One thing that disturbs me is that people give away more information in a resume than they do in a thirty year relationship. Let's cut through it all. You want to know about me? Here goes.

The Paisley Turtle Profile

Summary:

Extensive hobbyist with over a decade of personal computer experience with DOS based systems. Self starter with strong interpersonal and problem solving skills. Interest in pursuing creative venues, such as writer, web page designer, actor or vocal characterization, but will probably be continuing in the personal computer field. With this in mind, my computer field career goals are to excel in either in a training environment or supervisory capacity, helping others achieve increased productivity.

Position: Technical Support Representative

• Primary frontline troubleshooting of Microsoft Applications, Network administration, E-Mail administration, account setup and maintainence and trouble ticket logging for the largest health facility and health education complex in North Texas.

Position: Contract Technical Support Specialist

• Contract Employee for TI, Computer Sciences Corp and Cingular Wireless.
• Various Help Desk positions, primarily focusing on customer service and trouble ticket creation and audit.

Position: Senior Technical Support Specialist

• Paging Terminal, Network Administrative and E-Mail support, on Windows NT and UNIX platforms. Also specialized in the support of Microsoft Office versions 4.0 and greater under standalone and network configurations.
• Received client and peer accolades for quality support and service.
• Designed spreadsheets to increase productivity and peer knowledge.
• Assisted in training peers in aspects of MS Office Application Support.

Position: Product Support Specialist (Under Contract from Bravo Technical Services) 7-10-98 to 2-8-98

Position: Product Support Specialist (CompuCom Employee) 2-9-98 to Current

• Customer service and product support, specializing in support of the Microsoft Excel Spreadsheet package. Also specialized in the support of Microsoft Office versions 4.0 and greater under standalone and network configurations.
• Has received client and peer accolades for quality support and service.
• Earned A+ Hardware and Software Technician Certification.
• Earned Certified Toshiba Technician Certification.
• Designed and produced in-house training manuals for use by CompuCom.
• Designed and implemented training classes for CompuCom employees and contract employees increasing productivity and first call resolution, thus increasing client satisfaction.
• Contributed freelance graphic work and Excel support for coworkers to boost productivity and team spirit.

May 17, 1995 - June 1, 1997 Henry Schein, Inc., Dallas, Texas

Position: Support Engineer (Under Contract from Volt) 5-17-95 to 8-31-95

Position: Certified Support Engineer (HSI Employee) 9-1-95 to 6-1-97

• Customer support for America's most popular DOS based dental office automation software package. Duties include instruction as well as the troubleshooting of the software package via telephone and fax support as well as ensuring customer satisfaction under a team environment.
• Has received client accolades for quality support and service.
• Designed and produced HTML coding and text for Internet Web pages for use by HSI.
• Designed in-house tools to increase productivity among coworkers.
• Designed and produced in-house training manuals for use by HSI.
• Designed and produced in-house technical support tips manuals for use by Easy Dental for Windows support staff.
• Designed and contributed portions of the Easy Dental for Windows 3.0 help files.
• Contributed freelance graphic work and Excel support for coworkers to boost productivity and team spirit.
• Established a collection of reference books used as a reference library for all coworkers to increase productivity and product knowledge.

Jan 12, 1994 to Mar 23, 1995 Microsoft, Las Colinas, Texas

Position: Support Engineer (Under Contract from Volt Technical Services)

• Customer service and product support for the largest software firm in America, specializing in support of the Microsoft Excel Spreadsheet package. Also specialized in the support for the setup of Microsoft Office under standalone and network configurations.
• Earned Microsoft Certified Professional (MCP) certification.
• Editor/Publisher/Head Writer of in house newsletter.
• Multiple commendations for exceeding customer support expectations.

Sept 19, 1993 to Dec 31, 1994 Software 2000, Mesquite, Texas

Position: General Partner

• Responsible for developing and placing ad copy as well as maintaining customer relations, client bases, package design and presentation, and inventory. Duties also include tax record liability and bookkeeping as well as system configuration, maintenance, and customer support.

May 1, 1993 to Oct 1, 1993 $5.00 Software, Mesquite, Texas

Position: Manager

• Supervised, hired and trained a sales team for a shareware sales outlet in a retail setting (Town East Mall, Mesquite). Duties include scheduling, advertising, promotions, inventory, bank deposits, customer and technical support.
• Of four locations, the Town East location was easily the most productive and profitable for the parent company.
• Established cross promotions with Wendy's Inc. and General Cinemas Inc.
• Noted by 'Secret Shopper' as excelling in Customer Service Skills, with a perfect score.

June 12, 1992 to May 1, 1993 BBS Guide Magazine, Dallas, Texas

Position: Head Writer - Asst. Editor - Page Layout

• Writer for specialty magazine dealing exclusively with the Electronic Bulletin Board community of the Dallas-Ft. Worth Metroplex. Duties include interviewing systems operators as well as creating ad copy and pages using Aldus Pagemaker for Windows.
• Noted by Talk Dallas and Talk Channel bulletin board systems as being an informed source of information on the Dallas - Ft. Worth BBS scene.

June 22, 1990 to July 17, 1992 Savitz Research, Addison, Texas

Position: Consumer Researcher

• Duties include contact and interview of consumers, tabulation and compilation of this information and presentation in a variety of formats. This position also calls for cold contact and pre-screened interviewing, cross section compiling and handling of confidential material in a secure environment.

Education

1984 - 1988 North Mesquite High School

1994 - 1995 Toastmasters International, Area 25

1995 - 1998 People of Size Social Club. (Where I deejayed for a year... :) )

1996 - 1997 Toastmasters International, Area 75

1997 - Current NAAFA Lone Star.

Questions or comments? e-mail ptyrtl@geocities.com