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Overly Complicated
Apr 18, 2003
Why is it customers cannot describe their faults simply?
Customer: "Yeah, could you check my line. My Sky
box says the line is disconnected, and I can't get on the
Internet."
CSR: "I see, and can you make calls from the line?"
Customer: "No, there's no tone on it at all."
CSR: "So, the line's dead then?"
Customer: "Um, yeah."
This Is Where "Putting It Off 'Till Tomorrow"
Gets You
Apr 18, 2003
The laziness of some people amazes me.
My latest contender for world's laziest man gets the nomination
for the following reason: He was called Mr Smith
His account though, was under the name of Mr Jones.
Mr Jones was Mr Smith's guarantor when he was bankrupt
and the account was put into his name. He has been solvent
now for many years, but NEVER BOTHERED to get the account
put back into his name.
He now cannot remember his call barring PIN, which he needs
to unlock in order to call a client overseas, and ONLY the
account holder can ask for a new one.
Mr Smith does not know Mr Jones's whereabouts. He hasn't
seen him in years.
The names have been changed to protect the stupid.
In case you are interested, the only way we could fix this
was to install a new line at his address. And unless Mr
Jones turns up anytime soon, Mr Smith will continue to have
to pay for two phone lines.
Talk About Impatient
Apr 18, 2003
Why is it that the customer's
whose line has been dead for "three weeks" but are only
just reporting it "now they have a minute", expect it to
be repaired tomorrow?
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