EXPERIENCE AND SKILLS::

(11/00 - present) - Systems Administrator: Chameleon Systems, (408) 730-3300

(6/99 - 10/00) - Systems Administrator II: Synopsys, Inc., (650) 584-5600
Duties include direct technical support for 3000+ users and other IS personnel in a mixed o/s environment (UNIX and NT). Administered Sun SPARC machines running Solaris 2.5.1 and 2.7 in a NIS / NFS networked environment. Performed upgrades, installations, and reconfigurations of hardware for the SPARC and Intel platforms. Helped develop, maintain and update NT 4 software images, which went onto all Dell PCAs throughout the company (4000+ systems). Participated in the IS team responsible for the company-wide Y2K upgrade project. Responsible for interviewing IS candidates on their technical abilities and reporting my findings to management.

(8/95 - 5/99) - Senior Field Service Engineer/Shop Supervisor: CompuTask, (408) 263-8500
Duties included on-site troubleshooting, diagnosis, repairs and upgrades of name brand/clone PC's and Macintosh computer systems. Trained and provided technical support for other technicians. Performed custom windows-based network design and setup (Windows for Workgroups 3.11/95/98/NT 4.0). Set up and troubleshot Internet access for existing mixed-protocol networks via T1/ISDN/DSL and other leased-line technology. Coordinated complex multi-phase implementations of new hardware or software for organizations with guidelines and timeframes set by them. Configured PC/MAC computers for client/server and/or peer-to-peer models in a TCP/IP networked environment. Performed Microsoft-based mail server and client setup (server side: Microsoft Exchange 5.0/5.5; client side: Microsoft Outlook 97/98 and Outlook Express all versions). Set up VPNs with Windows NT 4.0 Server/RAS to provide remote file/mail access to corporate networks. Performed setup of ISDN and other routers for Internet access or bridge support. Configuration, management and maintenance of network printers including, HP, QMS, Seiko, Cannon and Epson. On-site repair of printers including HP LaserJet II, III, IIP, IIIP, 3si, 4si, 4 series, 5 series, and 4500 series. Provided customer service and technical support for repeat customers. Configuration of drive arrays (RAID) in the Windows NT 4.0 environment.

(8/94 - 7/95) - Field Service Engineer/Computer Technician: Source-1 MicroAge, (408) 364-2930
Duties included on-site service of PCs and Macintosh computers in the corporate environment. Performed onsite upgrades and new peripheral installation and setup. Worked on large projects where interaction with other technicians was crucial to timely and satisfactory completion of the project. In-house duties included the configuration of servers, including custom clone and name brand equipment (Compaq, DELL). Populated many external SCSI chassis with peripherals such as hard-drives, tape-drives, optical-drives, and other specialized SCSI based peripherals. Provided telephone technical support and managed warranty trouble calls for long-term customers. Provided customer service for walk-in customers. Repaired and performed preventative maintenance on HP LaserJet II, III, and 4 series printers.

(3/93 - 12/93) - Technical Support Representative: Dyna Micro, Inc., (408) 894-8300
Duties included providing technical support via telephone and email for customers. Also provided IT/MIS support for internal issues. Evaluated new products and wrote detailed reports for upper management to decide if products were worthy of stocking. Maintained existing company file and print servers (Novell NetWare 3.11 and 3.12) and implemented new technologies. In charge of IBM AS/400 network over twinax cabling. Performed after-hours mass production of finished/configured computer systems.

(8/92 - 2/93) - Technical Support Representative: MicroAccess, Inc., (408) 436-5400
Duties included technical support via telephone and email for customers. Performed on-site product demonstration of emerging Fast-Ethernet products. Helped engineers with real-time testing of new revisions of both hardware and software drivers to gauge performance bottlenecks. Wrote parts of and revised product technical manuals, and proofed other technical documents. Performed hotbox burn-in testing of network cards and other peripherals with full batch/lot documentation.

(5/92 - 8/92) - Return Merchandise Authorization (RMA) technician: A.C.P., Inc., (408) 946-9746
Duties included technical support for customers via telephone, and issuing an RMA number if the product seemed defective. Managed stock on hand and performed inventory control. Shipped and received as a secondary duty. Helped build and test computer systems when demand was very high. Managed mild databases for both the RMA system and the product serial numbering system. In charge of nightly and weekly data backups of Novell NetWare 3.11 volumes.

(2/89 - 4/92) - Computer Technician: Scottie Systems, Inc., (408) 262-5021
Duties included custom computer assembly and the repair of systems ranging from XT to 486 clone computer systems. Performed EMF/RFI testing of finished computer systems with full documentation for submittal to FCC for classification. Secondary duties included shipping and receiving and pickup and delivery.

PERSONAL: I have been interested in computers since I was eight years old, and always wanted a career in technology. An expert in the field -- who has over 30 years of experience with mainframe, mini, and microcomputers -- taught me the basics of computer technology. I enjoy reading computer publications, surfing the Internet, and working in my network room.