service would be cut off. Since she can only talk
to him while he's at sea via email, this would be a disaster.
The card is in her name. The telephone line is in her name.
But the Internet account is in her husband's name.
They asked to speak to him.
She said it's not really convenient.
They insisted.
She said he's not here at present.
They said he would have to call them back.
She said he's in the middle of the pacific.
U-Turn (Again)
May 5, 2003
I just changed jobs from faults to billing. I continue to
work in the same building.
We asked: "If faults gets really busy, will we be put
back?"
We were told: "No."
We asked: "Yeah, but what if there's a big problem in the
country?"
We were told: "Wouldn't make a difference, you're billing
now."
Yesterday there was a big electrical storm in England,
lots of lines down. We got put back on faults. I don't mind
myself, but we have a floorwalker from Dundee helping us
out and she was bored out her skull and went home early.
And it's YET ANOTHER complete U-turn on policy.
Overtime Overload
Oct 23, 2006
I got the weekly "who wants some overtime email"
asking for any takers between 5 and 8 pm Monday and Tuesday.
I signed up from 5-7pm.
I got an email right back saying that was fine, but could
I manage 5-8 on Tuesday instead as they were really pressed.
I answered yes.
I got an email right back saying that the overtime was fully
subscribed.
Dang.
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