|
2002 - 2008
IT Program Manager,
(11/2003 - 03/2008)
- Directed a portfolio of 25+ projects with a $15 million budget to implement enterprise wide systems solutions.
- Designed scalable systems which enabled and supported 40% annual growth and expansion to 55 new locations in 5 years.
- Ensured high availability for business systems, attained 99.94% uptime in 2006 and 99.97% uptime in 2007.
- Established a Program Management Office to manage all Information Technology initiatives by implementing project management methodology based on PMBOK, improving senior management’s project portfolio visibility.
- Implemented Microsoft Enterprise Project Management Solution to capture and control project progress, resource, and budget, allowing finance team to track and adjust capital assets from $130,000 in 2006 to $532,000 in 2007.
- Formed two groups (business systems helpdesk and product configuration) by establishing mission statement, processes, goals, service level agreements, performance metrics, and FTE calculations to improve quality of service for the company.
- Structured the business systems group by creating five teams, project management, business analyst, quality assurance, development, and business intelligence—37 resources focusing on delivering solution driven results.
- Established off-shore development team in 2007 to supplement development efforts, resulting in reduced consulting expenditures by approximately $300,000 annually.
- Led contract and legal negotiations with IT vendors for hardware, software and services.
- Managed all systems implementation as part of the New Products/New Locations team, resulting in launch of 6 new products and 55 new locations.
- Designed and lead the implementation of custom .NET based Inventory Management System, improving inventory controls, work flow efficiency, materials management and utilization, and reduced shrinkage by 30%.
- Managed the designed and implementation of a CRM system to manage call center, sales, and service functions for the organization (Siebel 7.5, Call Center, eService, and Order Management; and Siebel Analytics 7.8.5.1).
- Automated and streamlined key business processes by enhancing financial application in the areas of accounts receivable, accounts payable, general ledger, cash management, and payroll, achieved productivity gains and governance to best practices.
- Implemented Agile methodology to accommodate need for high priority fast paced projects.
|
Implementation Manager, (08/2002 - 11/2003)
- Reengineered business processes in the areas of call center, order management, cash management, and installation by designing and implementing policies and procedures, which resulted in generating an extra $2 million per year in sales, by streamlining operations, and increasing high level customer satisfaction.
- Reorganized and consolidated skill sets by centralizing the cash management function in 17 business locations across the US, achieving increased productivity, and reducing headcount by 22%.
- Designed and implemented financial business metrics reports by working with the Accounting Group, resulted in improving strategic planning by executives.
- Coordinated and implemented the conversion of a legacy system in the areas of lead entry, order management, scheduling, and incentive compensation enhancing data integrity and improving quality and application reliability.
|
2000 - 2002
Project Manager, OneIT Web Solutions Group (10/2000 - 02/2002)
- Architected and deployed CIO Portal to improve employee relations and communications.
- Improved automated processes of delivering new projects achieving SEI CMM Level II.
- Selected as Project Manager to handle PCS Failure Mode System for requirements gathering, design, and implementation.
- Managed development of three-tier web survey application capable of handling multiple languages for internal and global customers, resulting in cost savings over $1M for Motorola-CGISS group.
- Designed and implemented URL registration application for entire Motorola employees to provide complete inventory of over 100,000 intranet URLs.
- Managed five Software Engineers to convert and incorporate internal websites to a portal environment, improving functionality and content management for corporation.
|
Business Analyst, OneIT Web Solutions Group (03/2000 - 10/2000)
- Coordinated project, analyzed software requirements, designed and implemented help system, promoted customer relations, and tested user acceptance for Product Description Database Application.
- Devised user-friendly interface, and managed user acceptance testing to verify requirements and improve functionality for Teaming For Excellence Application, which captured all Motorola’s projects information in order to increase reusability and knowledge sharing, while preventing duplication of effort.
|
1996 -2000
Food Service Operation Sergeant, (1996-2000)
- Served as Non-Commissioned Officer in charge of eight soldiers to install, implement, and support computer systems to organize administration and financial aspects of large food service program, resulting in improved strategic planning.
- Established and coordinated over three computer operator training programs, resulting in increased productivity and efficiency.
- Configured wide variety of computer systems for the logistics of food service operations, resulting in increased accuracy.
|
|
